Alhambra Family Medical Center

doctors here work on a timer here. their goal is to spend 5 minutes or less on each patient, so IT IS ADVISABLE TO MAKE A LIST OF QUESTIONS BEFORE YOU ARE SEEN, and fire them at the doctor. believe me they’ll try to walk out on you, but you make sure you get your questions answered. it is their duty.
staff is nice tho.

I used to love coming to this clinic years ago. Lately it has really changed for the worst. The copay are charged incorrectly since its seems their billing consultant are providing them with the wrong advise. In addition the way they triage their patients is a bit unethical and unsafe. I was hospitalized for 8 days, immunocompromised from the IV treatment I had just received, tachycardic with elevated blood sugars requiring insulin but still I was forced to wait almost 3 hours in the waiting room next to all these patients coughing and runny nose. Meanwhile I’m waiting my blood sugars are rising. As a registered nurse I inform the staff that my blood sugars are escalating and no insulin on board and I am still forced to wait.

I have been given a wrong diagnose and told ER can’t do anything but prescribe some pain relief medications and antibiotics at another hospital. Then my PCP told me that the surgeon won’t be able to take my case in 20 days. I was desperate, because I was in extreme pain, barely can walk and can’t sleep at night. I went to the ER at Alhambra Hospital Center. I thought they might reject me like the previous ER doctor told me. However, they checked my in and gave me the medical care that I needed without questions. I checked in at 2pm, called in the ER room around 2:30pm, had the minor surgery around 3pm, got out around 4pm. Doctor Andrew Hansen Shen is very professional and experienced who immediately noticed the previous diagnose was inaccurate and conduct the surgery in another way. I greatly appreciate for Doctor Shen and all other stuffs working at Alhambra Hospital Center ER.

Wow! This place has taken quite a dive since I’ve been here. It’s only been about year, too. The new receptionists have no manners – just rude and sarcastic. I’ve been coming to Dr. Wong and Dr. Yue’s practice for over 20 years – since it was Benjamin Wong’s practice. I’m surprised at how terrible they are. Some of the old nurses are still here, but most are gone. I am just taken aback by the lack of compassion they have for the patients who come in. Seriously. If you plan on being in the health care business, I think one of the qualities you should have is compassion and kindness. I saw Grinches with eternal RBFs (resting b*^%#¥ face).
Yes, they’ve put up signs that tell you of new office policies on co-​pays and whatnot, that’s all good. That’s just part of the changing world of medical care in America. Dr. Wong is always gracious and just as caring as I remember, but her new staff sure needs a few lessons in being personable, because it’s giving her practice a bad name.
We’ll still be back. No doubt about that, but if I don’t have to deal with rudeness, that would really make my day.

Jacquiline Wong — Honestly, enough is enough! I’ve been going here for at least 15 years since the old building and don’t know why. I’ve had many many many bad experiences. If you need care, please don’t waste your time coming here, it’s good only if you don’t need real care and just need someone to get your weight, blood pressure, and have the doctor say I don’t know so here are some antibiotics, pain killer, and maybe you need an authorization to a specialist. They take your copay, then when the maybe comes, you have 2 options, wait as a walk in for hours then copay again or leave a message for Wong and she’ll never call you back. Complete BS.
Staff — The worse staff you’ll ever encounter at a health facility. There are a couple good ones, like the lady that takes your blood and pre-​examines you or one of the girls in the front. One of them. The rest are un-​knowledgeable people that speak out of their ass. Seriously, I witnessed one of the girls scream at this old lady from the top of her lungs telling her sit down and wait. She didn’t even want to hear her out. The lady only wanted to know if she needed additional ID. Not the way to treat people or a patient. I had this boy clerk they had one time give me the run around about picking up something the doctor left for me to pick up. He didn’t know but acted like he did and wasted my time going back and forth, a true idiot of a kid that wouldn’t admit fault even after being embarrassed that he was wrong. I have so many more poor experiences. I can not once recall for all the times I went there for Jacqueline Wong that she actually diagnosed me properly or helped me at all. She had an assistant once and she was ok but she left then after I bumped into her and she told me that place was no good. She now works at another health clinic happily.
Jimmy Yu — I saw him a couple times after 1pm. He was actually ok, he diagnosed me with the wrong problem but at least he took action immediately. It seemed like he gave a shit of your well being and wanted to help you.
All in all, after 15 plus years, I’m finally going to find a new doctor. I know they won’t miss me considering they are flooded with patients and making a killing with copays and getting full payments from insurance for bad care. Loyalty and history can only hold so long if you’re literally killing everyone as they are getting older when you provide shitty customer service in combination with bullshit care. Don’t let them suck you in then not care and abuse you later.

