Sprint Store

I didn’t have any issues with Sprint’s service when I first became a customer in October 2014, my issues with the company didn’t start until September 2015 when I visited this store and the Sales Associate Alfonso offered to use an upgrade on the other line on my account to get an iPhone 6, buy back my Galaxy Note 4 and then I would just have to pay the remaining balance to get the phone’s finance contract off of my account. He then proceeded to offer me a speaker as part of a promotion and two cases for free. He completed the transaction and I left. It wasn’t until my December bill came in that I realized Alfonso lied to me and my bill has been increasing each month because he never canceled my contract for the Note 4, he has created two iPhone forever lease contracts, and the items he «gave» me on promotion were never free he used the money he bought my Note 4 for toward the accessories and the balance that he explained was going toward the Note 4 lease contract was actually used to pay off the rest of the accessories. The Customer Support team has been extremely helpful but not much they can do from their end everything needs to be handled in store and now Alfonso is lying to his manager so the situation isn’t being corrected. I spoke to the manager yesterday and she assured me she would call me later that evening to try and fix the issue but she never called.
This store is a bunch of frauds and after reading a few reviews it seems like this is a pretty common practice at this store. Avoid visiting this store if you can!

Thank you Gabe for my new note5… very helpfull and gave me a good deal. Will definitely continue coming back to Sprint Store in Alhambra. I will definitely recommend to family and friends.

Liars and very bad reception! Should’ve stayed with Verizon. These guys are not factual and just want to make a sale, but between these guys and the people working at Sprint in Alhambra and the main office in China are not very smart! Still waiting for their supervisor to call me

Another good review for the Alhambra sprint store. These people are so good at their job which makes me happy. I went in and Alex A and Leslie C helped me so much I was so happy with the service. So the point to this is if you need a tab or a phone go to them they help you walk out with what you want !!!

Alex A.
Excellent customer service. This guy goes an extra mile just to help you. Because of Alex A. I decided to stay with sprint. Highly recommend this guy if you go to sprint. Best experience ever. He hooked me up with so much stuff! I got a free speaker and also I got my Apple Watch for my daughter, that she absolutely loved. Alex A. goes the extra mile each and every time for his customers. I’m sending all my friends and family to this guy.
Great job Alex A.

I had a great experience at this store. Literally walked in to ask a question and walked out with a new phone + more goodies after getting help from Alex. He made sure I got the best deal and answered every question I had.

worst experience ever. I went to this sprint location a few days ago to upgrade my iPhone, which I called corporate about beforehand to make sure I was eligible. First the rep tells me I wasn’t eligible… which was wrong and he finally admitted to. Then the specific model I wanted wasn’t in stock solo it came with the Apple Watch… I couldn’t understand why they wouldn’t just give me the phone anyway. The only option I had was to order the phone and wait for it to come in to the store. Fine, so I’m ready to pay the fees for that… and those credit card machines aren’t working they want cash. I wasted two hours there for nothing. I’ll drive a little further for decent service next time.

Gersom Lopez has a ghetto attitude instead on helping me, he was very combative and arrogant. what kind of manger he is? a rep name A. Alfonso trick me on buying a 170 dollars headset, he told me its a gift free of charge also he charge me an insurance fee for 3 phones which i did not get. i called sprint and they called the store, they agree to give me my refund if i return the headset. my wife went in the morning to return the headset they told her that i need to be there before 8pm to complete the refund. i went there but Gersom Lopez doesn’t wanna entertain me he wants me to comeback in the morning again. this guy is something else he was very rude and verbally insulting to me. Hey guys watch out Instant Karma gonna get you.

