Dunn-Edwards Paints

We came yesterday & had to wait for 20 minutes for the register. While waiting we saw other customers got their paint orders right away, no matter how many they bought. But when we redeem coupons for free paint samples, the cashier told us to come back 25 – 30 minutes later. We know it doesn’t take long to mix paint, so this is the way they treat customer that use FREE COUPON.
We came back 25 minutes later & they haven’t mix our paint, so we waited for a few minutes more. They could mix our paint in a few minutes, but instead asking us to waste more of our time & gasoline to drive somewhere else to come back later.
Really bad service. Bought their paint in the past from different store, not anymore.

All I have to say is after so many specialty paint stores and disappointment my paint contractor finally directed me to Dunn Edwards. I happen to live near Alhambra store and there I went. One associate gave me all the brochures on the wall and had me sit and look. A few moments later I was approached by Amy Hy. Perhaps it was my puzzled and frustrated look that shouted the dire need of help but whatever it was my experience took a sharp turn and I couldn’t be more pleased. I actually for the first time felt like I was in an actual paint store, I guess too much to ask for when you go to a paint store nowadays. Anyways, she asked me about my likes and dislikes and after a brief interview she came up with the palette I envisioned but could never pull together with so many colors at hand. I then purchased my samples and off I headed to paint my blotches but before I get home I found myself headed to a new community in Azusa with my style of homes. I saw a different palette that I wasn’t interested in at first and ended snapping pictures of it. On my way home from the model homes I drove by Glendora and saw a Dunn Edwards and stopped by to ask if they could identify the color in the picture which I had snapped. Sadly, again I felt again like I was invincible and if you wanna know the bad experience I had there you can read the review I left for that store on their review (I don’t want to take away the thunder from the superstar in Alhambra).
Next day I went back to see Amy and as soon as I walked into this store I am immediately greeted by the associates, what a change of environment. Amy remembers and approaches me and asks about my samples, I fill her in and again were at the drawing board where she quickly identifies the color palette I wanted to sample.
What I hope you can take from this is that in today’s society you can’t expect to walk into a specialty store and find someone who knows their product just because they wear the apron and badge. I found a diamond in the rough and if you’re in the market for paint or thinking about it go to Amy now. This is the type of person who not only takes pride in her job but understands and delivers exceptional customer service. Like I said, act quick cause I’m sure she’ll be promoted real soon and you’ll miss out on the plethora of knowledge she has.
Thanks Amy, you’re the best.