Benton Pointe Apartments

great concept. decent looking apartments but the maintenance at this place is crap. I have been here for 4 months and i am still pulling out nails from their carpet install, the toilet flushes when it feels like it but the worst issue was my ac went out 2 and a half weeks ago. I called it in and was told they were working on it. Almost 10 days later, they sent someone to «fix» it and claimed it was fixed, it never worked. Called again to have it fixed, they said it was not an emergency because it was not 85 degrees outside. Apparently, being 83 degrees inside the apartment, having a 9 week old in the apartment and being without ac for 2 and a half weeks is not enough of an emergency to have our ac fixed.
Everything about this apartment would be great but their maintenance sucks big time

I absolutely LOVE these apartments! The office staff here is great, units are spacious, and the amenities are fantastic! This will be my home for a very long time! At the moment the buildings are being repainted to a much modern, upscale color. ALL of the units come with a full size washer and dryer!!! I love my sleek, modern light fixtures and updated faux wooden blinds! Such great features!!!

When I came to this apartment they showed me a modal house and we expect something similar. I mean we are not expecting exactly the same but a little. But, my worst experience with my apartment is… First Day, I collected the key for my apartment and they told me that my apartment have new wood flooring and new carpet after that they didnt gave any map for the directions of the apartment. After searching for my apartment first thing I found is the Main door. it looks like a 1980’s door all paint pealing off. Than next the guest bathroom the toilet is very bad having all dirty spots, washer doesn’t work, bathroom sink is gone… there are so many issues I will upload the image and you can judge. When I went to ask about these they said they will prepare a work order and fix it. I dont know when it will be done.
Its my mistake I took one year lease. If I know all these before I wouldn’t. Please guys before you visit this property please review these comments.
One thing I got to know that I cant invite my frds home and I wont ever recommend this place. Now I just need to count my days. :(

STAY AWAAAY!!! NEGATIVE 5 STARS-Don’t move here, or the neighboring property also on Benton Drive. They are managed by the same company. Stay away from allll BH Managed properties. When you take a tour of the property and ask questions, they tell you what you want to hear, not the truth. Before I signed my lease I was told that neighbors who make a lot of noise will be cited & then evicted if the noise disturbance continues. Well, in my first 4 months of residency, we had 4 different managers (that alone speaks volumes) and the current manager is not dealing with the extreme disturbance from the neighbor above. She has told me she will not evict them nor cite them. Also, there are RATS, big ones– in the crawl space above & and in the walls. The billing is trickery!!! BE ADVISED. The water is a master meter so the usage is divided between all the residents on the bill. They charge you a convenience fee for the printing of the monthly invoice. Well if the rent was a flat fee, there would be NO NEED FOR A MONTHLY INVOICE RIGHT??? There is a fluctuating trash fee, and no one can tell me what that is, and they charge for trash pick up from the front door and there is no way to opt out of this service. SCAM. There is no way to truly budget your rent bill into your finances. Its a constant «wait & see» every month. YOUR RENTAL BILL FLUCTUATES EVERY MONTH
My unit had extensive water damage when I moved in. It was poorly repaired, none of the paint repair matches the wall, and the cabinets and floorboards were not replaced, they were painted over. They are swollen and ugly. I rented 2 garages but was given 1 remote and told there where no more remotes available. I kept checking back and there were never any remotes. The 1 heavily used remote they gave me, finally broke so since they never had a spare, i just bought my own universal remote. I was able to program it to the garage that originally came with a remote, but not the garage that management said «we are all out of remotes» it appears the garage door opener itself– is broken and cannot be programmed in my 2^nd garage. Rather than tell me the truth from the outset– they just lied to me and charged me full price.!!
My toilets never flush completely. I had maintenance look at them when I moved in, and there was zero improvement in the water flow so I plunge several times a day to move the paper down both toilets. I gave up on the repair teams ability. My refrigerator leaks on to the kitchen floor. The same guy that checked the toilet, told me my fridge was just fine, hence, i have never called back for a fix.
The a/​c heating unit does not blow air into the master bedroom or master bath. I asked about fixing the ducts and I was told no. So that entire side of the house is either freezing cold or blazing hot depending on the weather outside. As a result, our electric bill is outrageous because the unit has to stay on longer & work harder.
I have called BH management 5 times about the 33 days that the trash valet did not pick up my trash. They never return voicemails. I called once and pressed a random extension and got Angela who said she would look into it and call me back. I told her I want one month of free trash to make up for all the days they skipped me. I never heard back from her, and I haven’t been able to reach a live person since.
The washing machine is bad, it was like that when I moved in. It doesn’t get my clothes clean and never has. Im afraid I will be without one for a long time if I mention it. A neighbor of mine moved into a unit without a washing machine because the old one went out. They promised to bring her a new washer within her 1^st week of residency and it took 3 months.
Gym equipment stays broken and the 7 mile trail that they brag about on the phone is not 7 miles.