This store really sucks the customer service sucks they are super rude here they do not know how to treat their customers…
I went to renew my contract and one of the reps Alex A. told me that he would give me free accessories and honestly I didn’t want the accessories but I took them anyway cause I mean they were «free» but little did I know he lied to me added it to my bill after he had told me the accessories were free he never once explained that at that moment I didn’t have to pay but in the future it would be added to my bill… So I came back complained and the manager was rude to he tried to get loud with me so this guy (manager) had the audacity to tell me that this Alex guy lowered my bill and that I didn’t pay for anything when I renewed my contract! Umm I don’t ever care if he gave me a free car he lied the rep lied he used his cheap sales skills and lied about accessories being free and were added to my bill… The manager is just as bad as his reps and all he said was was ill talk to him !
Talking to the rep does not help me at all I was paying so much money for crappy service so I decided to move from sprint to t mobile and I am very satisfied with t mobile

Best customer service experience ever. Considering the fact that I also work in retail sales, their ambition is very unique and they work as a team. Great service provided especially by Gersom Lopez. Always has a solution to any sort of issue. I feel comfortable walking in every time I go. Will definitely recommend to all my family and friends.

Not the greatest customer service I was left on hold for over 10mins and they never came back to the phone I had to hang up and call back! Not to mention when I went in to enquire about upgrading my phone… and had called customer service prior to going in and was told it would cost me $ 50 and I go into the store and the tell me more like $ 550! I can’t wait for my contract to be up… worst reception ever there is a REASON THEY OFFER UNLIMITED DATA!!! I was also told by the customer service provided by 611 this location does repairs because they’re a corporate store… well apparently they don’t have technicians and refer you to the sprint store in Pasadena… so I asked for the number and the lazy rep states they don’t have it just look it up… really you mean to tell me your so lazy you can’t look up your other retail stores number! I don’t know what everyone raves about Alex isn’t anymore helpful then anyone else at this store! AVOID SPRINT AT ALL COST! SAVE YOUR MONEY AND GO TO VERIZON! I know I’ll be going back when my contract is up!

This is the WORST place to get your Sprint store customer service to have things taken care of!
The customer service provided by Gerson Lopez is awful for being a manager and if I can give 0 as * I would in a heart beat!!! They’re terrible at answering questions and providing remarkable service very poor:(… Nicole Santiana was short when answering questions and when asked for Manager it went from bad to worse in customer service… You would think this company would have better people assign for their customer service since it’s not a small phone company but Gerson Lopez in this store gives it a bad reputation with his attitude at it worst I ever experience. I’ve been shopping around for different provider due to Gerson being completely rude and unprofessional and has no respect for clients and by him providing that to customers his team follows as well with attitude Nicole S. they see what they learn very poor and unhappy to be part of this phone company and feel free to walk in and get the remarkable service we deserve… I asked for Gerson for a phone number or a supervisor to file a complain and refused to provide and laughed away… Very SAD to experience such poor SERVICE!!!
Sincerely
Unhappy Sprint Customer

Been Here For 30min and no one has asked me if i need help or anything. … will never comeback here

Shady used car Salesmen tactics used here!
AVOID at all cost Alfonso and another associate attempted to give me a tablet «for Free» and failed to mention the extra cost of the data plan until I flat out asked them about it.
After I avoided that SCAM, Alfonso said that I am eligible for a FREE JBL speaker. But when I looked at my receipt I noticed he charged me $ 99.99 for the speaker and he said that the phone I wanted was $ 299.99 and he is going to give it to me for $ 199.99 so I am actually getting the speaker for free because he charged me $ 199.99 for the phone. The price for the phone online and other Sprint locations is 199.99 but Alfonso insisted that the $ 199.99 price is only online and if I wanted it for that price I would have to wait 2 weeks to get the phone in the mail.
Luckily he gave me a full refund because I took my money and went to RADIO SHACK to get the phone for $ 199.99. While I was at Radio Shack I was told that the insurance option I was signed up for was the highest option when Alfonso told me it was the only option.
Like I said AVOID this store unless you’d like to have a sleazy used car salesman experience.

