Sullivan Place

When you break down a place you’d like to live, comfort resonates with me. This place is comfortable for the price. Customer service is responsive at best. The staff is usually friendly and accommodating. The construction of the buildings is poor, but most things constructed in the early 2000’s were unfortunately and this can result in not enough sound-​proofing. The parking can fill up quickly but I’ve never not be able to find a spot. I love, love, love the location. It’s close enough to the highway, shopping centers, restaurants, a nice nail salon and DC and far enough from the city not to be super pricey or inconvenient. Traffic can be bad but hey this is NOVA. I feel comfortable around here walking my dog alone. I have not personally experienced theft but I’ve heard it has been a problem in the past. The gym is nice, the theater room is nice and the pub is nice. The neighbors are either friendly or leave or stay to themselves. Many have problems picking up their dog poop which is ridiculous. Management tries to enforce but not their fault and they from time to time hire the poop pick up service.
I try to live life without complaining unless there is reason to, Sullivan Place gives me very little reason to complain and after living here, moving away briefly and then coming back, SP has always felt like home. I plan on living here for as long as my circumstances allow.
I believe there are many of us here that love it but we just don’t voice it as loudly as the complainers or the people who had unfortunate experiences.
Word of caution, they do nickel and dime you with fees at times, and I wish the pub was more reasonable to rent for parties. But I’m still a fan.
PROs: Comfortably eat, sleep, shower, dress, entertain friends and family, right next to major highways, nice amenities, friendly staff, quick response by maintenance, clean, nice landscaping, quiet friendly neighbors for the most part, pet friendly
CONs; nickel and dime fees (parking, utilities, pet, lease changes, trash, high pub rental fee,), quick/​cheaply constructed building, some slow responses by staff, we did have a concierge for mail but not anymore, I don’t want my boxes in front of my door and the new Parcel Post system isn’t being used by all carriers, neighbors leave poop in grass and sidewalks sometimes,

I signed my lease on August 31, 2015… I’m moving out on November 23^rd. This is the worst place EVER! Mice, roaches, rude neighbors, horrible parking, dirty hallway, blood in the elevator, etc. Looks can be very misleading and it says a whole lot that I am moving after such a short period of time. They don’t tell you everything up front. It always come after the fact. If I would have known half of what I know now, I wouldn’t have move here. I can hear every car, sound, music blasting, conversation, etc. It’s beyond ridiculous. I cannot wait to move. The only good thing about this place is the location to the highway. Some of the people in the office are rude as hell except for Carolyn Dino. However, there are other options in the area. Don’t fall for the model. Avoid this place at all cost.

Do not move in here. I have lived here for two months and it is miserable. If I could give zero stars I would. They charge you for every little thing, like a parking sticker for your car, they don’t tell you everything you need to know before you move in, the amenities are falling apart and they do not value their residents. The building is constructed poorly and you can hear your neighbors like they are in your apartment. I’ve had to call the office on the people above me because they are so inconsiderate, they vacuum at 11 at night and I have a small child who is trying to sleep. The office staff obviously doesn’t take it seriously because when I called again, there was no history that I had ever called before. I can’t wait for my lease to be up so I can get out of here. I hate it, don’t move in.

The people of this place are very rude. Very unprofessional. They do not know how to talk to the residents. I can not wait for my lease to be up and get out of this place. I will say the guy that sits in the front, named Brian, who tries to come off as a smart person is the most rudest of them all. I don’t understand how you can work in a place like this and treat the residents with such disrespect. Overall, I would not recommend this place to anyone. If you want to be disrespected with every single contact with these people, then go ahead and sign that lease, because that is all you will get. And these people don’t like to listen to any feedback so I will most definitely be giving them reviews every where. I am very sorry to be living here.

