Men’s Wearhouse & Tux

I typically will not write a company unless service is absolutely outstanding or absolutely terrible, I write way more positive than negative. In the rare cases that I complain I feel bad afterwards, so I do it sparingly. This place earned a comment in my book. So much that this is the first time I have made a public «review.» And this is only because the service was so bad, the company ignored my email, and I assume they deleted my small negative comment on Google review? I noticed that the two five star reviews are still there.
I took my oldest son to rent a tux for junior prom. At this point I was impressed with the service… There was a line of people waiting and a sign up sheet… It didn’t take long and it was our turn… By this time he had already picked out his tux but the salesman took us straight to the most expensive one and explained the benefits. Naturally my son and his girlfriend like the most expensive one more lol. The salesman was mentioning how it is more custom fit than the others and we moved on to trying on and measuring. I have an EXTREMELY busy schedule so I figured there is less chance of problems with the best one so go ahead.
So they measure him up, tell me when it will be ready, I pay and all is well. Now at this point I’m still giving them the benefit of the doubt that they know what they are doing. So I swing by and grab it after work Friday night right before they close. Saturday morning while I’m at work my son is panicked that there are missing buttons. So I stop working and call.
The guy on the phone says you didn’t get it fitted so there is no guarantee. I tell him that I thought that was what all that measuring was when we ordered it and was giving them more credit than they obviously deserve. I was also curious what buttons had to do with fitting, it fit just fine, he didn’t grow that much in a week. I was just upset that the BEST they have is like that, then the guy on the phone treats me like it’s my fault. A simple ‚” I’m sorry that happened,” probably would have cooled my jets. So I write a note to their corporate, they ignore it, so I did my first review on their site/​Google and it disappears. So I am trying Unilocal for the first time.
I’m assuming that had they known that customers like the buttons sewn on I would have never known that their problem solving service is horrendous all the way up to corporate. I’m just disappointed that the best they have has missing buttons and the guy on the phone tried to turn it around to being my fault, and then an ignored email didn’t help either… Yeah just buttons but I expected a little more and it didn’t leave me with a fuzzy feeling afterwards so I will explore other options for my son’s senior prom and my younger sons proms as well.

Chivalry is dead, or how about common decency?!? No greeting to my wife and I coming into the store. It’s taken 10 minutes just to get someone to help us. There was no one in the store and their sales people are incompetent and kept passing us up to talk to each other. They are rude and made my wife really upset.

I’m not sure about the other reviews I’ve read about this store. I have had great service and value. The sales people are there to sell. And do a good job.

I don’t go shopping. I go buying. If I step in a retail store I have a good idea what I want and am looking to buy is as quickly as possible and then leave. On average I spend at least $ 600.00 per hour when I am out buying. Tonight went to four different stores and could not buy anything or get any service.. The worst of them was the third Mens Warehouse in Allen TX. Lots of salespeople, but I must have Ebola written on my forehead or something (No service). I was looking for some nice dress pants. Spent 20 minutes trying to find what I wanted and finally went to go try them on. OK these might work if I could get them tailored, but then I would need a salesman to help with that. So I walk out of the dressing room in the pants and start modeling in front of the mirrors. Nope no one even asked if I needed some help. Frustrated I left the pants in the dressing room and started to leave the store, Saw some gloves buy the front door 5′ from the sales counter. started trying them on. No one asked if I needed any help so I left without spending a dime
Got everything I wanted from Nordstroms

I am totally surprised with some of the reviews here. I don’t think I could have asked for a better customer experience at Men’s Warehouse. Don helped us with my tux. I had been shopping around for my wedding suit for nearly a month and I was getting frustrated cause some stores didn’t have good tux collection or if they had it was way out of my budget. Don is a pro in helping select the suit. He has an amazing taste and gives us opinions which helped me in my selection. He also gave us the best price possible which made the tux to be in my budget. Extremely helpful, friendly and quality service. I totally had 3 small visits to this store and I was done with my tux shopping. First time to try different options. Second time to finalize and third time to pick the tailored and finished one. I highly recommend Men’s Warehouse in Allen as a great place to buy men’s clothing.

