Neil’s Express Automotive Repair

I’ve come to Neil’s three times now to replace brake pads, replace ignition coils and device for my catalytic converter and I have been impressed by their honesty and professionalism. Service has always been speedy and charges are reasonable. They have a small lounge and comfortable leather couches while you wait, and a clean restroom customers can use. This is my new go-​to mechanic!

I’ve been brining my BMW here since its warranty expires for all service and tune ups and I’ve been very happy.
Everything is pretty good quality and they are great at explaining the issue and don’t rip you off. After my warranty expired I was scared to go anywhere else but here you get the same quality as the dealership without the hit to your wallet!

While they did a fair job on the diagnostic they way way over quoted me in the part cost (like $ 700 more than another shop) and had a very hard up-​sell pressure which was off putting.
Not the worst, but I wouldn’t recommend.

I can’t say enough how much great customer service these guys give. They also let you look at your car while they are fixing it. They are honest and No BS. To add more great customer service they even wash your car after they are done! I stumbled across this place by chance but now I am glad to say I found my place! Angel and Jose are such great guys!

I just had my car serviced and Neils recently and it was a awesome experience angel at the front desk has great customer skills he broke everything down for me what needed to be done and how long it would take the mechanics there are professional showed me what was wrong with it and the steps to take next I was in and out with no worries and my car is driving perfect I am definitely going back to them

I’ve been to different shops but none can compare to Neil’s EAR. They uphold their shop’s mission: quality, respect and satisfaction. I came to Neil’s EAR to get my 8^th Gen Honda Coupe front and rear breaks (on both sides) replaced with my own supply of ponsi ceramic break pads. The labor price quote was $ 176 for all sides (F-​R) with re-​surfacing included which is rare for a shop to do. The staff (Angel, Giovanni & MarybelI) are competent, honest, provided great customer service and amiable. Angel went above and beyond to provide service; even notified/​showed me that my rear break rotors needed to be replaced, which I’m fully aware of, as evidence by the glaze and warped plates. I concurred with him and gave a decent price for those two rear break rotors $ 80 bucks w/​a two year limited warranty. The whole service took them close to ~3 hours to complete (Whoa!)
I personally complimented Giovanni, a young auto technician, of the good work he did on my car and we talked about break pads/​rotors. He even apologized about the time it took to service my car which showed true professionalism. I commend Neil’s EAR for having a staff like him. I will be coming back for any regular auto maintenance such as oil change ($ 19 labor), wheel & tire service.
Overall, I highly recommend Neil’s EAR to anyone who needs basic auto service maintenance.

This place is amazing. Not only are they honest, but they go above and beyond to meet your expectations. My boyfriend recommended this place to me after he brought his entire family in to get their cars worked on. I brought my car in to get something fixed that the dealership quoted me $ 700. Neil’s took the time to really find out what the problem was. It ended up being a $ 60 piece that needed to be replaced. The dealer was going to charge me $ 700 for something I didn’t even need to replace. I live in Hollywood and I would make the trip again to get any work done on my car. Its totally worth the drive. They even steamed cleaned my engine for free! Angel helped us and he made it a wonderful experience.

I came here on two separate occasions: once to fix my serpentine belt and tensioner that I lost on the highway (you lose everything when you lose that… Power steering, coolant pump, ac, fans, etc). Second time was to get help for a rounded out bolt. Both times they were very fast and friendly with service and even got the bolt out for free! Most places would have charge me $ 15 or $ 20 bucks.
Definitely recommend!

I was referred here by my auto repair man, who didn’t have the right tools and equipment to fix my a/​c issue and had absolutely no regrets after my first visit. I had always passed by this place on my way to pretty much anywhere, but never thought about coming. Angel, who I spoke to mostly, was extremely helpful and informative. He thoroughly explained how their service (s) work, what they do, the process of detecting and fixing the issue with my car, and so on. I could tell that after my 3^rd time interacting with him that he and the rest of the guys here do honest and genuine service. Angel, as knowledgeable as he is, gave me a call each time they found something or started something on my car, which is very nice since it probably hassles/​troubles him to do so, but just so I am fully aware of what is going on and even become a bit more knowledgeable and conscious about things that I should be aware of. I saw him running back and forth from garages, to his computer in the office, to answering phones and assisting customers– it’s like he is never not doing something, that guy! They were willing to work with me and they also have the Easy Pay service, a payment plan service, in which they also can help you with setting up. I also have peace of mind, knowing that they offer a 1 year warranty (might be different for other services, but for my situation it is). I will be back in a couple days to have them check my car to make sure the issue with my a/​c that I was having is completely resolved and they also offered a free car wash for me. I can tell that they definitely care about their customers and because of that I will definitely be back for any future car services.

I needed my catalytic converters changed out in a hurry, and I wanted to find a place close to my work. Stopped into Neil’s only because I see it everyday on my drive. I knew what I wanted since I did some research — they were able to get the cats I needed and change them out same day in a matter of 8 hours. Price was way better than the dealership. Now that’s service!

Thank you Anthony for helping me check if the tyre is alright. He is so nice and willing to help.

I Unilocaled «oil change» in Alhambra, CA and Neil’s popped up as a top 10 search. I needed an oil change done right after Christmas [saturday] and knew that many places would be closed. Here are my thoughts:
Pros:
–I arrived 25 mins before closing and Anthony told me that they could do it.
–Cost me only $ 18.00 because I brought my own full synthetic oil + oil filter.
–the mechanic Angel told me what else needed to be fixed, and I verified that his analysis was confirmed.
Conclusion: to service me before closing time, right after Christmas, deserves a 5 star rating!

