Starbucks

Bottom line up front: If you pop in for your Starbucks fix and head back out you’ll be fine. But if you choose to stay keep your eyes closed and your headphones turned up.
With the cold wind on a day like today any Starbucks will be full, and this location was no different. I always go with my usual to See how one location compares to another– and let’s face it– I’m generally easy to please.
My order: Venti Pike, No room. My usual is usually dark roast as I love the French and Italian roasts they have at Starbucks, but today’s dark roast was Sumatra… and I’m not a fan. So, Pike it is.
+ The service was smooth and the barista was friendly. The line was cleared on practically no time and none of the folks waiting for heated bagels or sandwiches seemed irritated– but then the wait was short so why be irritated.
+ A decent amount of space for seating up front and in back. About average for locations in Old Town and around the city.
— The speakers here sound like they were removed from a 1967 VW Bug. Very ‘tin’ sounding, which gets very irritating. At 0923 James Brown’s «Say it Loud» came over the speakers. Now I love the hardest working man in show business as much as anyone, but not this way. The James Brown estate has a case to sue this Starbucks for defamation of character for how they represent his songs over these speakers. Ugh.
— Needs a serious broom sweep, or at least pick up the straw wrappers and napkins in the back seating area.
— Some of the traditional leather couches could use a general wipe down, especially in the winter months with all the additional grime from the snow and rain we’ve had.
Service +
Cleanliness —
Space +\-
Aptmosphere —
3 out of 5.

This is literally the slowest Starbucks. I’m currently standing at the bar, waiting for my drink with 12 other people. And there’s no one in line at the register.
Sadly, the members at this store have no sense of urgency and you can always expect a long wait at this store.
However, the drinks are solid and they don’t frequently make mistakes.

Always have had great experiences here, but today was special. A barista, I believe her name was Deleasha (couldn’t tell the spelling by her name tag) made my day extra special. She was very generous and kind. Making the Holiday Season and my faith in humanity brighter.

It’s sad to see so many bad reviews of this particular location. Apparently some people don’t know how to review establishments. Some people have one bad experience and post their review solely based on that one visit. Shame.
This location is in fact the best Starbucks location I’ve ever been to. All the staff are absolutely great, and have excellent customer service skills. I first started going to this location back in January of this year, left the area for nearly eight months and just yesterday I came back. I was actually surprised to find that about half the staff that I knew of back in January are still working there now. That in itself may not mean much to many people, but to me it was nice being able to see many of the same staff. It was almost as though I had never even left. I was greeted as though I had been an every day regular. Kudos to the staff there because for me, that’s what makes a great, warming and inviting environment to continue coming back. I have never rated a Starbucks before, let alone any other coffee shop because after all, it’s a coffee shop, not a real restaurant. And the only reason I do so now is specifically because of the awesome employees that work there. Thanks, Starbucks of Henry St! You guys are truly the absolute best.

I went to this Starbucks on 8÷30÷15 for a latte and a late breakfast. Although, this Starbucks has limited seating and parking (had no trouble finding parking because it was late on a Sunday morning) it is receiving high marks from me for one reason, their ability to help me navigate the Starbucks app. The Starbucks app kept telling me that I had earned a free beverage but nowhere on the Starbucks app does it navigate you where to find a code to redeem it. The Barista was super patient with me (granted there was little to no line) and didn’t seem bother at all by my lack of technology savvy. They even suggested I get a venti because after all it was «on the house». In a nutshell, great customer service at this location and if were closer to home I’d go back more often.

This was the first time at this Starbucks and this will be the last. Granted, it’s really convenient and less than a 5 minute walk from my office but my iced green tea tasted really funny. I thought at first it was just my morning taste buds but after a few sips, I decided to let a coworker give it a blind test. He made a face and told me that whatever flavoring I had in there was horrible. Yeah, no flavoring. So… I walked back down and asked if they could remake my drink. They were kind enough to make it and even said they changed out cups or containers to make my new drink. I thought things were good, sipped it right before leaving and the same rotten taste was there. I will not be coming back and will go to my usual Starbucks near my house, instead. (sad face)

So I’ve been here three times since moving into the area, I usually give an establishment three strikes before the route and this one really really really struck out. The first time I came about a week ago there was nobody in the place it was empty except for the five barista is behind the bar. I ordered a drink not one of those frosty ice cream drinks just a regular coffee latte no big deal or you would think? After about five minutes I started the timer on my phone when the timer hit 15 minutes I spoke up and said hey is my coffee ready yet and they asked me what I ordered. I repeated my order and it took them another seven minutes to complete it. The second time I came here there was quite a line out the door which isn’t their fault it was early morning in the computers were awake. I asked for a coffee latte again same thing I always order I was given some kind of frosty with cream ice cream drink and was then told that that’s what I ordered. I tried to explain to the female barista that I never order anything cold I always like my coffee hot she insisted that I told her it was cold which whatever I walked out of there eventually with my hot coffee and decided to give them one more try which was today.
Again I walk into the place at about 11 AM there’s nobody there two barista’s behind the bar one stacking coffee and the other looking around like she’s confused or lost.
I order my same coffee latte hot she proceeds to make it it takes about eight minutes no big deal however she was sick coughing, and I’m not talking about a I’ve got something in my throat cough, I mean a full-​blown I’ve got some respiratory issues cough right into her hand.
she then goes to grab a lid to put it on my coffee cup to which I say excuse me would you mind washing your hands first please. She smiles and obliges but I can’t help but think what would’ve happened if I didn’t tell her to wash her hands what I’ve ended up with some kind of respiratory issue myself? I mean I was about to put my mouth on something that her hand was going to talk after she coughed who knows what into it. She may of been having a bad day but overall I’m not coming back to the Starbucks I think it sucks and three strikes and you’re out.

