Walmart Supercenter

This store is a joke! Store manager Marvin is a complete idiot. Placed an order online for store pickup; received an email stating that my order was ready. I went to the store, guy finds my order in the system, disappears to the back and returns with only part of my order. This is where I lost an hour of my life in the hellhole that is Walmart. They could not find the item, could not agree to simply substitute it with an item from the sales floor, could not figure out much I had paid for the order or how to refund me my full amount. Seriously an hour after I entered the store, I left with no merchandise and only a partial refund. Cherry on top– not even so much as an apology from Marvin. In fact, I was asked by him to check the price of the item on Walmart’s website with my phone– umm, no! I’m not on your payroll! Then told me that I would be responsible for watching my bank account to find out how much I paid and then call the store so that I could be refunded for the merchandise that I never received. I thought ordering an item online to be picked up in store would save me the misery of having to deal with their incompetent staff– WRONG! Now I remember why I shop at Target…

It took the store associates over twenty minutes to find someone who could unlock the electronics case so I could make a purchase. They ended up not even having the item I wanted. I will never shop here again.

This is one of the most unorganized, disjointed and frustrating Walmart’s to go to.
The self serve checkouts have been for the most part unusable for the last 12 months. I asked management about six months ago and the said new ones were on the way.
C. Douglas Mcmillon and team should be ashamed to manage such a poor checkout process from the front end to the photo department to the garden shop. Probably my favorite story was ordering christmas cards last season and getting a phone call in late January that they were ready for pickup. Almost two months later.
I would do my best to avoid this location. Poor running location for at least last three years.
Walmart senior leadership either have a decent product or just shut it down.

Bad customer service. I called about getting getting new tires and wanted to see if they had my size. I was on hold for 15 mins and didn’t even get an answer. Some lady just kept saying to come in tomorrow. This was the third walmart that didn’t have my tire size, only had one tire, or was run my incompetent employees.

This review is specifically about the VISION CENTER…
I’ve gone to the Walmart Vision Center for a few years now, since Costco (which was obviously better) no longer accepts my insurance. I made an appointment for routine contact fitting/​prescription renewal this past Saturday. It qualifies as the WORST customer service experience of my life. (Insert crying emoji if I could.)
The actual appointment with Dr. Barrows was fast. He is helpful and professional. However, when the appointment was over, they only had one member of the support staff working to check people out. While I was waiting, several other customers came to pick up glasses and were told to return later, when the only tech who could dispense glasses returned from lunch. When one of the tech’s returned and tried to check me out, she explained she could not give my contacts to me for another 20 minutes (I had been there for an hour at this point, including the appointment). I told her I would do some shopping and return. 30 – 45 minutes later when I returned, I came back to a huge line. Some of the same customers were there when I left! Luckily the tech saw me and rang my order; I was able to get the contacts since the appropriate personnel returned to dispense them. They gave me two pair of contacts for having to wait so long. Although that was a kind gesture, the whole process was exhausting, depressing, and gave me little hope for Walmart’s future. Only another reminder as to why I NEVER shop there. #TargetForever Most importantly, these REALLY felt like precious lost minutes of my life I will never get back.

Its a good store. The manager really ensure that the departments are well organized and clean.

A SLOW DECLINE!
At one point, this was my grocery store because I loved the idea of one stop shopping and I also loved the location of this store and the ability to easily access other stores in the area. My biggest problem with this store is that it is just so poorly staffed, even at high traffic times and weekends. When I would go into the store during off hours, they would only have self-​check and I would have to request to have a register open because of the quantity of items needing to be checked.
The final straw was just getting frustrated with the inadequate staff, the sudden increase in prices and the poor produce and meat selections. I stopped buying meat here after having to return a bad turkey the day after Thanksgiving several years ago.
This store is best suited for purchasing personal care and non-​food items. They still have a great selection and great prices on common household items, car supplies, and a host of other items. There are just better options, (Kroger, Aldi’s, farmer markets), for purchasing perishables.

«If your reviews are sounding like essays, start a blog. I can’t read your life story on my phone before ordering from the menu.»
[Time & Date of visit]: 5÷10÷2015 — 2pm-​ish
This review /​rant is strictly based on the lack of service at the Customer Service center. Granted there wasn’t any bit of a wait due to possibly everyone buying last minute Mother’s day gifts.
Before standing in line for my turn to exchange an unopened jug of motor oil, I went ahead to to the Automotive section to grab the 3M headlight restore kit. The walmart app, shows that online AND in store the price was $ 13.44 via the pic I’ll attached. As with other walmart store locations I’ve been to, there wasn’t a problem for them to price match usually for the price that’s online and if the store price differ, if there wasn’t a line waiting. Luckily, the item had the same price. Well, the cashier that day might not have gotten the flowers she wanted for Mother’s day or something and decided to take it out on us instead.
I asked her politely, that the price isn’t correct when she scanned the headlight restore kit from what I saw on the customer facing register screen, as it was pulling as $ 15 something and on the app it’s showing it as $ 13.44 for the store. She didn’t even bother to even look at the OFFICIAL WALMART APP that I held up to her. With a rolling neck motion, she then stated, «The prices are different from online and the store.»
«I understand there are usually different prices online and the store, but this time they are the same price» I replied.
With a even more stern look on her face and tone, she replied back with the same sentence, «The prices are different from online and the store.» Add second neck roll.
So now it seems, she doesn’t really want to help me out. Ok, so I adjust my phone to full brightness, and show the listing for the item on my phone, that once again the online price and store are the exact same thing.
Without missing a beat, and now adding the effect of one hand on her hip and tapping her fabulously hood extended fake nails that you wonder how she even types or uses her smartphone, on the register via multiple finger rolls. She retorts, «THE ONLINE PRICE AND THE STORE IS DIFFERENT…»
Wow, you know what. I’m not going to waste any more brain cells trying to get her to understand that her system for the pricing is off, just for $ 2. So with a smile on my face to hold back from just asking for the manager, I once again politely stated, «Ok, I understand. Thanks».
Summary:
Don’t expect customer service at the customer service center for this Walmart location. Or at least, ask the cashier if she got anything for Mother’s day. If she replied back stating nothing, get out of line with any excuse, and then try to come back to another cashier if possible if you actually have the time. Also, stick to self check out.
I think from now on, I’ll just have an item sent from site to store at the Neighborhood Walmart down on Haynes Bridge, and just exchange /​return my items there instead. The cashiers there are actually wiling to help.