I recently moved from California to Texas. Prior to my move, I searched online for an apartment home and found what I thought would be the perfect place to call my new home – Big Mistake. Benton Pointe is terribly misrepresenting itself, and BH Management should seriously consider who they’re hiring to manage this property. Giving even ONE STAR to this review is giving it too much, but Unilocal doesn’t allow a post without one star. I moved in mid Dec 2014, and have been MISERABLE since my move in date. I drove to Texas from CA, and when I arrived at Benton Point my apartment wasn’t even ready for me to be here. The washer wasn’t hooked up, the carpet wasn’t cleaned, the stove wasn’t properly aligned against the wall (out 8″), the smoke alarm in the living room was chirping incessantly. Since that date (12÷13÷14) I have battled with the manager to have maintenance issues resolved. I live on the 3^rd floor (top floor). The carpet is disgusting and looks and smells as if it wasn’t cleaned prior to me moving in. The management claims it was cleaned, but it’s absolutely awful. There are animals (probably rats or squirrels) running through the attic space all the time above my unit. My windows aren’t sealed properly, so during the windy and cold weather recently, the wind was blowing so hard through and around the frame of the master bedroom window that I had to sleep in the guest room. Also, when I try to raise the windows, they make a horrible and incredibly loud noise. The laundry room french doors are so difficult to open, I have to use my entire body force to open them. The toilets flush on ‘Turbo-​Mode’, so I have to close the toilet lid before flushing so that the nasty toilet water doesn’t splash all over my floors. There are big black flying bugs flying all around and clinging onto my windows and screens. I’m not exaggerating even a little bit with this review… these issues are very real. Trying to get these problems resolved has been a battle with the manager-​Tina. She has since brought in a window contractor, but only had 2 of the 4 windows repaired. She told me that most residence want the toilet to flush that hard, and she thinks my carpet is fine, and also thinks there’s no problem with the laundry room doors. I am so incredibly disappointed at my move-​in experience here and would NEVER, EVER recommend anyone to move into this complex. In fact, I hope anyone considering moving in at Benton Point reads my review and makes the decision to move elsewhere. I HATE living here, and I am planning to move somewhere else as soon as I possibly can. This place is AWFUL!

Moved in February and by far is the worst apartments I have ever been in or seen. maintenance suck, had a leak on my ac unit for two weeks now still won’t return my calls there’s mold growing on the wall. Everything is soaked, neighbors upstairs had a leak same thing my ac unit is doing and leaked through my ceiling over a month and half ago that still hasn’t been fixed, there’s dog crap every were u walk outside. There’s not enough parking for everyone. The «security» gate is always broken. You can hear neighbors above you walking around.

The grounds are beautiful. However, if you ever need maintenance or assistance the front office staff are rude, unavailable and very unprofessional! Parking and garages are a myth. I was told today that a garage couldn’t be programmed «because I’m eating my lunch right now!» WOW!

My husband and I have lived in about 8 – 9 different apartments between the two of us over the years and this was one of the better ones. I am scaling my review on the assumption that no apartment complex is perfect. They all try to cut corners. But we had probably the best experience at this one.
Parking was almost never a problem. Usually we got spots right by our entrance. I realize other people had problems. We lived in building 3.
I agree that sometimes it took a little while to get things fixed, but we never had anything urgent so I didn’t care too much.
There are some awesome amenities such as direct access to the walking trails behind the apartment. This alone made it worth it for my husband, toddler and I. The pools were nice but I wish they were cleaned more often.
The office staff were nice enough but they often gave different answers to the same questions. We saw a lot of turn over. We had to break our lease because of my husband’s job location and while there was a little confusion about all of that, it ended up not costing us our life savings so I am thankful for that. It was less than I expected and everything got closed out pretty quickly.
The unit was wonderful! The kitchen was small but there was so much light, nice view, great balcony, great new carpet, spacious and we felt we got a good value for what we were paying. They introduced valet trash while we were there which was awesome!
Last note– not something the management can necessarily change but we got really annoyed by the number of dogs in the complex. I have a really low tolerance for dogs after living in so many apartment complexes and this place had a lot of yippy dogs.

Talk about letting a community go down hill.
I lived here for 2 years when it was nice and taken care of, but when we decided to leave it was for the best.
Maintenance stopped fixing anything, gate was always broken and you could tell it was on a downward slide.
We now call this place southside.
I hope they bring it back to a nice place like it use to be.

I have lived in these apartments with my husband for a little more than 7 years now in 3 different buildings and layouts. I have also had several other friends who enjoyed the other layouts of the property. We generally like it. The people in the office are polite and helpful and do what they can to help. Parking is horrible and the prices for covered spots or garages are expensive and you have to enter into a 12 month contract. Building 9 in particular is difficult because it’s one of the only buildings without access to 2 parking lots, like the other buildings are.
They have a shady practice of taking your rent amount and averaging it with the highest amount somone is paying for the layout you are in and that is how they get the new price when you renew and call it ‘market rent’ when that is not what that means. This is not how rental pricing should be done.
It takes forever to get anything fixed but when they are finally able to fix something, the handymen are always polite. Overall we like the building and in Allen you can’t be picky if you want cheaper rent.