This place is misleading. The walls are so thin, that I could hear our neighbor cough, sneeze, and yawn. The floors are also just as thin. We’ve gotten ridiculous noise complaints that we do «construction» in the middle of the night, when we’re simply just walking. We do however understand the complaint from our neighbor below because we hear the same «construction» work being done from our neighbors above. We just don’t mind it as much as others.
Speaking of construction, it takes this place forever to maintain the amenities. The basketball court finally opened, but the «pub» has been under construction for months. The business center was also out of a printer/​fax machine for some couple months as well.
We have 5 windows in our place and we can only open 2 out of the 5. The other 3 are jammed. They upgrade the thermostat and appliances but don’t even care when you tell them their windows suck.
The appliances are stainless steel but who cares because their one bedroom kitchens are so small and lack space. If you’re big on cooking, this is not the place for you. Maybe a larger layout might offer a roomier kitchen but most people that live here are single or couples.
And just throwing it out there, everyone who lives here seem so unhappy. Anyways, our lease is up in about 2 months so thankfully it won’t be too long until we get to move out of this place.

I can NEVER find any packing here. After coming home from work being stressed out, after the traffic im even more stressed out and then I come home and there is no parking at all. Its so frustrating. Everyone I talk to there deals with it.
Recently I had a flower delivery at the front desk and they didnt even bother to call me. The flowers rotted and molded. It was so sad because my dad who is 3500 miles away from me sent them to me and my sister, mind you I havent seen him in over a year.
Im not happy with the parking and the management. I love my apartment but its just not worth it.
I never use the amenities besides the pool however you can only use the pool before 4:30 otherwise the building blocks the sunlight. Fail.

This review is about customer service only. I am not a resident and therefore, cannot speak to the living conditions. I primarily spoke with Brenton in the leasing office; however, Ted also assisted me a few times. Both have STELLAR customer service! Brenton was extremely helpful and knowledgeable (very confident) and was able to answer all of my questions — which resulted in my trusting that he was giving me accurate information. This is very important when working in the customer service arena! I also toured the property with Brenton. From the looks of things, the common areas are well-​kept. They are installing new carpet and applying upgrades to the theater room… which already looks nice in my opinion. 5 stars for STELLAR customer service! Ted, although he wasn’t my primary POC, was extremely helpful. Each time I phoned the leasing office and spoke with him he was more than willing to assist. Very nice staff all around!!!

Completely misleading. Looks contemporary but the apartments are old and cheap. I’ve been living here for about 2 months and I’m not impressed at all. I do not recommend it.

I am a current resident at Sullivan place and have been living here for the past month and a half. What can I say, they do not live up to the standards. When I was looking for a place to rent, Sullivan place was one of the first places we looked at and everything about it seemed too good to be true. The staff was super nice and everything looked amazing. Well if it seems to good to be true, it usually is. Well, the day I got my key, nobody bothered to walk me around and show me where anything was. They didn’t even tell me which side of the building my apartment was on. Well I found that, but then it took them 3 weeks to get me a mailbox key and I was told they don’t have access to the mailbox either. These are just the few issues I have had in this place, but I learned, I will not be fooled again. Everyone at the front desk just seem too busy in whatever they are doing. They do not appreciate you and they make it seem like you are some annoying chore they have to do. The only person who was knowledgeable was Brenton, he knew how to treat us and he actually knew what he was talking about. Also, the concierge was very nice, but that’s about it. And everyone kept changing what the rules and policies were, and there was just never one person working on our issue, it was always the entire staff coming at us with their own personal input. But, as of now, I cannot wait to get things straight and leave this place.