So this review is based of some Philippine man who is fairly short in stature, and a bit round the edges. PLEASE AVOID HIM!!! I regret not getting his name just to save you the hassle of working with him. I wanted to buy my phone but he mislead me thinking I HAD to lease my iPhone 6. I was assertive that I wanted to buy it and that’s it. He kept telling me I’m sorry that I can’t bc I had to do a leasing program. So foolish me, there I go trusting him. I go into a store trusting an employee, should I be sorry for that? No. So mistake one, trusting the employee. I’m sorry sprint but your training and policies need to be improved severely. Mind you, I’ve been with the company over 7yrs and this is my first time encountering such a problem with an employee so selfish. PLEASE AVOID HIM!!! He’s a horrible employee who is just in it for his own sale numbers.
I did encounter a great employee by the name Marvin who indeed was listening to my concerns. He was honest and truly cares for his customers. He is the new sales manager so I encourage you to see him instead of that other man. He did try to say he’d try to help me as much as possible, so let’s hope he can.

Buyer beware: This store is soooo shady! Bought my new Iphone 6s from this place.
Six days later, I dropped my phone, my entire screen cracked. They told me that Apple doesn’t fix the screen because I didn’t buy Apple Care and I would need to buy a brand new Iphone 6s from them again. SUCH BS! I took my now 10 day old phone to Apple in Pasadena and they fixed my screen for less than $ 120.

I’m not gonna lie. I only write Unilocal reviews when I’m really impressed or completely upset. Judging from the Stars you guys can prob guess how my experience went. Normally I don’t get upset when I deal w poor customer service but the MANAGER was hands down the worst I have ever dealt w. He made me cancel my plan and told me he would waive all charges for a new line.
Well slappy mcslapperson didn’t. I woke up to charges on my card that were all relating to the Sprint. His response was the best tho.
He’s like «that’s not my responsibility to tell you that’s your job to inform yourself. I’m just here to sell you stuff and that’s it.»
Need I say more! Don’t give these guys business. Don’t deal w the terrible manager and just stay clear. THE LONG DRIVE TO ANOTHER LOCATION IS WORTH IT. TRUST me.

I wouldn’t bother coming to this location if you need help with your contract/​phones.
Unfortunately, I already forgot both names of the 2 salespeople that «assisted» me, but they did NOT know what they were doing in terms of knowing the details of Sprint’s new family plans and actually gave wrong information.
If you have specific contract questions, I would suggest calling Sprint Corporate Customer Support rather than going in to this store as they were able to help right away and confirm the plan that we wanted. Corporate gave the complete opposite (but correct) information vs this Sprint location.
Avoid.

Very shady.
Wanted me to pay $ 100 more for the phone, but I called the Azusa store and they told me to tell them that they have to honor it.
Plus they screwed with my account… So yes. If you can avoid this place I suggest you do so.

GERSOM LOPEZ is a LIAR. I cannot believe that he would have the audacity to lie straight to your face. He told me that the trade in value of my device applies only to accessories and there is no way it would apply to a new device. Furthermore, Gersom say that he can only apply a credit to accessories only if I start a new line. This is consistent with some of the complaints other customers have made.
Had I not been to this store and two years ago to trade in my own phone I would have believed him. Whats funny is just two days ago some one else in the same store told me that it would.
So I looked in to the fine print under the buy back program and its says:
2. Credits.
2.1 Types of Credits — No Installment Agreement on Account. The Program offers either (a) an in-​store credit toward a new device or accessory at the time of the return («In-​Store Credit») or (b) a service credit that is applied to your account («Account Credit») (the In-​store Credit and Account Credit are collectively referred to as «Buyback Credit»). An eligible Online or ABR trade-​in will result in an Account Credit.
GERSOM LOPEZ deserves to be fired. He is a liar a horrible communicator and has the comprehension and reading level of a 3^rd grader.
I sure hope Sprint read this. Softbank, is this the type of crappy service you strive to provide? In what way will this type of service aid the growth of the company. The infusion of millions of dollars will go to waste because of employees like GERSOM LOPEZ.