Sleepy’s

Horrible service is an understatement!!! My friend decided he wanted to stop by the store and see the «black friday» deals. He asked the rep a few questions about the difference in beds, which the rep, if I’m not mistaken his name was Roy, had a hard time answering. The rep eventually told my friend, «don’t ask anymore questions, and if you’re ready to buy, let’s do it. If not, have a good day.»
That is the worst thing you can tell a customer, so my friend just decided to leave. Upon leaving the store, we told the rep, «have a nice day.» The rep’s response was «have a nice day and get out my store.»
Really? Uncalled for customer service. Lost two potential customers as I was also looking to buy a bed in the near future.

Really lame service. We were about to buy a futon frame… after an hour of the sales person having to call the main office every time we had a question… what is the length? What is the delivery cost (its $ 79) but he still called, again and then said it was included. He then tells us for 600.00 we can have the whole thing… delivery included… I say great and ask if we need to buy a cover for the futon pad… he responds: I have to call the main office… after calling the main office he says that the futon pad isn’t included but he will include it anyway, but then he couldn’t tell us what the final price would be… ahhh. At that point I said, ok, thanks– we are leaving… It was absolutely stupid… I will never go back there…

We just got a new mattress and box spring here and the service was wonderful. The store was having a great Labor Day sale, and the in-​store employee who assisted us (Angela Battle) was extremely friendly, knowledgeable, patient, and helpful. She let us take our time in testing out all of the various brands and didn’t use any pushy sales tactics on us. We were able to find a fabulous new mattress, box spring, pillow, and mattress protector, all for great holiday prices. The mattress was delivered the very next day, and the delivery guys were equally efficient and professional. Overall, the whole experience from start to finish far exceeded our expectations and was quick and pleasant. I recommend waiting for a holiday sale and going to see Angela.
The only bummer is we didn’t see the 10% off Unilocal deal until the day after, and the store wasn’t willing to apply the additional discount retroactively. Despite that though, we are still super happy with the deal we got and adore our new bed! Thank you, Sleepy’s!

Less than pleasant experience with Sleepys recently. Needed a new box frame when the old one got left behind during a big move. We were lured in by the online coupons promising free shipping. Knowing that our order was going to be the same no matter where we ordered from since it was a name brand.
The visit started with the traditional pressure sales pitch, despite us knowing exactly what we wanted. Once we insisted all we needed was what we had come for, we asked for a quite and delivery window. We were told our salesman would have to fill out an order before finding that out (delivery ended up being $ 99).
Once we had the date, we tried each coupon, eventually finding out from a manager the coupons were full sets only, despite the coupon not actually indicating that. Whatever just a huge pain and a hassle.
Delivery date given, timeframe we were given was 12 – 4, they showed up a little after 4, asking us if we had gotten call from their people about them being late, of course we hadn’t. So overall a pain of an experience and one that I won’t be participating in again.

I went in onTuesday to look for a new mattress. I did some research on line and had a general idea of what I was looking for (firm queen coil). GLORIA was the sales person and she was just great!
When I walked in she was helping another customer but still said hello and she would help me as soon as she was done. She listened to what I was looking for, pointed out several models and we began to narrow them down.
The best part was when I found 3 I liked she had me spend about 9 mins on each one with the correct pillow. bingo found the one I wanted. No hard sell, no attitude, she was just great. She worked on the pricing so that was great too. Delivery came today and bed is perfect! Delivery guys were on time in the 4 hr window, polite and no hassle.

Sales associate entered the wrong address into the computer and our delivery went to our billing address. After they initially called us to inform us this they said they would call us right back. Instead we waited hours only to find out we weren’t getting it on the day we requested. We sat at home for 4 hours and wasted our 4^th of July morning just sitting at home waiting.
Edit — I reduced it to one star because when we did get our mattress delivered it wasn’t even the mattress we ordered. We had to go back to the store and they switched it out for us. The manager we worked with was very helpful though.
We also received a form for free pillows (after we ordered our mattress the first time) that appeared to be expired but the original salesperson we worked with just marked out the expiration date and insisted that we would get them. Needless to say, we did not receive any free pillows. We were lied to.

Seemed like an attempt at bait and switch. Taking a deposit over the phone for mattresses they didn’t have then trying to upsell when we tried to pick up. Dealt with a different sales person at the same store the next day with better results.

I had a GREAT experience with this Sleepy’s. I’m a graduate student and was looking for a comfy and an affordable mattress. The saleswoman, Renee, was incredibly helpful, I was greeted warmly when I first walked in the store, I got a chance to try out many of their beds, and my mattress was delivered promptly on the day I requested. I’d also recommend this store!

They are super! We were able to look around and try out beds without feeling pressured. Our salesperson, Mohamed, was very helpful and definitely knew his stuff. We ended up deciding on a king memory-​foam-​type bed that was delivered the NEXT DAY! They took our old mattress away, too.
Overall the entire process was easy and painless. I’d definitely recommend Sleepy’s.

We needed a mattress for our new king-​sized bed. We did a little research before heading to Sleepy’s but still were unsure on the amount of firmness we wanted. Sleepy’s solved that! They have a mattress outfitted with their «personalized sleep solution technology» which determines the level of firmness your body requires. You lay on the mattress, and it calculates your pressure points both while you are on your back and side. You fall into one of 4 categories by color: gold, green, blue, and red. Gold is the most plush; red is the most firm. My husband and I both got green although at opposite ends of the green spectrum. Green is sort of a middle-​of-​the-​road between plush and firm. Then, the sales representative has you lay on various beds matching that firmness level.
Was the technology BS? Who knows, but who cares, because I love the mattress we choose! We splurged because even though forking over a grand on a mattress is painful, you do spend ¹⁄₃ of your life in bed, and our old, cheap mattress was killing our backs. We purchased a plush Simmons Beautyrest Avondale (
), and it’s fabulous. Possibly even more fabulous are the pillows we splurged on. They are goose-​filled and make your head feel like it’s been placed into a glorious, puffy cloud at $ 100 a pop. The sales rep mistakenly thought there were 2 pillows in a package for $ 100, so when our bed arrived with just one pillow, I went to the store to return it. $ 100 bucks for 1 pillow is a little ridiculous. There was a different sales rep there, and he ordered me an additional pillow for free because of the mix up. Sweet!
With that being said, I have to give them a 5 for their service: 1. for the free $ 100 pillow, 2. because the woman who sold us the mattress was very attentive and sweet, and 3. because the bed arrived on time, early in the delivery window.