AAA Automobile Club of Southern California

Way to slow for dmv transactions, it feels like I’m at the dmv, who runs this place and why is it so slow.

Greeting Was awsom at the begining but waiting for two hours is realy long time for transfer. If only someone could have told me that it could be done at the DMV, i didn’t have to wait that long. We all are expecting from AAA more than that.

Worst customer service from Maria Morales from the very first impression she gives off the wrong vibe. A very grumpy women does not deserve to work there it ruins the work environment I don’t feel like coming back to this AAA because of her.

I told them what I was there for… waited for 1 hour and can’t register my dad’s vehicle… very bad customer services!!! –5 star if I have a choice…

After waiting over an hour I asked how much longer. They couldn’t say, but said it would be a while. This on a Monday afternoon. If you make an appointment at the DMV you can finish much faster. Never went to a AAA for DMV before, what is the point if they’re slower than the DMV. The staff here are not rude, but they aren’t helpful either. Overall, I have to say the whole place is a useless waste of your time. Just go to the DMV, and save on the membership fee…

Aw right, I’ve paid off the Mini Cooper and need to transfer it from the bank to me. AAA does this for a DMV fee of $ 15.00. The wait was about right at 20 minutes, and not bad for a crowded Saturday. I’ve found my membership really saves me money and time, as I realize how many times I’ve needed their services. Most anytime I need DMV, I go to AAA and they can often do this for me at no charge, although there may be a DMV charge. Also, if you need passports, they will take your picture and you can have it processed at an official government passport office. Lastly, the AAA card is almost always a way to get 10% off anything car related, and/​or travel related. We are 35 year members, and will always be affiliated with AAA. As for insurance though, you may still want to shop around, because the industry is so competitive. Not a bad deal and a good feeling knowing we are covered with AAA.

Haven’t used a travel agent in a long time, but needed professional help to coordinate a Danube River Cruise. Gabby and George were great at AAA Alhambra. If you are thinking about a dream vacation… give them a call.

I usually visit this office for DMV related services and all i have to say is thank goodness for the young lady that works there handling the DMV paperwork, i believe her name is Lydia (sorry if i got the name wrong) but she each time i have been helped by her it’s all a smooth transaction and she is super nice, i just wish the othe lady working the dmv paperwork was as kind. The front receptionist was very helpful also.

They can help my grandma just any time even though the wait is long it’s just like the DMV only it has different things about it.

This used to be my main AAA but I’ve noticed the service has gone down hill. The parking is great as there is plenty but the last time I called and spoke with a man named Henry I was constantly rudely interrupted. Instead of being offered help I felt as if this employee was hard headed and could care less what I had to say in regards to my insurance plan.
2 stars for the good parking but I’d give 0 stars for my bad experience with Henry.
With this service and long wait time you might as well just cancel your membership and go to the DMV.

The location is great because of ample parking and a traffic light to go in and out of the shopping center. Avoid to do any business on Mondays, Fridays, and Saturdays. The best days to go are Tuesdays, Wednesdays, and Thursdays. The time to avoid is the lunch hour. But the wait is till at least 30 minutes. I went there twice in three days. I saw workers walking around, talking to each other, and the customers were just waiting patiently until names were called.
Being a paid plus member for many years, I just found out AAA provides notarization service with a small fee and DMV service such as car registration. I need to change the car registration and get a California license plate for my car because I am from out of state. On my first visit, the insurance agent helped us to get the car registration info. He asked the DMV agent at the same AAA premise and told us to just bring in my out of state registration card and no need to bring in the car title. In addition, there is an in-​house smog check service. My first thought was WOW.
On the second visit, I asked the receptionist at the front desk again and was told that I just needed the registration card from the other state. I waited 30 minutes for the DMV agent. Well, wrong information!!! The DMV agent told me that I need to bring in the car title, have to do the smog check somewhere else, and bring both documents back. I wasted one trip and 30 minutes for the accurate information.
I gave 2 stars because of the notarization service.

Very very slow customer service, whether you walk in or wait on the phone. I’m currently over 1 hour on hold already, if you walk in, wait time is closer to 40min. Changing anything on your policy is quite inconvenient due to their high volume of customers.

Slow service. Waited 1 hour on Saturday morning. Thought I was at the DMV and then I realised I was waiting to get discounted tickets.
Spoke to the manager and she said the girl was locked out of her computer but she then mentioned that the other employees could have helped us as well but they would rather have us wait for 1 hour and then lie about it.

SLOW„ faster service at DMV, as a Premier member, I waited 45 mins on a Sat morning for service. The DMV appointment system is much faster, in and out… this place the service is like the OLD DMV, bunch of CSRs just sitting around doing nothing. Stay away from this AAA or be prepared for long waits…

I love triple A. I have premier and have been having it for 7 years now. AVOID THIS LOCATION LIKE THE PLAGUE. A tip for people looking for a job: come work here, the production rate is nill and you don’t have to help customers quickly :)
But in all seriousness, it’s basically glorified DMV slow. Don’t come here. Drive to Arcadia location. You will get in and get out in under 30 mins. This place just drains me.

A total fucking shitty place, waste my fucking time here. The employees are rude as fuck! Piss me the fuck off… told me that I can get my personalize license plate back without renew the membership. Wtf! How about my license plate? If I don’t get new membership, I’m not getting my license plate? Fuck this scam place!

Good service is always waiting behind these doors. I’m in and out with what I came here for without any long waits. Plenty of parking available in this large parking lot.

My visit to AAA actually made my day, and IMHO justified the entire cost of annual membership in one visit. Specifically, I came in to transfer a car title. The wait was less than three minutes to get to a specialist (Caroline). She was friendly and efficient. The process was literally painless. Compare that to the pain and inconvenience of going to the DMV and you can see why I was happy.
But the reason for my glowing review wasn’t just that. I happened to mention that I didn’t have a plate for another car that I recently purchased (it never came in the mail); and she pro-​actively offered to help me. She looked it up based on the VIN, whipped out the paperwork and a few minutes later I walked out with an actual plate for that car too. I can’t remember the last time I’ve had such good customer service, so apologizes for the overly-​enthusiastic review, but I really think that people like her should be publicly commended! :)

We arrived around 11:45am on a weekend and the line was quite long but AAA quickly signed everyone in.
Our process took a bit longer than expected because of title transfer.
The waiting areas have TVs to entertain kids and the staff is very attentive and rather quick.

I’ve had to come to AAA several times to fix miscellaneous problems with my policies, and at one point I had an issue with flat tire repair that I did through AAA.
The only thing consistent about coming here though is the long lines and mediocre service: C. Although I have to agree with others that in some ways it’s better than waiting in the even LONGER lines at the DMV, I kind of would expect more considering they are trying to sell me something here at AAA rather than just provide public service.
The waits are still really long, but more than that I’m just confused as to how this whole office building can be full of people totally unmotivated to help you with your problems. Every time I come in to talk to someone, it’s almost as if they go out of their way to ask their colleagues questions and then have some small talk for a few minutes while I wait for them.
Overall, they do get the job done and most of my problems get fixed, I just wish it was a more enjoyable experience.