U.S. Bank

«Brooke» the manager here today sounds like a 16 year old with a bad attitude. She was so unprofessional she even hung up the phone and refused to answer it again for several tries. Instead of doing her job and helping me get to the bottom of an issue she got all snotty and indignant. Like a child. Once onus an issue with the lakeside branch and called to ask for assistance and a young man at the alpine branch informed me he would call and straighten it out. He called me back and said it was fine and when I spoke to the other branch they informed me that no such call had ever been placed, not that the lakeside branch is any more reliable as they deposited my husbands entire paycheck into the wrong account a few months back. Time for a new bank preferably one that trains people on their paperwork and hires people who understand the concept of professional courtesy. A big fuck you to this Brooke the manager can’t imagine a more silly immature rude person being put in charge of people’s money! Hanging up the telephone and refusing answer it again, this isn’t your daddy’s house.

Great customer service.

We recently moved here from Minneapolis and we banked with US Bank (Msp is headquarters) and always received excellent customer service. Well, welcome to Alpine (not)! The branch manager is one of the rudest people we have ever met. We will transferring all of our funds to another bank. Also, they don’t open until 10:00!