The UPS Store

I just dropped off packages and was greeted by a courteous and professional young lady, Stacey. She was so helpful in explaining the store services and was multitasking. The store is organized and neat. I was VERY apprehensive in dropping anything off because of the negative reviews. I’ve lived in the neighborhood for 3 years and have always gone to the store next to my job in Shirlington. Finally walked in today and glad I did. I probably will only come in if this young lady is at the store though.

Everyone were right. I thought to myself how bad could a service be? I’m just sending a package. NOPE! I walked in no one seems to be there. I screamed hello? And a heavy set girl walking from outside probably smoking seemed rather annoyed. «What do you need?!» She said. I pulled back in shock and said «oh, I was hoping to send a gift card. She said,» fill this out and pick an envelope” I’m like oooook. As soon as she rang me up in a hurry she just walked back to the back without having me walking out the door first. I actually had several question to ask about sending package to Thailand but I think I’ll just take my money else where.

This location is terrible. Not because of the store or the setup but the lady that works here is terrible. I walked in with a smile on my face and not once did she smile. Yet she was taking a personal call. Did not great me. Did not even guide me to what to do with my package. Yet only said «NOT THERE, you have to weigh it first» why would I weigh something that’s already prepaid ??

Definitely the worst UPS Store I have been to. The older salesperson is extremely rude. Every time I ask for a receipt he makes a big deal out of it. I will never go back to this location and will be sending a complaint to corporate.

Rude salesperson. The interior gates were up. It was 8:57. They open at 9:00. I went to the door, I found it locked. Okay, I’ll wait. Then is saw the girl walking from her car. I SWEAR TO GOD, she slowed down and walked at a snails pace, just to make me wait. She made a point of telling me, «We don’t open until 9.»
When I worked in retail, if my team was ready to go and there was someone waiting outside at 10 minutes before official opening time, we would welcome them in.
From the reviews I read here, it sounds like the manager is just as bad. The example he sets for his staff is quite evident.
I’ll go to the Staples up the road from now on. They have better hours anyway.

Worst ups store ever. Rude employee and they did not send my tracking number because they did not copy my email correctly. Not a good sign they pay attention to details.

The worst! I’ve gone there twice. The first time I had a bad customer service experience. The second time I went an hour after they opened and no one was there. The door was locked and there was no sign. They just didnt show up for work.

I had a horrible experience at this UPS Store. There was a older man that was apparently frustrated because I failed to put my package on the scale as I walked in. He was extremely rude to me. He was also obnoxious to another customer that walked in the door. In short, he is a bully. And there is no room for bullies in the service industry.

Has always had a decent experience with this family owned franchise

There is an old white guy work there. He is the most racist and bad customer service ever. This is the second times I went there and I don’t ever want to go there again. I hope this store closed down soon.

Based on the advice from the local UPS depot, I had an order that was previously lost by UPS shipped new and routed to the local UPS store. The owner of this store denied acceptance of the package, and when calling him he stated it was because it did not have a phone number to contact me or the proper «UPS My Choice» sticker notating the rerouting. His first impulse was to be rude and tell me that I did not understand how many packages he has to turn away because he has no means of contacting the people they’re meant to go to. I’ve been a regular customer of this shop, and had previously found it to be quite friendly. This experience was a surprise. To his credit, he called the local truck and had the package redelivered to the store, and called me to come pick up the package. In opposition to his original complaint, the package had my phone number on it in large, bold, black print and it had the big «UPS My Choice» sticker on it.
As a business owner, I’ve found it be beneficial to not take out my personal frustrations on new clients. The owner acted with irrational anger, and he represented himself as unprofessional and sloppy. My business is going elsewhere now.
UPS Stores are franchised locations, and I’d recommend dealing with other stores.

Went in today to drop off a package and the guy working pointed toward the counter so i put the package on the counter next to a scale. He then came over and said «I cant believe how many people come in and cant put the package on the scale, it happens with 90% of the people who come in here.» I told him that I already had a label and he responded «you dont think I know how to do my job?» I think he is the owner and i cant believe I was treated that way. Will never go back and hope he gets shut down.