Cold Stone Creamery

Angie was super quick nice and I really enjoyed the way my ice cream and my bfs turned out thanks Angie !

Have you changed your hours? Here at 10:15pm and this location is closed. Company website and Unilocal both show you close at 11pm on Monday.

We treated ourselves to this cold stone 4 times during our stay at Disneyland! Every time the staff was patient, fun, entertaining and helpful! We had a great time even while waiting! Every time we visit Disneyland we go back because of the great service! Thank you cold stone for the experience! my whole family loves this location!

Came in with a friend for some ice cream when it was pretty dead; around 5pm. It just us and another customer that cut in front of us (which isn’t their fault). In the 5 minutes we spent there before we left we saw 3 employees. None greeted us, and while one was working with the customer who cut in front of us (again, not their fault) rather slowly, they all at one point walked out and looked at us. We didn’t even want to sample anything. We knew what we wanted. But after about 5 minutes of being ignored we just left. :/

Came here on Friday night with my cousin to get dessert. The employees are totally friendly and nice. The location is next to Disney Land. Eating ice cream and watching firework, you can’t go wrong with that.

Love coming to this specific location for having our late night ice-​cream cravings taken care of !! Located near Disneyland always keep it lively and the employees here are also very friendly and takes care of you well.

They are bery noce, environment is very exciting and live. The ice cream was well prepared and awesome! I was just a little bit worried about the parking space…

Always great. The staff at this location really get into the songs after getting a tip. Hint hint…

My boyfriend and I love ice cream and we come here somewhat regularly. Enough to have 6 holes punched out of our punch card. Every time we come it’s always a great experience with lots of great customer service. The team is talkative and that’s what I like since I work in that type of industry myself.
But. My recent experience was OK. Not sure if they hired new people who aren’t trained as well or something. They were having trouble with cards and were only accepting cash and it was clear by the signs they placed all over. When I told the girl it was fine she didn’t say a word after. She was not very helpful with the menu and when I asked if I could change the ice cream on the signature options she said yes and didn’t give me a chance to pick before she took the ice cream to make. I’ve had a lot of great experiences here! But hopefully that didn’t end.
They have two 15min parking spots available when you pull into the hotel they’re attached to. They also have nice outdoor seating.

I’m giving this Cold Stone a single star because according to Unilocal they are open until 12:00 am on Sunday. My family wanted their ice cream and we decided to rush out of Disney to get so ice cream but to our dismay they have been closed since 11:00 pm. You guys need to update your information on Unilocal because it was a real disappointment.

Hours are incorrect. Went there a couple of weeks ago based on the hours on Unilocal.Hours are set as midnight, but they close at 11:00. I did call and the location was annoyed by me stating the fact of that they closed earlier than what it said on Unilocal

They genuinely didn’t care. I ordered a churro caramel crave… or whatever it was… and the girl that took the order said «it will take 6 minutes.» and I responded with «okay» and she walked away without giving us any direction or explanation. Then came back from the back room and told us to go to the register to pay…(which I still wasn’t clear what size… or even what item… we were paying for) then she went off to do whatever. The cashier rung us up. Then she went to make a shake that someone else was already making, and then told the cashier he had a churro to make, and he seemed confused (even though he JUST rung us up) so he turned around and topped off our item… and almost added breve to it (which they all laughed about) and then he filled the whole «gotta love it» size with whip cream. If I wanted whip cream… I would of ordered a cup of whip cream. I would of been better off going to the grocery store for a bucket of ice cream for the same price (WAY over priced) and to top it off the churros were stale. Thank you… for nothing.

