U-Haul Moving & Storage of Altadena

Chris Flores, Jeff Flores and Brian at U-​haul in Altadena provided my family with exceptional customer service going above and beyond. My parents went in needing moving supplies and left feeling so impressed by these gentlemen. Not only did they help my parents find all the items they needed in the store they even helped them find an item U-​Haul didn’t sell (handtruck tires) and printed them out mapquest directions. Just an amazing experience! Great store and employees! Thank you! Thank you! Thank you!

I too had the worst experince ever from this particular location. Let just say I can’t believe it! I’m glad I always get full insurance and was covered because you never know when it’s your word against theirs. Word to the Wise always thoroughly walk and observe the truck your renting with the employee top to bottom side to side (everywhere) before you drive it off the lot better yet before you sign the papers!

I like this location, this is the only U-​Haul I’ve been to with nice people working at it (comparing to Pasadena, La Puente, El Monte, Baldwin Park and Azusa).
Propane and boxes is what I’ve bought here but while waiting for service I’ve seen the staff be kind and attentive to everyone (they let me know it would be a few minutes before they could help me with the propane tanks).

It’s funny when companies post fake reviews to make it seem like their business is legit. This is one of those companies. Don’t rent from here… Terrible service, shiesty sales… Just bad all around.

Love this location. These people like their work, minimize waiting, answer question patiently and have well maintained equipment.
I rent at U-​Haul for local only. They have low daily rates, but their per mile rate on trucks is pricey. For local work, the price is right.
This is the best location I have used for any rental. The other U-​Haul place in town is not friendly. They follow the computer and treat an over the counter transaction like you are dealing with a call center. Here the wait is minimal and they respect your time. They are not aggressively up selling you stuff you don’t need.
The yard is huge and well organized. This is a huge plus when renting and returning trailers. Unlike other locations I am not accosted by day laborers as I am driving in or out. (Raymond St location is the WORST. At times getting in and out is dangerous.)
The help, men and women, are a team. They all do everything.
I have been there twice in a few days, and although they had different employees, the standard of service was the same.

I rented a truck here to move to a new place. It was pretty easy dealing with the customer reps. I was in and out in a fairly short time.

I’ve never rented a truck here but have gotten propane fills many times. They are fast and now have pay at the pump so I don’t have to spend time going inside and waiting in line. Great impovement.

If you need a pick-​up truck or van of any size, U-​Haul is still the best place. One warning though … make sure you always fill up yourself … their refueling policy is very expensive and the gauge reading is extremely unreliable … I think this is where they make their money!

would give no stars if i could. worst experience ever!

This is more funny than it was ridiculous… we had rented a truck on Friday, due back the following Tuesday. We returned the truck on Sunday, 2 days early and with more gas in it than we had left with. When all was said and done, we owed UHaul for 2 whole extra miles, which cost $ 0.87…like I said, it was funny that they actually charged us a who 87 cents — even offered to put it on our debit card. So, my husband paid the 87 cents, in small coins, of course. Not a great way to do business UHaul — our friends, and now many more can get a chuckle over how ridiculous that is… we are still laughing.

This is a great UHaul location. They have a well stocked yard and also sell propane. Above all, though, is the friendly and courteous staff. If you are in a hurry, they get your equipment FAST. If you’re not in a hurry, they are fun people to shoot the sh*t with.
I needed a trailer once and when I tried to use it and discovered that it wasn’t going to meet my needs, they took it back and only asked for $ 20.
Another time I needed a small truck for a fridge, washer and dryer. They helped me avoid the mistake of renting a truck without a ramp as well as being a few inches too short for a fridge to stand up in.
Another major plus side is that you don’t have day laborers attacking you for work at this location.
AS FOR THE ONE NEGATIVE REVIEW — as wild chance would have it, I was there to buy propane just as these people were leaving. The commotion was such that an employee was about to call the cops. I asked what just happened, and he described the scenario just as it’s written in the review about the extra pumped gas.
It’s clear when you rent that you don’t get credit for extra gas. That’s why when you pump to the previous level, you gotta watch the needle like a hawk, you don’t just «fill ‘er up.» The verbal abuse was uncalled for, they made a mistake and were taking it out on the employees.

I have rented from this location on several other occasions. However, this past visit far exceeded my expectations.
I did my reservation on line and picked up the truck and equip the next morning at 7:00 AM.
They were waiting for me.
When I returned late in the day — they were waiting — did an express check out. (less than 5 minutes) and my bill was processed /​closed out immediately.
Very efficient!
Thanks!

Tricky. My husband rented the $ 20 uhaul for one night and drove a total of 8 miles with it. When he got it, the needle on the gas tank was at «Full,» HOWEVER, when he filled it back up the needle went way beyond the «full» mark. When he dropped off the truck the workers said that they do not refund for gasoline– when they obviously did not fill it completely up as they are supposed to do.
The gas cost my husband $ 30– more than the price of the uhaul.
He is now trying to siphon it out himself. Check the needle first and make sure you don’t fill over the full marking.

This center is above and beyond my expectations. The store is clean and well organized. And the service is EXCELLENT! I have gone in several times to purchase moving supplies and the staff is helpful, personal and happy to assist. They offered and loaded boxes into the car without me asking.
I would highly recommend this U-​Haul of Altadena. Thanks for making my move a more pleasant experience.