Marshalls

I found few things, but the manager on duty had a very bad attitude. I was standing at the register ready to pay, and there was question regarding price that I directed towards her and the sales associate. She kept talking to the sales associate as though I wasn’t standing there. I think the manager needs to learn how to provide basic customer service. Store does have decent selection of merchandise, but I rather go the Marshalls in Bailey’s Cross Road or better yet, the one on Rte 1/​Jefferson Davis Hwy. I will find great merchandise, and will not have to deal with below average customer service.

I did not see anything I’d like to purchase again. I hope they have better clearance food like Home Goods.
It’s big and wide. Much cleaner than the last visit there. Not too crowded.

I will say this is not receiving 5 stars simply because of the manager who was rude.
I stumbled across this location by accident while at a furniture store in that shopping mall (terrible furniture by the way. but was out of options and looking anywhere). I stopped into Marshall’s.one of my favorite stores. and happened to find a couch that I fell in love with. I explained I wanted to buy it and actually ended up buying over $ 1300 worth of things at the store. This is a huge Marshall’s store and the inventory includes a lot of high-​end items.
I had to arrange for the couch to be picked up and delivered as they could not hold it for more than 2 – 3 days and I only have a small car. That’s fine – I understood that. I wanted to make sure the couch was put in the back so it was not damaged and so nobody else sat on it. A very nice employee was helping me and I asked him to bag up the pillows and cushions because I wanted to take them that day. He asked the manager and she would not let me take them – umm hey I just paid for it, it belongs to me and yes, I can. We literally argued about this and her demeanor was unpleasant and rude during the whole conversation. Her name was Donna I believe. Another employee told me she was hard to work with. In the end Donna won, but her reasoning was if i didnt come back for it she would have to resell it. Hi, Donna. I am not sure if you think I am made of money, but if I spend over $ 1000 on a sofa I AM COMING BACK FOR IT!!!
After I paid I came back to make sure they were putting in the back– people kept coming by to sit in it just to «relax» in the store – and it was still there. I told the manager I wasn’t leaving until it was put away and she was like ok well when he is done with his inventory (referring to the nice guy that was helping me) he will do it. Again – no, I just spent $ 1300+ dollars and 2 hours in this store. I want it done now. The guy did it, but that woman should not be a manager. Terrible people skills, rude and nasty.

I came into this location in order to find a dress for a special occasion. After quite some time, and numerous trips to the dressing room, I found the perfect dress. Upon trying to buy the dress I was informed by customer service that it was not for sale because there was no tag. After calling the manager over she too stated that there was no way to find the price for the dress so I wouldn’t be able to purchase it. You would think they would want my money, apparently not.

I love discount stores, especially the whole Marshalls/​TJ Maxx/​Homegoods chain — if you have the time to sift through their items, you can always leave with some treasures and things that you thought you never needed (but, at such a great price and the unique-​ness of the item, you end up purchasing it!). I found 2 cute turquoise-​colored rooster mason jars, pup shampoo, a beautiful luxurious throw, and pup snacks, all on clearance! Even one of my favorite perfumes, Juicy Couture’s ‘Couture Couture’ special edition was on holiday clearance — yahoo! I also love perusing through their clearance section, even though it can get kind of hectic with all the other discount seekers. Not much of a fan of their clothing selection, but I did manage to find a nice black cardigan and a long-​sleeved shirt for a competitive price. Their house furnishings are pretty solid, such as their armchairs, woven baskets, coffee tables, and other home décor. The staff are always pleasant and friendly, especially the cashiers. The parking lot can be quite of a squeeze and very busy.
+typical selections of Marshall’s
+peruse longer for ‘treasures’

Best experience here: Walk into the men’s section, and I don’t know what the dress shirt numbers are… So I ask Lily, and she is friendly and helpful providing accurate information that the numbers refer to my neck and arm length. She goes above and beyond in directing me to the front of the store where they will actually measure me. I went to the dressing room first, but the dressing room attendant was useless — they are trained to give and take numbers; I don’t hold it against the experience. I go up to the front, expecting less help than before — To my surprise, Joyce — front store coordinator — steps out and takes the time to measure me and direct me to the clothes I should be looking for.
Overall five stars well deserved; I will be shopping here in the future because of the great service, and Joyce is usually at the front if you want the same delightful experience!