Price for oil change was good 19.99 but service was slow even though not much of a line, just lacks a sense of urgency. They let me know my car was ready but it took me 45 mins for them to get me my car and my car was still on the machine when my car was «ready»

Came to get my AC repaired. Took about an hour or so, and the cost was less than what I expected. Good service and friendly atmosphere.

My Honda blew the safety for AC, car shut off and I wasn’t going anywhere .I didn’t know who to call and I got GREAT CUSTOMER CARE by Jose and Harry. They are the reasons I’ll be back and because of the price and quality of the work ~especially when you don’t know someone it’s always hard to trust a mechanic definitely trustworthy place and worth the drive!!! I called my mechanic he said if it has anything to do with your AC take it to Neil’s… so I did so… I started by calling triple AAA having it towed from Burbank to Alhambra and I could not tell you how comfortable and confident Harry made me feel OVER THE PHONE!!! :-)
I was not riding with my car and Neil’s would be accepting it and waiting for it to arrive before they closed. Harry made me feel so reassured that my car would be locked up, inside and they had cameras on everything. I went to sleep without worry except for wondering how much it would cost the next day. Well I have to say, compared to all the shops they gave me an excellent deal on the cost. And they had it all done and ready before 3 o’clock the next day that I think was the most amazing part!
I needed a new radiator, my AC compressor had to be fixed and now I have the COLDEST A/​C this side of Arizona… I say if there were two penguins riding in my car they would need to put on mittens AND a jacket !! (I stole that from Harry)…
In 7 years my air conditioning never got that cold with any service I had and its been 3 weeks now since service and my car is running great. There are no overheating problems, no air compressor problems and when I picked up my car they had steam cleaned the engine and had it ready, waiting for me as promised on time. Absolutely great customer service. They explained everything in detail along the way as they diagnosed, no surprises when I showed up. So I feel like I’m cheating but I will be back… because of superb customer service. Its weird when you walk into some shops and you’re not even acknowledged and you have to go to the front counter it just doesn’t feel the same.
And the following day I got a follow up call to ask how my service was and how I was treated and how my car was running and I really appreciate that. You can tell they go all out on customer service all out to have a lot of space… it’s easy to get in and out of the shop.

I started coming here when I first moved to this area in 2012 and never really thought I should question their work until now. I’m not satisfied with the job they did with my car. They said it was leaking and it never leaked in my garage until I got it «fixed» and felt like I got over charge at that. I took it bad to get the leak checked cuz my oil light went on and they said it wasn’t my oil! Also, I’m pretty sure I bought all new tired less than 6 months ago to find one flat and torn on the inside when there wasn’t anything that was rubbing against it.
I felt comfortable taking my car there when Angel was working there. I felt like he told me the truth but I don’t know about these other people.

Came in to have a tire changed out. They were prompt, polite, and courteous. Good prices too. I would return.

Angel was the one helping me and he did really great! I got a ridiculously inflated quote from discount tire centers so I came to Neil’s instead and they informed me I didn’t even need any of the repairs in my quote. They fixed the real problem. If you want to go to an honest repair shop and not get ripped off go to Neil’s and work with Angel. I hate how dishonest places only care about immediate gratification. I live in this area and because Neil’s did great I would go back and recommend them but when a place like discount tires tries to rip you off they end up losing a potential customer and getting a bad reputation. Now I tell everyone about what happened and I think eventually when you run an honest business people can tell in the long run.

Great Service, Employees have good work ethic. Price’s are good and reasonable. The work here is done in good timing. I live in the city Downey and I been coming here for years totally recommend it.

Never going to Neil’s again! I use to love this place because they offer the lowest prices in town. I could always buy a used tire for close to nothing, I could haggle when getting my brakes fixed and would pay 50% less than anywhere else in town… but lately the service at Neil’s has got really REALLY bad.
Strike 1 — My headlight went out so I went to Neil’s to get a new bulb. Less than a week later my light went out again so I took my car back to Neil’s. They said it was probably just a faulty bulb so they put in another new one. (On my dime.) My light went out again so I went back to Neil’s and told them to check and see if something else was the problem. They said that my whole headlight was loose and that I would need to replace it entirely — $ 365! I took my car somewhere else and they put in a new bulb and I haven’t had a problem since… it’s been over a year.
Strike 2 — Took my car to Neil’s to get new (front) brakes. I got a great deal on my brakes but when I got my car back it seemed like nothing was different. I brought my car back to Neil’s and asked if something was wrong with the brakes they installed and they told me everything was fine. They said that if I wanted to feel my breaks work better I would have to get the back brakes done too. I took my car to Midas and asked them to re-​inspect my brakes and they said my brakes had never been changed. I had been driving my ‘new’ brakes for 1 week and they said the breaks showed signs of wear like I had been driving them for many years. I tried fighting Neil’s about this for a while but finally let it go.
Strike 3 — My bf went to Neil’s to have a new engine put in his car. They quoted him $ 700 less than everywhere else we called. He made sure to ask in advance if the price quoted included EVERYTHING his car needed and the guy assured him it did. Well, 2 weeks later we got a call from Neil’s that they would need to also buy this part and that part, add this service fee and that service fee. Next thing we knew we were in the hole for an EXTRA $ 1,200! My bf has had his car back for 2 months now and already he is having problems with the engine. This time we took it to another mechanic and they said A) The engine wasn’t clipped in properly B) A bunch of connections were loose C) As a result of A+B air got in to the engine and caused the issues we are having now. It is costing us another $ 750 to fix what Neil’s did to his car! We will NEVER go back to Neil’s after all these problems.