Macy’s Furniture Gallery

Bought a Château Dax sofa and love seat 1.5 years ago. The cushions have worn out and both pieces are essentially useless for adults. Macy’s can only say the warranty has expired. So, if you buy furniture at Macy’s, expect the worst. There is no help in contacting the manufacturer. Will never buy from Macy’s again.

GOOD NEWS, BAD NEWS!
The good news is that if you buy solid quality furniture, it will last a lifetime. The bad new is that if you buy solid quality furniture, it will last a lifetime and you just feel stuck with it. I am so bored with my bedroom furniture that I could just scream. I’ve been looking to replace it for a few years now but it is difficult because quality furniture, (even in some of the finer stores), is just so hard to find. I am considering just stripping and updating my current pieces.
It has been years since I have visited this store but went in today looking for a new mattress set. Forget the mattress, I was really distracted by the bedroom furniture and dining options. I’ve noticed that the height of the furniture has increased, (dressers and dining tables are now higher) and I really appreciate this change. Instead of the standard tall slim dresser or wide chest, you have the option of a «chesser» which has the increased height of a chest but the width of a dresser with ample drawer space. Love it! It is the perfect piece for the bedroom and easily takes the place of the «so difficult to find» mule.
I loved their updated dining options which had a modern design without looking or feeling cheap.
It was a pleasure visiting the store today because it was very quiet and we were able to browse uninterrupted. Perfect!
*** As we were leaving the store we encountered an older salesman telling a couple that they were at the wrong Macy’s and that the department store was down the street but too far for them to walk and they would just be in traffic. The couple was obviously on foot and seemed to be in a quandry so I informed them that the mall was literally across the street and on the other side of the office park. They were very excited and immediately left.
For those who are visiting the area on foot, Macy’s the department store is just a few blocks away and you will not die if you walk over from this furniture store.

I am only giving one star since that is the least I can choose.
Big mess with a large purchase (over $ 4,000) caused me to be double-​charged for my furniture purchase. Absolutely NO HELP from the store manager, sales manager and sales person, despite numerous communications with them.
This caused an avalanche of overdrafts in my checking account.
After cancelling my order, I was informed that I would get my money back in my bank account in 3 – 5 business days. So, my money ($ 8,400+) is being held hostage and my account continues to accrue overdrafts.
Never again will I shop at Macy’s… This should have been a simple resolution, but no one was willing and/​or able to help.
UPDATE: Day 7 and I still don’t have my money back! Even after working with the CEO’s office. Poor customer service obviously starts at the top at Macy’s.

Purchased 3 new mattress for the house. The sales person I purchased the mattress from was okay, called back later in the day could not have been a bigger ass. The delivery people were 2 hours late and real jerks. Why did I give them money? Never again, If you have a problem they charge a $ 70 pickup fee and 15% restock fee. WOW!
I will never buy anything at Macys. Not worth one star.
Very very very bad customer service.

If you need furniture where do you go? Well being 26 and not having a job I usually find myself at IKEA… not today! What a pleasant surprise… Macy’s was having a 4^th of July sale and we were in desperate need of a mattress since we just moved to Alpharetta.
Entered Macy’s pretty close to closing time and were instantly greeted by 4 people… yeah, not a lot of customers in this store… We walked alongside one of the knowledgeable sales guys and he showed us where the sale mattress’s were. Of course the cheapest ones sucked, but we were able to find one we liked.
We wanted to shop around a bit more before buying it, so we left. After going to 3 other mattress places we decided to go back to Macy’s and get the first mattress.
Well our original sales guy had the day off so we had some other guy who seemed a lot less knowledgeable (and I think was cross-​eyed?). Good thing we knew what we wanted! After about an hour spent of applying for a Macy’s card (to save 15%!), filling out the paperwork, arranging the delivery time, we were out! We had to wait about 5 days for our mattress to be delivered (for $ 75 charge), but once it was the service was quick. They set it up for us and everything was great.
I would probably go back to Macy’s furniture once I have more money… everything is made out of real wood and not that weird wood at IKEA, but for now, I will probably still use C’sL and Ikea for my furnishing needs… I am glad we have the Macy’s mattress though!