Dr. Wong is a nice doctor when you have the opportunity to see her. This is my 2^nd year back and I thought I could put up with the facility and the reception for Dr. Wong, but I can longer do it. My last visit was odd and uncomfortable because while I was waiting for Dr. Wong, another person came into the room. He did not tell me who he was and asked me if I still wanted to see Dr. Wong or he could just give me the lab paperwork and I could leave without my yearly exam. He was not a nurse (I think) because I had already seen the nurse. I would have been okay with being examined by another doctor if I would have been informed ahead of time or if he even told me who he was. He spent 5 awkward minutes looking at his laptop. It was all very strange. 20 minutes later, Dr. Wong came. After my visit with her, she told me to call her office to speak with her once my lab results were in. When I called, the receptionist said that she doesn’t do call backs and I need to make a face to face appointment. I have never heard of doctors not doing call backs, but every practice is different. The problem I have is that she specifically told me she would talk to me on the phone about the results. The receptionists have been good sometimes but bad most times. Overall, this practice lacks any personal attention and needs improvement in the area of professionalism.

I have been coming to Dr. Wong for almost 20 years when I was in High School. I was very happy with all the services until now. After they moved to the new office in Alhambra, things should get better but I guess they have too many patients now that most of the patients will have to be neglected.
I made an appointment to visit Dr. Wong for the 1^st time this year for my back pain, shoulder pain, wrist pain and they told me my appointment have to be 1 month out. After 1 month, I took time off work and came to the appointment asking referral to see a Chiropractor because HMO requires it. This visit was brief, I felt like Dr. Wong was rushing out, did not take the time to discuss all my concerns like she used to. She prescribed me some remedies and did not send my referral to the Chiropractor.
When I called to follow up for my referral, the lady said I have to come see the doctor again to get this referral. Not only do I have to wait another month for another appointment, I have to pay another co-​pay. I was not happy with this. The whole purpose of my pain is for a referral because I know a family practice doctor does not have the capacity to treat me. Instead Dr. Wong’s note is that I have to see her again. Why do I have to wait 2 months just to get a referral? I need to change my primary doctor to someone else.

I do not usually write review on doctor’s visit but this time I decided to write one so that everyone can learn from my experience. I have waited for more than two months for the appointment, on top of requesting the day off to see the Dr. On the morning of the appointment, I was told that I had to pay $ 72 for deductible (not including copay — please be prepare to pay $ 100 to see a Dr at this clinic). I was not aware of the payment on the day of my visit and the clinic staff never told me any of this beforehand. They only accept checks or cash. I told them I can pay with my credit card as I don’t carry that much cash. They told me that I need to pay the payment now or reschedule. I ended up walked away from this office — missing my work and waited for more than two months for this appointment. I found that my plan cover 100% for preventive and annual checkup and there is no deductible payment is required. This place is messed up they don’t even check your insurance info correctly. Please learn from my experience and do call and find out everything in advance before going there. I will never come back to this place (I went for the past 2+yrs). This place is unprofessional and they are the greedy people who only cares about money. If there is an option for no star — I would rank them as no star.

I visit this clinic very Often since 2011. The only thing that I like of this clinic because of Dr. Wong. I like her a lot because she is very patience and willing to listen to her patient even she is busy. She did an exceptional care to her patients. However, there are 3 hours waiting time approximately every time I came here. But the good news is-​you can call them ahead to sing-​in (if you lucky enough if the staff pick up your phone) or walk in first then come back in 2 hours with your CASH or Check ready. Some staffs are unprofessional like discussing your health problems with you in front of the patients. Don’t expect the receptionists will answer your phone, answer your billing questions, and serve you well… They don’t care if you really really sick. Pretty much they don’t know what they are doing. Moreover, they are not even offering help or refer client to other department! Thanks God I have new insurance and hopefully don’t have to deal with this clinic In the future. However, It is pity that I leave Dr. Wong. Hope we can come across somewhere in the future!

If it wasn’t for the Dr. I wouldn’t come here! The wait before they call you in is 3 hours! And then you still are left waiting in the room waiting for the doctor. Male Receptionist are so rude here! I’m surprised no one has reached over the counter and grabbed them by the neck! That’s how rude they are! Staff has changed!

I was really scared of going to this place after reading all the horrible reviews. However, my experiences there were quite great. The facility was new, clean and organized. The staff weren’t too friendly but they weren’t rude either. Even thought everyone complained about the wait time, my wait time wasn’t too long. For the past three times, they were all under 30 mins. I guess I’m just lucky.
I met with both doctors, Dr. Jacqueline and Dr. Jimmy. They both were kind and caring and took the time to listen to my concern and offered me great referrals. So no complaints there.
Overall based on the past three visits I’m very comfortable at this facility and I hope they keep up their good work. I don’t think they’re five star exceptional, but they’re definitely doing better than a lot of the doctor’s offices in the area considering the amout of patients they see every day.

