Appliance Direct

Drove all the way from Waterford Lakes since I wanted to go to a real warehouse instead of the tiny «boutique» store they have in Waterford. Had no idea they closed the Altamonte warehouse in favor of a «boutique» store. Complete waste of time and gas. Only had a few models to look at, including those horrible Amana appliances. They must be moving to an online-​only business model since these tiny stores are useless.

We recently purchased a Maytag washer & dryer set at the Altamonte Springs location with Jason Langevin helping us. The experience in the store was wonderful; Jason was very friendly & knowledgeable and willing to make a deal with us… sadly the 3^rd party delivery company they use is AWFUL & ruined the entire experience. We filled out a form for the delivery company at the time we purchased the W/​D set and were told it would be $ 60 & we even told them that the laundry room was on the SECOND floor of our new house… the delivery company called first thing Saturday morning at 8am saying he would be there between 4−5pm (they finally showed up closer to 7pm). When they pulled into our drive way we were not happy that our brand new $ 1600 set was sitting in the back of a small pickup truck but sadly that’s just the beginning, they then proceeded to tell us that it was $ 80 instead of $ 60 because they had to carry them upstairs (before they even walked in our door!!!). Once they got them upstairs they came down to tell us that they wouldn’t be able to hook either up 1. the washer hoses were «old» but we could purchase new ones from them for an additional charge 2. the dryer vent was in the wall so for insurance purposes they couldn’t touch it. Being 8 months pregnant you would think they would be a little nicer & more accommodating but instead they got paid $ 80 to do nothing & argue with me at 7pm. Appliance Direct needs to fire this delivery company & hire someone else STAT.

Perhaps the worst shopping experience ever. Delivery was delayed weeks and they never felt the need to call and let us know why. The delivery guy demanded cash instead if taking a card (as promised by sales). The freezer full of food (ie: a $ 100 gift card to Publix) was apparently a scam. Never got it. Worst of all, their prices aren’t that good! Next time, I’ll buy at Best Buy or Southeast Appliance. AVOID AT ALL COSTS.

I was a little disappointed, after hearing about the great way this company does things, mostly from their own advertising, all of these years now that I own a house I was excited to step in and check the place out. I got the stove I needed, and they worked on the price with me. During the transaction I was assured I could pay for delivery with a credit card and assured I would not need additional things to mount my purchase… both were wrong, and as the delivery people told me probably told to me just to make the sale happen. The delivery was also promised first thing, so as I could make it to work, only to have them call and tell me they would be there 2 hours after I went to work. Luckily my work is flexible.
You won’t pay a lot, but thats for a good reason.