Wow after reading some of these reviews I am surprised. I have had an incredible customer experience at Men’s Warehouse. I have been a loyal customer for over 10 years and have has nothing but the best of service especially from Don B. I have been working with Don since he was at the Collin Creek store in Plano and followed him to the Fairview location when it opened. He is a pro in every sense of the word. Always going out of his way to provide helpful, friendly and quality service. There have been several times when I needed them to put a rush on the tailoring so that I could have the suit ready for a business trip. Don and team have always has come through for me. When I think of all the retail experiences where I was most pleased my experience with Don and the team at Men’s Warehouse is at the top of the list. I highly recommend Men’s Warehouse Fairview as a great place to buy men’s clothing.

Zero stars should be an option here. The 1^st trip out of 5 went like this:
«I’m here to get a suit» the sales person I was working with jumped up took my measurements and was excited to help, next I told him it was for a wedding and he had to look up the color and style, at this point still very helpful, as SOON as he saw that the suit was already paid for, complete change in attitude scribbled my measurements then told me I had to call and give the other store my measurements.
Trip 2
Came it to try on the suit and get it pinned to be tailored, Don the store manager greeted us, got my suit and put me in a dressing room. Then disappeared, left me standing there for 20 – 30 in a suit that was way to big. Very obvious that the first guy messed up with the measurements.
Changed into my clothes and was getting ready to leave bc we weren’t going to stand around anymore waiting to find Don.
Then he appeared, I just told him we would come back another day. I mentioned a shirt was suppose to be included with the suit and he went into DICK mode. Needless to say I was right and he was way out of line but once he looked it up in the computer the shirt was added. But wasn’t not happy about it.
Trip 3
Came in to try the suit on the get tailored. Again.
Working with Derrick, now this man knows how customer service should be. Great experience working with him. BUT the suit was 3 sizes too big. The tailor was yelling from the back room NO NO NO. I agreed.
Derrick worked to get the right fit for me and called into another store to have it shipped.
This guy was great.
Trip 4
Trying on the new suit once again to get it tailored this was an uneventful trip they were dead inside the young man helping me was good no complaints here.
Trip 5
Time to try on the suit after it was tailored,
Some curly haired women, must of got her training from Don cause she was about as unpleasant as they come.
This entire process took over a month. Good thing I didn’t need anything in a rush.
Needless to say, In my future wedding planning my groomsmen will not be coming to MW.

Their customer service is horrendous. There was a fairly young salesperson who always stopped while helping my husband to attend other customers! He did this several times. He also provided no recommendations or advice regarding the style of suit my husband should aim for. Strike 1. We decided to come back another day after browsing through the other suit stores.
We returned and there was a helpful lady who helped my husband pick out a suit. They had a very sweet and funny tailor who took my husband’s measurements.
Now we returned to pick up the suit at the time they said it would be ready (about 4 days later). At that time they told us they are still working on the suit and to return right before closing. Strike 2.
We returned 5 minutes before closing time and I heard someone say, «we’re closed» in a playful way. We ended up waiting 40 minutes for the suit to be ready. Strike 3.
In the meantime the salesman were watching a basketball game and lounging around the entire time We were there. We will not be back!

Do NOT come here for a tuxedo fitting for a wedding. Jack «helped» me and was completely useless. Took a couple cursory measurements which were completely wrong which resulted in me needing to try on several jackets to get the right size. In the middle of finding the right size another customer walked in looking to buy a suit. Apparently Jack and Co. get credit for sales and not rentals because he dropped everything to help this other customer and I was told «they’ll be right with you…» That was 15 minutes ago and I am still waiting on «them». Meanwhile two store associates are standing around doing nothing and watching the Daytona 500. I asked them if they could help and the told me the same thing Jack did. This is absolutely ridiculous and I caution everyone to stay away from this location. I have been to other MW locations and had much better experiences in the past, so I can confidently say that it is this store specifically.