Verizon

I waited over an hour to speak with someone. When I finally did I was given incorrect information. My account was charged $ 380 (which apparently is standard should you return a phone under warranty if it has any damage) btw, Verizon sent me a picture of the «damage» after I demanded to know why I was being charged, and the «crack» is so miniscule (clearly not visible to the naked eye) they had to magnify the image several times, you couldn’t even tell what you were looking at– You could see the individual pixels on the screen then they drew an arrow to point out the damage. That’s how «damaged» this phone was. What a joke. When they say no damage, they mean your phone must look exactly how it did out of the box. But that’s not what pissed me off. The clerk didn’t even warn me of the possibility of having to pay these charges for returning a «damaged» phone should they have missed something. I would have just bought a new one! The fees of returning the phone cost more than the phone itself! I spoke with customer service and they said the only way I might get these charges taken off is if I spoke with the store manager himself. So I did, instead of apologizing for missing the crack or his failure to communicate the possible charges, I got, «I don’t know what you did with the phone after you left my store and before you sent it in, if you damaged the phone you have to pay those charges.»
Ya, okay.

Managers are supposed to lead as an example of customer service; sadly not the case here. At store #9 726 781 815 don’t expect consideration from their manager, Uriah Morrow. The other customer service representative even seemed embarrassed at her behavior. She provided a pathway to escalation rather than resolution. I’d recommend doing your business with Verizon at any other store if you can. She was rude, childish and unreasonable. Verizon must be falling down on either their training of or requirements for becoming a manager. Last time I step into this store.

THE WORST!!! Went in for an upgrade the employee TROY told me the accessories were free than charged me 150 for the accessories and Verizon will not give me a refund… The employees make commission so I assume that’s why he did it… GO TO ANY OTHER VERIZON

These reviews must be fake. I went into this store to return a defective phone to which I was supposed to receive a return label with my replacement phone, which I had to pay for and will not be refunded until the defective phone is received. Well, I didn’t get a shipping label, so I contacted Verizon customer service and they said they’d send it again. 1.5 weeks later, I still didn’t get it. So I called the Lewisville Verizon store to see if I can just bring it to the store for a refund, to which they said yes. I didn’t get a chance to take it to that store, and unfortunately, ended up taking it to this horrible Allen store.
Long story short, this entire company does not honor their promises, even if it’s another representative’s mistake. The store manager is condescending and rude. The representative here that helped me is clueless. After 15 minutes of fiddling around and being unable to locate my order number in the system even though I provided it for him, he disappears for another 10 minutes. After that, I decided to leave and not bother with them.
I am thankful that I have since moved away from Verizon to another carrier.

The service at this store is above and beyond exceptional! Such a great team who works patiently and diligently and is all about finding the best solution for their customers. Chris is amazing and went the extra mile in every way to make sure we were well taken care of. Absolutely fantastic!

It is so nice to go to a well run retail operation. I have to say Dwight manages a well trained team. My wife and I were in today for 3 or 4 issues. A new iPad, some info on my Samsung Galaxy screens, a range extender. These guys had all the information and we walked out happy customers. Love Verizon and love this team in Allen!

Been to several Verizon stores in the area, but we experienced the best customer service EVER! Store manager Nick and Sales Rep Kurtis were extremely helpful in getting us 4 new phones with no headaches. They helped us through the entire purchase and even installed cases on all phones.
If you need a phone or help from Verizon, this is the store to go to.

I guess in all fairness it’s all based on luck when you visit on of these wireless stores [since sometimes they have a lot of people and can’t help you right then]… but my most recent one was actually a win! i’m surprised myself, but very little waiting, attentive reps, and got my problem resolved within 15 minutes… I’m still pinching myself if this really happened considering my prior experience at another location was very different.

Well, I guess it’s easy to give five stars to a place that fixed your problem when two other places couldn’t. I was having activation issues with my new phone (it’s a long story), and the folks here at this Verizon store were able to fix it in about 5 minutes.
The store itself is nice inside, if a little small, but it offers everything you’d want in a phone store: plenty of display models, professional service and quick checkout. If there’s a downside at all, it’s not their fault: the usual access problems for all tenants in the Village at Allen shopping center.