Just got an ice cream here with my girlfriend, kind of a long line but can’t expect anything else with it being right next to Disney land. Girl with the guages was very nice and helpful. Appreciated her service

— Locale Destination —
It’s on Harbor Blvd and W Disney way in Anaheim.
It’s right across from the bus parking area for Disneyland.
The place is very narrow and wide. You grab the ice scooping girl’s attention and order. I don’t know whether if they had a bathroom or not. Small seating area outside of cash register area (at the end of the shop).
Menu: Very overwhelming — too many choices, too many options. Unless your friends know what it is, very confusing.
These were what I saw, but maybe more…:
1) You can make your own scoop (s) from the ice cream display.
2) They have lots of «Signature creations» (they set the ice cream & toppings for you). You pick the combo name and size.
3) Hot menu — ice cream with churos etc.
4) Cookie ice cream sandwich — $ 3.50 each
5) Drinks etc.
Size: Small size is very small like the one at «Bi-​Rite» in SF or kid’s size at «Baskin Robin’s». Whopping $ 6 for the small, $ 6.50 for medium etc.
Service: Very friendly. They’ll sing a song for you when you give them tips. I’m glad I don’t need to work there…
— Gluttony Expedition —
Strawberry Banana Rendezvous: Mmm… The picture on the menu looked good, but its ice cream was very melting. I think the flavor combinations were good. Good flavors with nice chunks of graham crackers, white chocolate chips were too much for me. But the amount and quality you get for $ 6 small size is a little bit overpriced.
— Conqueror’s Deduction —
I think it’s an interesting concept, but the half melting ice cream from the beginning isn’t for me. $ 6 for the amount and quality isn’t so justifiable to me.
Interesting, but meh.

Staff has no sense of customer service.
Here’s my story why I feel this way.
Since it’s by Disneyland I’m totally fine with the big line. So the girl starts taking my friends orders and shortly after gives them their ice cream then she got to me, she asked me what I wanted. I said «love it size of strawberry and banana» she asks if I want anything else and I said «no that’s it» she scoops the ice cream and walks away as I get a phone call. We get to the end of the counter and we start paying she then hands me some ice cream. It’s the wrong size and it’s not my order. I ask her «what is this» and she looks at me blankly, I ask again and she says «what do you mean» a third time I ask. She finally gets it. She says it’s a like is Strawberry Rendezvous. I replay «that’s not even close to what I ordered» she looks at me dumbly and says «do you want me to remake it?» Befuddled I look at her, look at my friends, then back at her. I then say «of course I want you to remake it». She says «ok I’ll remake it right after I take care of these people». At this point I’ve gone from understanding to annoyed to pissed that now I’m going to be penalized and then most likely not going to get my ice cream until after my friends are finished with there’s as they were nearly half way done already. I then said «fuck it I’ll just take the ice cream, can I at least get a discount?» She said «sorry I can’t discount perfectly good ice cream» Ok this is where I raised my voice. I said «just five seconds ago you were going to throw away this ice cream and make me a new one, so some how if I don’t want it, the ice cream had no value but if I take the order that I didn’t want in the first place I have to pay full price. Yea that’s not right.» She replied «sorry» took my money and walked away.
At my show if something like this happens we always make the customer happy with us because it’s the right thing to do. Own up to your mistake and never tell the customer you’re serving that you’re gonna server someone else then come back to them right after you mess up their order.

Their Ice cream is delicious and fun. They always have new flavors and awesome peeps. Look for the guy «Ray*» he’s the best server and the best singer when he gets tipped!

Wanted some dessert and was exhausted from disneyland. The ice cream was delicious and the service was great. It felt like they really wanted to make my day better.

Crappy service, crappy shakes! If I wanted chocolate milk, that would be one thing… but I ordered shakes. It was horrible. I asked if it was supposed to taste and look the way it did. She proceeds to tell me that the shakes were made THIS MORNING??? I ask myself… WTF??? This morning? I ordered «today’s special» Again… WTF??? THEN she says I can make you a fresh one, but I’ll have to charge you full price. Fresh??? When I order a shake, I expect it to be made right then and there. Don’t you??? HORRIBLE!!!

Love Cold Stones in general but this one is the exception. This is not somewhere a local would go. It’s definitely for the tourist that’s staying in the immediate area. Parking is awful. You park in a motel parking lot which is typically full. If you have a coupon, you have to take it into the hotel lobby to get your discount???
All said, the staff is great and their product is awesome. It gets an A for the tourist but a D for the local.

Great Ice Cream but parking is not good at all, a bit confusing or doesn’t exist.
Parked at McDonalds and walked over. Tip the, and they have these great melodies that are connected to Disney, nice touch.