I am a current resident and has resided in the DMV area for over 4 years. My roommate and I both got into long term relationships and decided to move into separate apartments. We chose Sullivan Place because of the location, the way it looked on the outside (bad idea) and its seemingly luxury appeal. I thought it was a great place because it was chic and welcoming, and not priced bad at all (boy did I not think of the extra fees). I have been living on this property for approximately 7 months (the main building) and sadly to say, I can’t wait to leave.
Well, Let me start with the good, very nice amenities (pool, theater, gym, coffee, dog wash, basket ball court), free exercise classes. Office Staff is pretty nice (although you get the run around every now and then). Neighbors are mostly friendly and not really noisy or anything out of the ordinary. Grounds are clean. Maintenance is quick. Very pet friendly. Grounds Staff are EXTREMELY nice, and though they speak little English, they are the nicest people you could meet. In my head we are all best friend although my Spanish doesn’t go far past HOLA and Gatos in los Pantelones.
Now I will let you know why I am giving this facility 3 stars:
1) Poor Construction. The floors are weak in a lot of spots (in the halls) and if you are not careful you will crack your ankle right in half. I have had near accidents, I don’t know if that means the floor is rotted or what but I have put in a request and I have not heard anything back. I should have taken heed when the cable guy told me that this place was in horrible condition on the day of my installation.
2) Fees. Like I said living in the DMV area I am used to pricey establishments, but for what you pay here (its not that grand considering the construction), its a little over priced. Below you will find an example of my monthly charges taken from the online bill pay portal. (I have a one bedroom with loft in the main building)
1÷1÷2014 Water/​Sewer Reimb 11/​01/​2013 — 11/​30/​2013 (1÷1÷2014) $ 38.65
1÷1÷2014 Pest Control 11/​01/​2013 — 11/​30/​2013 (1÷1÷2014) $ 3.00
1÷1÷2014 Trash Reimbursement $ 28.00
1÷1÷2014 Storage Space $ 50.00
1÷1÷2014 Rent $ 1,802.00
As you see you have to pay for pest control, whether you call or not.
3) Poor Construction. Did I say this already? Although the shell looks really nice (depending on what you are used too) this place can really fool you.
4) Break Ins and Thefts: Cars are broken into (in the secure garage), vandals break the «fob» access doors and then break into storage units, and the basketball court, and homes. To top it off, they never put out anything to let you know. Check the crime statistics, this area is not all that great. The store right infront of the complex was robbed on Halloween so you can’t go into it after 11pm you have to talk to someone through a window.
I really can’t put into words everything that has made me turn off from this apartment. But word for the wise, please look deep before you jump in. Its not all bad, I wouldn’t even say that, its just not good. for 1900 rent you could get a nice place some where else and have a piece of mind. TRUST ME.

Recently relocated here from Mississippi, and only have been here for a month and it’s been a good experience. It is clean and welcoming. We property searched all over DC for months and found this place, a couple of hours before our flight back home to Mississippi. My husband, 5 year old son and myself are happy with the amenities. Transitioning from a house to an apartment was a big change for us. We wanted to find a place where the neighborhood was safe and not suspicious. The pool is great, the gym facilities are awesome. They have workout sessions for the residents almost everyday of the week. Yoga on Tuesdays, Boot Camp on Mondays and etc., with certified trainers. The staff is always helpful with the smallest of questions. They have been helpful with tips about the DC area and getting around. I noticed on one review that someone said there are smells on the hallways. Sometimes there is, but we know it is from maybe certain different ethnic groups cooking a variety of foods. It is tolerable, and the smells do not get into your apartment. I notice it some days and it is not every floor. We were about to over pay in other areas around Alexandria, and found this to be the best. It all depends on where you work and etc. We had to be closer to the DC and Fairfax area, so living in Kingstowne, which is like living in Mississippi, not a bad thing, We are right there on the highway. The shuttle service is great for taking you to the Van Dorn Metro. I just don’t get how you could not like the place. All of the residents look very happy. A mixture of both single and family. Lot of dog owners who clean up behind their pets. When parking gets full by the evening time, then the garage is the next option. Dominion Towing will tow your car with no decal in the middle of the night, but that’s from not placing the decal on your car. Have a decal, no towing. We found that out on the 3^rd day of living here. The office gave us our decals, so our oversight. When you have guests parking their cars, the office clearly asks that you simple come in to the concierge office and get a 3−7day parking permit for them. You can drive down the rest of Edsall RD and would be hard press to find something of the same quality. The only one that compares to this would be the Tuscany that comes at a $ 300 – 500 up charge. For the time being, this is a great place to be for us, until we find ourselves a home that we desire. It is not a noisy community as well. All of these bad reviews could be dispelled by taking a personal tour. First bad review is just untrue. The second one leased an apartment with not even touring it…