Came here twice and that’s all it took. I changed my insurance and I’m going elsewhere. I felt rushed the two times I was here, Dr. Wong spent maybe 7 minutes at most for my physical and a emergency visit I came for.
When I came in for my blood work results I had a charge to get copies so I paid, they handed them to me and I’m left like what does all of these mean? If I don’t insist hey can you explain the results, I would have not known what my health results look like. Good or bad results should be explained to a patient no matter what. This is your health results but their rush with you makes them very unprofessional. Oh and cash only. I would not recommend this office to anyone. Everyone deserves an appropriate length in time to be seen.

The wait here is pretty ridiculous. Came for my first tb test reading and needed a second tb test done a week later, so the nurses assured me I didn’t need an appointment since I wasn’t going to see the doctor. I waited for 2 hours to find out the nurse doing the test didn’t even know about it and my file was just lying there. So make sure you keep checking up on them, front office staff don’t seem to follow up or care!

This never happened to me in any other clinics before… They never called me for my test results. When I called to make appt, they transferred me to the pharmacy line… wt…wasted 15 mins of my life. So I decided to change doctor instead of waiting a month to see someone who isn’t that professional. When my current PCP faxed them a consent form to release my test results, they only provided something to proof I did get tested but no details at all. Wow… unbelievable.

Dr. Wong — nice, patient. She once told me one of my issues was psychological even though I don’t think that’s the case.
Dr. Yue — excellent.
Staff at the office — terrible. They overcharge me for things that are covered by insurance. It takes me days to get an answer via phone about billing, follow up about lab work, unable to answer my questions about the services they offer, sending me to a lab out of network, etc. I’m pretty fed up by the office staff to the point where I will change doctors the next time I need to see a doctor. It’s really too bad that I won’t be able to see good, competent doctors simply because their office staff is so incompetent.

Terrible receptionists and referrals. Dr Wong is nice person. But very badly trained staffs! Went there for years, but service getting worse everytime. Don’t know they will keep or continue the business.

I’ve been coming to this office since I was literally a baby. That’s right, when it was still in the old building and the ORIGINAL Dr. Wong was still there. Now there’s two doctors and a nurse practioner, all of whom are relatively younger and dare I say less experienced. Based on the experiences of myself and my family, I would have to strongly recommend you try a differend doctor if you’re actually sick. If you just need a routine checkup or what not, then by all means try them out.
–Timeliness. They are ALWAYS running late. They take appointments and walk ins and the combo of the two causes them always to be late. Also, don’t be fooled by 7:30a appointments. Dr. Wong (morning doctor) arrives around 8 so you’ll have to sit around anyhow. And there are ALWAYS people waiting by the time you get there. This is also true for Saturdays when it is only the NP who is there. It’s a free for all, non appointment day. If you need to see someone, make sure to come at 7:20 and be prepared to wait.
–Patient care. Both Drs and NP are nice enough but I really hate how they don’t review your file. There’s no continuity of care. Also, there have been several times where we have been misdiagnosed and it led to months of back and forth. My younger brother was having diarrhea and they kept giving him medicine but they never once recommended a stool sample. This went on for 2 – 3 months and in this time he lost about 15 pounds so he was freaking out. He decided to get a second opinion with his school physician. They did a test and gave him some antibiotics. He was better in a week.
–Staff. The nurses are usually not nice. Typical of the 626 area.

I have seen both doctors and the nurse practitioner and they are great. They take every case with care. They get –1star because it took a long time to see the dr. Another-​1 star because the head nurse is a b! T€ h. She is already pissy faced when you sign in but when I went in yesterday, she wanted to skip my turn after I’ve waited for over an hour. She got the nurse that was getting my info down to get the Dr to go to the room next door when he just got there. The guy was like I was there first, and she looked at me and went back out to say or loud to“notify” me that he was number 8 and I was number 9. I’m glad my nurse didn’t listen to her and told the Dr to see me first. They need more nurses like that than that B nurse.

I’ve been with dr Wong for years and her appointment sucks. As much as I love her as a person and a doctor. I just don’t have time to wait around for 3 hrs every time I need to see her. And that’s with appointment. She’s great but her people are unprofessional and mean. Bottom line, I need a new doc!

Ok the whole purpose I loved this place was that they USED to take walk ins. So it was a much better alternative than going to an urgent care facility. Sadly that is no longer the case. I would avoid this place if you are non Asian. They only take cash or checks. It is a slow service… much better off just going to your regular doctor.