Driver’s Edge – Allen

Been a couple of weeks since Driver’s Edge said that someone would be contacting me and guess what… no one has called, emailed, or texted. Can’t say I’m surprised. Be aware of the type of business you’ll be working with if you take your car and hard earned money to this «repair shop».
Still remember them telling me on my follow-​up visit after the initial brake job that just because the items were on the receipt (that they claimed had been done when I paid) didn’t mean that is actually what they had done. Think that would violate some sort of contractual law in Texas.
Stay Away! You’ll regret giving any money to this cluster of an operation.

We were looking for an honest, dependable and affordable auto shop close by. I saw the sign went in and told the guy at the desk (Randy) what we were looking for. He said no problem I’ll check it out for free, we take care of our customers … Etc. So we brought the car back for repair and a promise of
no more squeaky brakes. Well what do you know. The next day Randy called and said the front were squeezing also! Wow I wonder how you could have missed that. So we agreed to do the front also for an extra $ 250. Upon picking the car up we were charged $. 300 for the front! Of course we were given the run around. I’d hoped we had found a shop but we’re definitely lied to and deceived. I recommend you shop around diligently before finding a repair shop.

Not a positive experience! We needed to tow the car to another shop. Showed up to wait for tow truck and went inside to get keys. Guy told us someone got the keys! I asked who as myself nor my husband got them. Manager came in and looked at my son and said you put them in console! Uh yeah no! He was with me! He got his backpack out of unlocked car! Never had the key. When I said «no he didn’t» the guy said «have a nice day» and shut the door on me! Excuse me! If you’re that rude you’re Never getting mine or my neighbors business! Unacceptable

I do not go there again; they charged me 2 hours of labor at $ 150/​hr to replace my BMW expansion tank; while doing that they broke my radiator liner and just taped it; now the whole front assembly is wobbling.

It’s all about the Money at this place! I was driving down McDermott and my car just cuts off at the light. Not but luck I was able to restart and pulled into Drivers Edge. The guy at the front desk could have cared less that I amount caused an accident. He wouldn’t even do a test to check the error codes or to at least seem helpful. The only words he told me I would have to leave my car with them and it could be costly. I was pissed and I won’t be back!

I took my wife’s SUV in for an oil change and tire rotation (not to mention they were competitive in pricing). The entire shop was friendly and respectable. They treated me with honor and made me want to come back. I will be using Drivers Edge from now on as our regular service station. Thank you!

Brought my Mazda 6 here to have my transmission worked on. David gave me about three or four different options along with prices to choose from. David was very courteous and knowledgeable, and seemed to go above and beyond his duty. I brought my car back here one day because it was having a strange problem, and they looked at it and fixed it for free. Did not expect to find such a great place so close to my house. As far as I can see, they are not a risky option.

Went in with a nail in my tire– they noted that I had two! And fixed them both free. Quick service, in and out within 15 mins!

Went here this week– had car problems on my way to work and they helped me by towing my car (within 1 hour) and then by providing complementary car service to get from work to home AND back to their store before closing! I would highly recommend using them because they provide efficient and friendly service! Depending on the amount of work necessary and parts needed… I can’t say if they overcharge or not? I felt that due to my situation– lack of time, money for a cab and urgency– this business did More than I would expect & a fair price to boot!

Unfortunately, some of the remaining issues from last year were still impacting my car this year. There seemed to be a better guidance in management in this location this year, which led me to give them a second chance. But, they still have an employee there with no customer service skills. Last year I took them up on their «free AC check». They told me it was low on freon. I let them do service, and it seemed like my AC was cooler for about a week. Then, it wasn’t very hot out, and I just did not have the time to bring it back in, again. So when I could not do without service on the AC again this year, I only called Driver’sEdge to find out exactly what they had done last year so I could tell the other service station because I was not bringing it back to DE. On the phone, Toby gave me sort of a hard time. He was defensive and blaming to me about not bringing the car back in, telling me that it was a year later now and they only recharged and put dye in the system to check for leaks. Problem is, they didn’t tell me that last year when they did it! They just acted like they fixed it. He still continued to say it was a year later and had I brought the car in when it wasn’t cooling… I had to stop him multiple times to bring him back to the fact that I just wanted to know exactly what they did so I could tell my new service station. I will say that McKinney Tire & Appliance did the same work, added freon, explained the entire thing to me about the dye to check for leaks, and explained what to do if it stops cooling at all, and did an oil change, for well below the price of what Driver’s Edge charged me. And months later, my AC is still super cold… Also, I called DE about getting an oil change earlier this summer, and Toby said there was no line. I drove right over, was there within 5 minutes, and when I went in to give my keys, Toby said there would be a two hour wait because several people had just shown up. Possible, yes… but not likely… No one was in the waiting area or near the cars in their lot.

Took my truck here for an oil change, appointment was at 1:00 and it has been almost 2 hours since I dropped it off. I called to ask about it and they had said they replaced another car with mine. Not sure why they did that, but it’s unacceptable. An oil change should not take almost 2 hours, the place I used to go to had it done in 15 minutes. Definitely will not be coming back.

