Atlantis Eyecare

I took my grandaughter in yesterday to see dr banuelos. She is fantastic! From start to end the girls at the front were great with my babygirl, she was a little scared but was ok by the time they called her in. Lily the assistant made her feel confortable in the exam room. Once dr banuelos came in she was ready for her. Thanks Atlantis you are great. If you need any exam this is the place!

Been here multiple times in the past few months. Each time, I leave feeling as though the front desk could’ve been a bit more professional.
Actually, I think the whole office could use a bit more professionalism. My grandma is very hard of hearing, so getting through her appointments CAN be challenging. We’ve had techs with tremendous patience & excellent bedside manners. Aaaaand we’ve had techs who should really rethink their career choice.
Dr. Tran is great. She takes her time with you, and she’s very informative. Very willing to address any concerns you have. On the other hand, we have a certain Dr. (who you may see for consults), and he’s literally in & out within a minute. Luckily, I get it. It’s all about time management. A lot of the time, patients don’t see it that way.
So, yeah. Professionalism. Be personable. Smile once in awhile =)

Great facility, Nice Doctors, but you must see Connie. She is just fantastic. She’s a knowledgeable and very friendly.

My hubby came here with his prescription, ordered his glasses, and was called to pick ‘em up within a week. The ladies here (I didn’t see any guys when I was there) offered efficient and friendly service. We honestly randomly picked this location from a list of places we found on Unilocal,and it turned out to be a good spot. Hubby got a pair of nice Ray Ban glasses for about $ 130 with our insurance coverage. Sweet! We’ll be coming back when needed — although I’m hoping we won’t need to come back too soon, if hubby can hang onto these for a while!

I was referred to Atlantis for IOL. Post surgery, I developed a condition known as Iritis. I was told by Dr. Logan, who performed the surgery, that I was not to worry, they were going to take care of me. He informed me that they would resolve the Iritis. After prolonged usage of steroid eyedrops (which is contraindicated by the manufacturer and FDA), he told me I would «just have to live with it». Requested my insurer send me for a second opinion from an Independent Ophthalmologist. Unfortunately, my insurer insisted that I see another doctor, Salehi-​Had, at yet another Atlantis facility. After his examination, I was told I would «just have to live with it». Being that I had the same surgery on the left eye a year prior and developed Iritis, that doctor was able to resolve my Iritis condition after two months of steroid drops with a Kenalog injection. Dr. Logan and Dr. Had refused my request. It is my belief that drawing out the treatment process puts more insurance money in the pockets of Atlantis. They don’t give a damn about their patients. After all, Dr. Logan was always in such a hurry, how could he resolve your eye issues. You only get to see him for about 5 to 7 minutes! This place is delivering sub-​standard care to mostly elderly patients who are, for the most part, afraid to stand up to doctors when they know their care is not going well. Getting an «Independent» second opinion from a doctor in the same Atlantis network is clearly a «conflict of interest». I wouldn’t send my worst enemy to this place for any eye problems. Stay Away!

I had been looking around for a new eye clinic due to change of address. I called about 4 different locations for information everyone was rude and I had no complete answers to my question and hold for a long time. But not until I called Atlantis Eye care! The young lady who picked up the phone which was Vanessa was extremely nice and very knowledgeable of all my concerns and questions !! She has no idea how she turned my frown upside down. From having a frustrated horrible day searching for eye care. To making me laugh and feel at ease. We don’t have nice and knowledgeable people like Vanessa anymore. Thank you Vanessa for helping me find a great location and making my day! Make sure next time you call or go in to Atlantis eye care ask for Vanessa to answer all your questions.

I went to my appointment at the Huntington Beach office and it was WAAAYY better. It’s kinda crappy in the sense that it’s not as appealing or luxury but the service was great. However, I did have some road blocks, just because I was at the HB office, didn’t mean that the Anaheim receptionist couldn’t screw me over. Get this, she messed up AGAIN! ARE YOU KIDDING ME? Recap, at the end of my visit at the Anaheim office, I asked the receptionist to reschedule for an EYE EXAM (glasses and contacts) at the HB office, and to confirm with her, I told her I wanted it for glasses and contacts and she said it’s the same thing. So back to the HB office, the staff all thought I came in for an eye glass exam because that’s what the Anaheim receptionist rescheduled me for. SERIOUSLY?! SO ANNOYING! But thank goodness the staff was accommodating and made sure I would leave happy, and so I did. But, I’m still pissed at the receptionist at Anaheim; I can’t believe that she had screw ups after screw ups. I WILL NEVER RETURN TO THE ANAHEIM OFFICE AND YOU SHOULDN’T GO THERE EITHER! If you’re going to an Atlantis office, make sure to to the Huntington Beach one.