I ordered a ham and swiss focaccia. Even though it was on display, they didn’t actually have any. Instead of telling me that, they rung up an entirely different (ham and cheese breakfast) sandwich and tried to foist it off on me, perhaps hoping I wouldn’t notice. I did notice. Absolutely unacceptable.

It’s a very convenient location and the line is very fast, in my experience coming here they’ve always been relatively nice and polite. Although it is pretty packed on mornings.

I always find this Starbucks incredibly busy, especially on Saturday mornings. However, the staff is always friendly and efficient and getting your coffee is quickly as possible. If the drink isn’t to your liking, which is rare, they take it back and fix it without a complaint. It’s got a cozier atmosphere than most, which makes it nice to catch up with old friends. The large table in the back is kind of cool. If there is room, you sit there, and it’s expected by the party already occupying it. It reminds me of a bit of European coffee shops.

There seems to be a steady crowd that comes through here on the way to the train which makes it a convenient location however, the staff can’t seem to keep up with managing ebb and flow of customers. When there is a lengthy lull, they stand around having a loud conversation where the topic of refilling condiments, milk or cleaning even one of the ten or so dirty tables is ever broached. I love Starbucks and I have come to expect great customer engagement when sipping my $ 4.75+ flat white :) I’m only complaining because I know there are formulas that are used by the company to ensure a great experience and I know this location can step up to it.

Not the best location, not the worst. The line gets super long in the morning, so I never come here on my way to work. It’s clearly a commuter location, right on Rt 1. It’s a good, slow-​paced place to go mid-​day and afternoon, though.
There are some great tables tucked away in the back, perfect for getting work done. The trick is finding a clean one…

Bottom line: go to Misha’s at King and Patrick St. I see the previous comment about not being a local and rude staff. I’m a local and I think the staff are just aloof or idiots, or both. The service is terrible and the drinks are not Starbucks quality at this location… certainly not worth the price and rudeness.
I should add: I joined Unilocal to write this review… it was that bad today.

I visited this location once to buy a mug for a Christmas present last December. Service was terribly slow, and I didn’t even order a drink. It probably wouldn’t stop me from visiting again, but keep it in mind when you’re in a rush.

Not a bad location with the exception that it doesn’t seem like the employees care to engage or really take care of the customers. You’ll see from other posts the grumpy lady — it’s no joke she’s just about as pleasant as steel wool.

You know, it’s fine. It’s Starbucks. I have some favorite drinks there. And it’s within walking distance to my house. And in the end, the actual product, their drinks, are fine. I haven’t been unhappy.
But I agree with other reviewers. If you are a local and/​or frequent customer, you really are treated much differently. That isn’t necessarily bad — don’t we all talk a bit more with those whom we are most familiar? The problem is some of the employees — I hate to say this, mostly the women — are really grumpy/​grouchy. I don’t require someone asking me how my day is/​how my kids are, but center of unhappy/​unfriendly would be nice. And, strangely, I agree with another reviewer — the guys are outgoing, hospitable.
While there is no parking lot, you can usually find spots along Henry Street. There are a few spots — but often taken — along Pendleton, which runs alongside the Starbucks. There is limited seating, which is almost always taken by folks w/​their laptops. There are also a few outdoor tables, too (three, maybe?). As a parent, I’d never take my stroller in there (heck, I rarely bring my kids with me). But I feel fine leaving it outside the store, out of the way.

I guess because I’m not a local, I get treated like trash here?! I was shocked at how rude Penny was to me when taking my order. My husband also noticed Penny’s change in attitude when she happily greeted the customer behind us in line. It was like night and day! As Penny was heating up my breakfast sandwich, she told us to wait at the end of the coffee bar. We did, and a short time passed before she threw down my bag and walked away. I yelled «thank you,» with no response back from the lovely Penny.
Unless you’re a local, stay away from Penny.

I typically stop at this Starbucks on the way to work in the morning. The guys who make the expresso drinks are truly great — timely, efficient, polite. They get 5 stars.
It’s the rather grumpy lady behind the register that gets 2 stars. She often rings my drinks up incorrectly, is abrupt to a fault, and gets side-​tracked talking with customers she likes which causes the line to quickly spill out the door. I’ve seen her argue with customers to make a point, and when she gets an order wrong she complains to the baristas when they try to fulfill the correct order.
I can typically find easy street parking. Plus there is a Bikeshare station out front now. If I ever miss sourpuss I will have several ways to come see her.
Great baristas + grumpy pants + easy parking= 4 stars.

Joe is the most wonderful and gracious employee. I go there just for his service.
The location itself is a bit more remote in terms of likely foot traffic, but if you want to avoid the hustle and bustle of King St. locations, this might be the one to fit the bill.

It’s a semi-​commuter Sbux meaning it’s on a busy road (US-​1 South /​N. Henry in Old Town) and it closes early (7pm). I’ve always had good luck parking on Pendleton Street and zooming in for my coffee on the way to the beltway.
The back of the joint features a little cubby section of tables where people set up camp, armed with laptops, caffeine, and books. The baristas appear average, not bubbly, memorable, or terrible. A-​OK