I came to this side of town for an errand and thought I would stop in the vision center to grab my contacts, which I have done effortlessly in many occasions at other locations.
I walked in, I wasn’t greeted. I walked to the desk where the lady was standing, I asked if I could get some contacts. Without looking up, she gestured to the other guy. So I asked him and told him I had my prescription on my phone. Apparently, I came to the only walmart vision center that doesn’t accept emails because they don’t have one like the others do. After he told me that, he literally looked at his monitor and did nothing else. So I excused myself to the photo center to get a print of my prescription.
I returned to the vision center to the same guy and he looked annoyed that I found a way to make him actually do his job. So he helped me with absolutely no personality. I inquired about a few things and he answered unsure while looking over at the doctor. Knowing that they could probably give me the real answers, he just didn’t want to get up and ask. So he told me that they didn’t have the contacts in stock and that they were more expensive than they even are at my boutique optometrist. He probably selected the astigmatism ones. But even if I asked, I’m sure he probably wouldn’t have understood. To add, the lady that didn’t even look up at me earlier was walking out of the door when I walked back in the second time. So I guess since she had 10 minutes left in her shift, she decided that she couldn’t help me.
Hands down, the worst experience at a Walmart.

The pharmacy at this location is very slow and doesnt put the customers first… i was left waiting several times until the cashier felt like coming to serve me. I saw it happen to several people as i waitwd for my prescription

Same as any Walmart really — actually no I’ve been to worse. Great location if you have an errand day or are grabbing a bite after. Stocked well. As per usual employees are not experts or knowledgable on any product whatsoever but I don’t take that out on them. Got no problem with good working Americans. The only real negative I’d say is the meat at this particular branch isn’t good. Not a good place to buy your beef. Always discolored, old. Not that beautiful steak we all love. I worry it’s a lawsuit waiting to happen. Other than that keep up the good work and management: treat your employees nicely. Educate them. Excellent leadership makes all the difference

Vision Center-​the Dr is great, knowledgable and kind… the staff is nice enough but they all seem like they’re in a haze. No one knows what is going on, they all seem really confused. It’s so odd. An spot for a check up took 2 hrs and there was no wait. They just seem so out of it?

Horrible! Just watched a fight in Customer Service and that was the staff with a customer.

If no stars were an option that’s what they deserve but out of pity and the fact that was clean and well stocked. 18 people in one line. Then the manager comes over to help but doesn’t open another lane or call back up cashiers for almost 20 minutes

Waited for 30 mins in the store pickup section. Staff is not bothered about the customers. This places needs a lot of change — maybe all Walmart stores need that.
Taking my business to Costco and Target instead of wasting time here.

I never have luck at Walmart– the lines are too long, the employees at the entrance treat me like I’m a criminal, and their inventory is lacking. I go there for common items and they are almost always out of stock! What a waste of time.

I have never been impressed with the customer service here, but my last visit finally made it review worthy. It was my one of my Mini Unilocalers birthday and i visited the bakery for a last minute cookie cake. Two employees were having a great conversation, but after a few, maybe several, minutes of being ignored I was rude and interrupted them with a request to have the cookie personalized.
Here is the conversation.
Me: «Excuse me, can i please have this personalized for my son’s birthday?»
Employee standing behind bakery counter: «I don’t think anyone here can do that.»
Me: «Can you please check?»
Employee: (without moving a muscle): «No, no one can»
Me: Thanks for all your help
Needless to say I went across the street and bought the cookie cake at Kroger where someone actually cared.
I am amazed at how this Walmart has managed to attract the worst employees possible in Alpharetta.

This is one of the cleanest and brightest Wal-​Marts I have ever been to. My one gripe is that it isn’t open ²⁴⁄₇. Other than that, the parking lot is clean and well lit, very safe area, and always well stocked produce, grocery, and general goods.

Same as every single Walmart. This place has the cheapest wine prices, so that is a plus. BUT the lines are terrrrrible!!! Do not go here if you are in a rush because you are guaranteed to wait at least 15 minutes no matter what time it is.

This location is laid-​out unlike any Wal-​Mart that I’ve been inside. I wish they’d all follow that same layout!
I like that even during the Christmas rush there wasn’t much of a wait in line and there were many check out lanes open!