We always go here for our oil changes and maintenance inspections. I have 3 cars and 1 truck at our house so we visit this business a lot. The team that works there is wonderful and we have never had one bad experience.
They are always polite and being from the customer service business that is a must for me.
We’ll always go back to this place.

I shopped around for a rear drum brake job and an oil change, and I almost passed on these guys because they were a little higher on price. I wish that I had.
I had originally posted a very favorable review, but I then found myself about 200 miles from home, in freezing rain, in the dark, and my engine making unhealthy noises.
The tech who did the oil change forgot to re-​install the oil cap, and almost three quarts of oil had slung out of the engine and all over the engine compartment, hood underside and insulator, front suspension, and underside of my car.
I called and spoke to Toby, the Asst Manager, and he told me to put oil in it, save the receipts, and bring the car to him and they would fix it and make it right for me. I hung up the phone and went into the funeral home.
We got back home Saturday afternoon and I took the car to the shop. Apparently Toby did not tell the manager what had happened.
The manager assured me that they would make it right and told me to bring it back Tuesday morning (Christmas Eve) and leave it with them, and they would clean everything up and replace the oil soaked parts. Fair enough.
Tuesday morning came and we dropped the car off. While working on it, tech was sent to do a bank run and a lunch run. Not feeling confident about their commitment to resolving this today.
Tech was the same kid who left the cap off and that was fine, until he chose to leave the exhaust shield in the compartment and just move it around to clean rathe than unplug the O2 sensor and remove the shield. I persuaded him that it was safer to remove it.
I called for status, Toby gave me a time, and I gave him an extra twenty minutes «just in case.» I almost had to drag him out to look at the car with me.
I asked Toby when they were going to finish, he said they had. Indeed, the new serpentine belt was in place and the new under-​hood insulator blanket was also there.
The first problem is that there were still several pools of oil in the compartment. Wen I asked why he did not inspect the tech’s work, Toby said he had. When I asked why there was still so much oil, Tony said there was no oil in there other than what was in the engine. I then stuck my index finger into a puddle of oil on the engine and it came out oiled halfway up my fingernail.
I pointed out numerous other places the tech neglected, all of which were a surprise to Toby. So much for his inspection. He did reassure me that there was no more smoke from the slung oil.
Toby told me to come back Thursday morning and they will make it right. I wished him a Merry Christmas rather than getting into how I really felt about him making it right. We can deal with this Thursday.
As I walked back to my car, Toby drove off. I still cannot find the spare key I left with Toby, the one on the long USMC lanyard, the one he was supposed to lay in the trunk when they locked my car. Car was not locked, either.
When I got into my car, I started getting queasy as I drove. The car reeks of cigarette smoke. Probably because they smoke in the shop, car windows were open, and the shop doors closed because it is cold outside. Thanks a lot!
Opened the sunroof, cracked the windows, and took the ventilation off «recirculating» to get fresh air through the car in hopes of getting rid of tobacco stench. Tobacco smell was soon replaced by smell of burning oil.
So far, I was late to a funeral, had my wife get ill from fumes, had my car smelling like an ashtray, wasted almost five hours of my time (so far) as a direct result of their incompetence. I am left wondering to what extent I will need to go to get this matter resolved equitably.
Yes, I will be going back, and Rob and I are going to have a heart to heart. Yes, they are going to make this right, but the question that remains is what I will have to do to get them to move past the «talking» part and into the actual «doing» part.
So, I brought it back and Rob took ownership. They had the engine compartment detailed and they did some further cleaning to try to get rid of the burring oil fumes. They even changed the cabin air filter in case it had so much oil fumes in it that it contributed to the smell in the car.
Unfortunately, it appears that they left the lights on as they worked on the car, running it all the way down to zero. I imagine the put it on a charger just long enough to get it to start but not long enough to do anything meaningful. Perhaps they were fearful that I would see that they bungled this, too, and would think they were that much more incompetent.
After Rob said the car was ready, we looked at it. He said he ran it and smelled no fumes. I told him that the car needed a good 15 – 20 minute warm up to get to where the fumes would start flowing into the cabin. I locked the car, left it there, and told them I would pick it up later that evening. Battery was dead, needed a jump, clock and radio settings gone. Time for a new battery since they drained it to zero.

My partner took our car here for an inspection because it was near his work. It failed inspection, and they cited $ 900 in repair for leaky power steering, hoses, and burnt out bulbs.
The bulbs we didn’t argue (I mean, they work or they don’t — right?) but the power steering sounded fishy. It had felt fine to drive, after all. So we took it to our usual mechanic to get it looked at, and the power steering was fine! So we had him replace bulbs and just do normal high-​mileage maintenance (just fluid flush and fill, etc) and it passed inspection JUST FINE.
Get a second opinion, these guys are SHADY!

Took my car into John at Drivers Edge. I coulden’t be more happy with the service, they got my car in and out same day. I love that they didn’t try to upsell me a whole bunch of stuff I don’t need. I TRUST these guys and I wont take my car anyweare else. You get what you pay for here!