I was referred to Atlantis by a close family friend after issues with another optometrist after years of business, After calling to Atlantis for an appointment with receptionist and driving 30 minutes I met with Ryan at the office he was more than helpful, informative & made to feel comfortable all question answered lens, frames etc. and glasses ordered and arrived as promised. I will definitely be back & highly recommend regardless of distance

2 weeks ago I spent 15mins on hold to make an appointment, the receptionist kept coming on the phone and off the phone, kept apologizing, etc. I let it go
2 days ago I went in for my appointment which was at 2PM about 5 mins before hand, I was barely greeted, signed in my name sat down. I waited 20 mins before I was called in by a tech, after about 20 minutes I was told the doc would be in to see me in a few minutes, 15 minutes later the doc walks in, mind you it is way past 3PM at this point. She apologizes for being late, and after seeing that she was doing a good job, I let it go
Yesterday at 4PM I get a call that my contacts are ready for pickup, unfortunately they closed at 5, so I thought okay I will go get them tomorrow at lunch
Today I walk into the office at 12:45PM, and I let the receptionist know that I was there to pickup my contacts. She informs me that she cannot help me and that I would need to come back later, to my utter amazement, come back later? So I ask why? And she says only tech’s are allowed to hand out glasses and contacts. So I ask where are all of your techs? They are out to lunch… Okay, when will they be back? After 1:45PM. At this point I was so annoyed I walked out of the place.
Let me get this straight you are running a business, most people who work during the day run their errands at lunch time, so basically someone who is picking up new glasses or contacts cannot come into your office at lunch time because all of your techs go to lunch at the same time? This is just dumb. Why do you not let customers know this when you call to tell them their prescriptions are ready?
In this day and age time is money, I gave you 2 chances to get your act together and am finally done. This is probably the last time I will come to Atlantis because it is not professionally run.

I am from NY on vacation in Anaheim. I had an eye issue and thought it was a torn retina. I called for an appointment but. Didn’t know if my insurance would work here. The office manager from the Anaheim office looked into it for me and called back and confirmed that it would be my regular copay and then put me in to be seen. I had spent a few hours on the phone with other offices that were not helpful and came back with other quotes that were wrong. The staff seemed very friendly and helpful.
The next day I had to see a retinal specialist in their Huntington Beach office. They got me in for an emergency visit even though I was from out of town. Again they checked my insurance coverage for me and they were very helpful and friendly. I saw Dr. Had he did part of his training at Harvard and he was very thorough and pleasant and friendly and explained things to me. All in all, it was a great experience and everyone was very friendly, helpful and competent. They didn’t have to be especially since I live 3000 miles away and will never be back! Thanks to all of them!

Been to many eye care offices, this was by far my best experience ever.
From the cheerful receptionist, to the technician, the doctor and the young lady that helped with ordering our glasses it was truly a pleasure.
I highly recommend Atlantis Eyecare!

I’ve been going to Atlantis Eyecare for years and I have been extremely satisfied with the care of the doctors and the staff and I would recommend this place to all. Every time, I walk into the office I’m always greeted with a smile from the front desk, the nurse, and the doctor. It’s so nice and comforting to know everybody is happy and likes what they do. The doctors have always given me all the information I need, and the optician is always very informative when choosing glasses. They are also generous with samples which I appreciate.

The most awesome eye care professionals this side of the Mississippi! Where I saw darkness… now I see brightness. Thank you Atlantic Eyecare for showing me the light.

Have to say this is my favorite Atlantis Eyecare location so far. I have had the chance to visit quite a few as my grandmother is one of their patients and has been seen and treated for her cataracts. My family and I are very pleased with the results. She has IDDM type 1 and she was almost blind. Now she can see ²⁰⁄₂₀ and no longer has the need to wear eyeglasses.
Dr. Logan, Baneulos, Collins, Teshima and Tran are awesome in my book! Also… The counter-​help at this location are all very helpful. Yosmite the girl that checks people in. Temar the office manager is also polite and as well as Jinny the lady that checked us out.
Thumbs up & Props to y’all…

I am so disappointed with their customer service! I called today to set up an appointment for my mom and they kepp putting me on hold. the longest time i waited wass for 10mins so i decided to hung up and re-​dialed again. They did put me on hold for 5x and all the receptionists are not so helpful at all. i finally lose it and started yelling at them because they are so unprofessional.
I am thinking of changing my mom’s eye doctor because of this horrible experience! i would not recomment this clinic to anybody.

Here is an update to my review that I wrote this morning.
After my initial review, I was contacted by Luis from Atlantis Eyecare right away through Unilocal message. He offered to assist and see if he can set up an appointment for me to go in today.
About 30min later, I get a phone call from Atlantis Eyecare in Anaheim location to set up an appointment. I was able to go in for the 10:15 appointment. Luis was kind enough to warn me that it may take awhile for them to get to me due to full appointment today, so bring a magazine or something I can entertain myself while I wait.
I got there little past 10, and they called me in about 15min later. The whole experience after that was very pleasant. Knowledgeable technician and doctor.
Thank you Luis for making my experience at Atlantis Eyecare pleasant!
If you are trying to make an appointment due to pain or anything urgent and if the receptionist tells you that earliest appointment they have available is more than month away, talk to the technician or doctor to get their consultation on the phone. They can determine whether you should be seen right away or not.
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Since 4 days ago, I’ve had pain in the back of my eye that’s been bugging me a lot. Initially I thought it was sinus infection so I went to see a doctor at the clinic I go to. They said it wasn’t sinus infection, told me to go see Ophthalmologist. So I was referred to Atlantis Eyecare by the doctor. This was last night.
I called Atlantis Eyecare today to make an appointment and the earliest appointment available was in January. Are you serious? I understand it’s not super emergency, but typically when you call in to make an appointment for something that is not a preventive care, aren’t they suppose to accommodate availability a lot sooner?
I would go to another Ophthalmologist if I can, but I don’t have choice since I’m on HMO. Sigh.