This is my 1^st year hear at Sullivan’s Place and it will be my last. I can’t wait to move out. I had different circumstances when searching for a place. I was moving from California been in DC for a few days to apt search and hadn’t found anything that caught my eye. Sullivan’s Place looked pretty nice; then again I had only seen the outside when driving to Dulles and had to make a decision. I contacted the leasing company spoke to someone about the apartments and ended up signing a lease blind. When I arrived to DC the office was closed. A friend was able to collect the keys for me. I never had a sit down/​walk through of my apartment with a staff member, what I was given was what I had. I believe they took advantage of the fact I was coming in blind and failed to properly go over any issues I might have had. I guess I will know better this next go around. There were and still are issues with my apartment that I hope to not get blamed for. Maintenance came in when I was out of the country and fixed a few, which I appreciate, but I expect to get blamed for and charged upon move out for the other small issues that they did not fix.
Parking here is a more trouble that it should be. When I am unable to park outside my own building due to guest parking in our spots it’s becomes very annoying. (Trust me after my mother’s rental car was towed at 4:15am I checked the surrounding cars for stickers, not everyone is a resident). When I contacted the office they told me it should not have been towed because it was a holiday weekend and they had canceled towing. When I told the office about my mother’s car, I was given the response that it was no longer the weekend. It was 4:15am Monday morning.
There are flyers in the common areas about parking with the flow of traffic, yet every day I see cars going every which way. Notes posted about smoking areas, yet there are butts by the mailboxes, and outside my doors. There has been dog droppings in the hallway of the main building and always a nasty smell as you enter the builing on Callcot Way
The main doors to the buildings where all broken for a period of time due to vandals, leaving the residents vulnerable to non residents entering the buildings. I travel with work often and would like to know that my property is safe when I am gone. I will go one step further and say when I am sleeping at night I like to know that I am safe and will have no one entering my apartment while I am there.
I have seen dead roaches in the building daily. I guess it’s a plus that they are dead, but to see them daily in the stairwells is disgusting. Maybe it’s because I am by the community trash dump that is constantly overflowing, none the less it is disgusting.
When management changed I was alerted that Sullivan’s Place had been paying my gas bill. This was the 1^st time in over 7 months I had been notified of this. So I was told that I needed to switch the bill over. I have no problem doing this it is my bill, the issue I had was the 600.00 dollar bill that came all at once due lack to properly inform residents or just plan laziness. I have an email from the property manager apologizing for the issue and telling me if there is any way they can assist to let them know. When I finally received the bill and informed him about the amount, all I received was a «sorry».
For the cost of rent at Sullivan’s Place I would think these issues could/​would be easily addressed to keep the residents happy. When I bring an issue to the management I am not given solutions I am only given «buts»
I would not recommend this apt community to anyone who values quality.

I lived in this community for 4 years, and for the price, I think you can’t beat the location and the apartment in the surroundings. I worked in DC, near union station and used to commute by car. The highways is right across the street.
The best part starts in the summer when they open the swimming pool, and the hot tub. I miss that even when I am typing that. Parking is garaged, if you get something in the leasing building but not sure how will that work in the free standing ones. I think they have street parking for those apartments.
I loved the gym at this complex and I think I haven’t seen a gym like this at any other complex yet. Tommy the property manager is the coolest property manager and really friendly. Saib, and above all Keenan (concierge). All these people are there to take care of the sullivan family. I miss those guys.
The only part that I missed was the patio but some units have the open door thingy but doesn’t satisfy the feel of the patio.
The apartments are very spacious, and the appliances are top notch.
The maintenance folks are really friend too.
If you are looking for a place to stay, you should definitely stay in Sullivan Place. I promise you will not get disappointed. At first, I would get lost because it felt like a maze, but then this was my home. Where I would come back to. I also miss the sat night driving to DC in the HOV lane. man if i ever move back, I am coming back to this community.