On CALL 25/8 Computer Repair

Wow! I had previously given this business one star, but they are now under new management and the service is superb! The owner, Luis, fixed multiple problems on my laptop, restored my music library, and updated all the programs. Thank you for such outstanding work! We will be return customers! Highly recommended!

I couldn’t give this place a 0 so I have to go with one star. Started with the surly and angry manager and went down hill. The knuckle heads broke my CD drive trying to fix it. I took my stuff and left. Go here at your own risk.

4.0 Stars! Obviously when I first called upon this business for computer work in 2008 they were not on top of their game.
The new management has given me renewed faith in this company. Usually once I write a bad review of a business it takes a profound moment in order for me to think differently. I do believe this business deserves a second chance under its new management. For a company to reach out to rectify bad customer service is a great thing and that is exactly what they have done here in my case.

Our computer was beautifully refurbished (mouse quiet and very fast after being very loud and soul-​dashingly slow). Work was done at a reasonable price and in a timely way. When we had trouble getting our wifi back up, they came right out to the apartment, with me having no idea what the network name or wifi password was. The tech who came out was very cool about all that and was also very patient with our (slightly mental) dog — not that that necessarily has anything to do with computers. It was just a nice touch and gives an indication of the quality of staff they have there. They’ll be our go-to’s from here on.

As small business owner working from our home and leveraging the Internet, Computer Repair is of the utmost in criticality! Having Luis and the Computer Repair team available for repairs at a very competitive price. They keep us going so our business keeps humming! They are very knowledgeable and have a great rapport with clients. They’ll help with every step along the way, depending on what you need. We highly recommend Computer Repair for any computer repair issues you may have!

I didn’t think these guys were that bad. I had a broken power jack replaced about 15 months ago. It was expensive to fix (about $ 250), but cheaper than buying a new laptop. It took them about four or five days to get it back to me, but it was during the freaky snowstorm back in February of ’10.
When I picked up my machine, they told me the repair had a lifetime guarantee. Sure enough, the jack went out again recently. I called them up, they had me bring it in, they fixed it and had it back to me in about three days. They didn’t charge me for the re-​repair and they didn’t hassle me about it or try to tell me it was some kind of «new» problem that would require more cash to fix, which I really appreciated.
I’m sorry to hear that other people have had problems getting their machines in working order. I guess computers are fickle things. They break and are expensive to fix, that’s kind of how it goes. Unlike my power jack, it’s not always obvious what’s wrong with them, so it can take some trial and error to fix. Overall, I had a good experience though.

I am a computer geek, so when I take my computer in for a problem, its because it is truly a problem out of my time or technical capabilities.
It was great to be able to talk to guys who actually understand what I’m talking about and aren’t just A+ certified idiots. I got an estimate of work within 24 hours. Great Job, great service. =)

I originally reviewed these guys before, but it shows elsewhere. Here it is again.
These guys are absolutely terrific. They have saved my computer, my files, my settings and my sanity on several occasions — and have done lots of other things to speed up my machine and help me operate more effectively.
In the 30 years I have been using computers (and clunky word processers before then), I have had lots of experience with computer support. These guys are the best — without a doubt. Smart, resourceful, economic, quick and honest.
During the time I have been in their office, I have seen them resolve problems of others quickly.
I recommend them highlly. 100%,

Great experience with these guys. They were prompt in getting back to me with an accurate diagnosis. They came in on time and on budget.

I went in because one of the hinges of my laptop broke.
If you leave a message on the weekends they will not return your phone call. However if you call while they’re open (8 – 5:45) they’ll answer and be prompt.
They had to order parts, but it only took them a week to fix it, and for a price that was cheaper then going to Geek Squad.
Perhaps my experience is different from others because it was hardware and not software. I also believe the fact I dealt with them mostly in person made everyone behave themselves, whereas it seems others on here worked with them over the phone. But I would do buisness with them again.

I would suggest that you avoid ²⁵⁄₈. My computer was returned to me post a repair with a new, more significant problem. Specifically, after I paid them 150.00 bucks I received the computer with new issues. When I brought these new concerns to them the first words out of their mouth were «we didn’t do it.» Heck I hardly finished explaining to them what the new issue was before they got defensive and took a superior tone with me. I asked them how they did not know that the USB ports were not working post repair given the fact that they told me a «full diagnostic and hardware scan» was performed He then explained that USB ports are not part of their «complete diagnostic and hardware scan.» We went in circles for quite some time on that one, which in my opinion only decreased, even further, my evaluation of their customer service and workmanship.
My advice… don’t risk it, take it somewhere else.

No good.
I ended up fixing my computer myself and here’s what it took…
New hard drive — $ 80
Recovery disc from Sony — $ 11
Screwdriver set from Craftsman — $ 8
YouTube video that showed me how to do it — 15 minutes and FREE
Time spent replacing the hard drive — 15 minutes
Time spent waiting for the drivers to automatically install — 35 minutes
They wanted to charge me $ 350 for what I just stated. I explained that it was not worth it because I could just buy another one. They still would not come down in price. I asked them why it was so expensive and they said that they had to reinstall the drivers. They made it sound complicated but it was just a matter of loading the recovery CD and the rest was automatic. Also the price they gave me was just to get my computer running again. If I wanted to save my files on the old hard drive it would cost me even more.
The customer service is bad. They don’t even call you when your computer is finished. You have to call their voicemail system and leave a message so that they will call you back a few hours later. It took 4 days just for them to diagnose the problem and 3 days to get my computer back after I declined their service. Why???

My computer is currently being held hostage as well.
Was picked up for a free diagnostic and estimate with free return delivery written on the receipt.
4 days later — quote is out of reach of my budget (about 3x’s what I see quoted on the web) so I decline service and ask for them to send it back.
They said they will send it back «when they are in the area». No date in sight. Just whenever they will be here. Not by the end of the week, by the end of the month, by any time this year.
Hung up on me twice. Keith and Miguel are both very rude. Loaded with attitude, couldn’t care less about the work or the customer. Repeatedly told me «Lady, you are being difficult». All I wanted was a date to have it returned to me by.
Check the BBB report — they average one complaint a month. I wish I looked at it before I called. My bad. Don’t make the same mistake I did.