LensCrafters

Had a wonderful experience with this location. Came in to get an emergency pair of contact lenses and was helped right away and got the lenses in less than an hour.
Next day changed my mind needed to get glasses instead. They quickly worked with me to get me my glasses during my visit and they even went above and beyond and stayed a little longer to make sure my glasses were done correctly.
Customer service was great. Especially a huge thanks to Amanda and Luna. They were so sweet!

My husband went to Lens Crafters. He ended up getting glasses he can not use. He tried taking the glasses back to let them know that he can not see out of them and instead of being helped he was treated like he was dumb and told it had to do with the curvature of the lens. Instead of checking the prescription and servicing the customer, the guy just came with excuses. So now he is still wearing his old glasses with a brand new pair sitting in a box. The exam took less than 5 minutes. The whole experience sucked.

My experience with LensCrafters has been nothing but a pain. This is the 2^nd time I go to them within 6 months and I do see a pattern. Previously I brought my daughter for an eye exam and a pair of glasses. I also took my son to Sears optical for the same thing. Both kids have same prescription and both bought the same frame. LensCrafters charges extra for everything and they try to push their carbon lenses claiming that regular lenses will not fit in the frame. They use scare tactic saying the lens will protrude out of the frame and it will look bad. Sears was able to fit the regular lenses in the frame and I don’t notice any protrusions. LensCrafters charges extra for UV coating even if it’s part of the lenses.
Last week I personally went to them for an eye exam and sunglasses. I chose a Ray-​Ban frame and immediately the associated said that standard plastic lenses will protrude out. My prescription is very low (–1.25) so I asked why. The associate said because the frame size is big and I should get a carbon lens. I didn’t feel that was necessary and I was not convinces so I insisted on regular lenses. I reviewed the bill and noticed a charge for UV coating which is did not order. I inquired and the associates said it was standard charge they apply to all customers because they «can’t take out the UV coating». I informed her that I am getting tinted lenses and I don’t want to pay for something I did not order. She asked the manager by the name of SAR if they can sell the lens without UV. The manager came out from the back room and told me no they can’t because its «California law». So I asked him if he can point me to where the law say that lenses cannot be sold without UV and I can see on his face he started to get agitated. He said it’s the law and he can’t show me where it say that. So I asked him to write a note for me to say what he just told me which is that he can’t sell me the lens without UV coating so I can take that to the insurance for reimbursement. The manager started getting angry with me and he said he is not going to write anything. I asked him why can’t you write it if you know it’s true? He turned around the went back to his backroom slamming the door behind him. Me and the associate and other customers in the store were all shocked.
After walking through the door I notice all associated are helping other customers except for the manager who was visible in the backroom within 3 feet from me. I waited for someone to help me for about 10 minutes and I kept wondering why is this manager not even acknowledging my existence. I am standing 3 feet away from him and he is not with another customer. So finally one of the other associates became free and came to help me. When she brought my glasses I took one look at them and I put them back. The lens color was BROWN. The glasses I chose had GREEN lenses. How did the green turn to brown? The associate asked Sar what happened and came back to tell me that brown was the only color they had. So now I have to live with brown lenses just because LensCrafters didn’t have any other color or is it because Sar wanted to pay me back??? I don’t know and I don’t care. I was not going to pay for something I didn’t want so I left the glasses and I asked them to have another manager call me when they are free.
Next day a nice gentlemen named Eric called and explained that because the UV coating was part of a package they can’t pull It out. To me that was a great HONEST answer unlike the «California law» answer. The California law answer might have been correct also but the way it was delivered and the scare tactic used coupled with the door slamming and attitude didn’t show me LensCrafters care about their customers.
I also inquired with the person who called me about why I did not get original Ray-​Ban lenses like the eye glasses I chose? and he said its extra and that I told the associate I was not interested in the extra. If the associate had offered me the Ray-​Ban lenses I might have thought about it but instead they kept pushing their carbon lenses and trying to scare me by saying regular plastic lenses will not fit in the frame. Matter of fact, I was expecting to get my glasses exactly like the glasses I was shown for the price I paid. Maybe I am wrong with my assumption but I only buy glasses once every 5 years and I feel it’s the LensCrafters’ job to educate the customers since they are in the business of selling eye glasses. Maybe they need to focus more on the customer interest and less on the scare tactics.
Finally I asked for refund and I took my prescription to Sears optical. I put the 2 receipts side by side and I saved over $ 140 with sears ($ 15 saving on my copay). Same exact frame and exactly the lenses I wanted. Anyone from LensCrafters is welcome to contact me.

I am so blown away with the service here. I came in with broken glasses from an elderly patient in a local nursing home to see if they could fix the broken nose bridge and not only did they fix it for free, the incredibly kind employee Erik gave me a really nice hard and soft case for her. He went above and beyond to help. I also listened in and heard him interacting with 3 other customers and he was so genuine and helpful with them as well. Wish there were more Eriks in the world!

I flew in from out of town without one of my ® lens and I was able to be seen and given a trial pair all within half hour of arriving!
The ladies here were not only awesome but very accommodating since I don’t live in the area.
Definitely would come back if I did live in SoCal and would also recommend to anyone whose in the area.
Thank you again

Don’t know how many of you play sports however Lani is a baller. Think about it, bottom on the 9^th bases loaded, NBA tie game 1 second left. Do you get my drift. LANI is a team player. Some people got to go to work, well with LANI, she gets to go to work. Please understand the difference. I had an issue with my bread and butter (my eyes). LANI realized what was going on, picked up the ball /​bat and hit it it out the stadium. LANI MAKES THINGS HAPPEN AT LENNSE CRAFTERS. She is a keeper. Because of LANI I will not trust any other establishment with my precious delicate EYES. Thanks LANI!

Lol what a joke. The reviews are such two ends of spectrum either really good and really bad. There’s no middle ground. So it’s up to you if you wanna be treated rudely by bringing your business here. Year after year I thought the HIGH turnover of staff would’ve turned this place up but I guess not. The only reason we come here is because of the convenience. And that we hope we only have to experience these guys once or every other year but it’s the same shit here. I’m sorry but this is like a melting pot of rude customer service. The only Nice thing about this place are the doctors. You can tell the staff HATE their job and probably hate each other too. When you ask them a question they answer so defensively like they’re being accused of something. «Uhh I’m not trying to start a fight I’m just asking what my insurance covers?» Lol I’m almost out of words on how else can I explain it but it seems pretty standard protocol so you’ll probably experience it yourself if you come here. You’ll know exactly what I’m talking about. Get your prescription print out and get the hell out of that sad old place before they rub into you.

These people are ridiculous. They orders the wrong contacts and made me Waite. After that they don’t even have loaners in stock. They can’t correct their mistake and I have been waiting because they can’t get their stud together i will be going elsewhere.

I keep having trouble at my local Lenscrafters and this was my old location when I got my first set of glasses. I have purchased 5 sets glasses and contacts within my family from these guys and their staff are always great each time. Today I called them regarding a issue I had with the Lens crafters in the Montebello mall and they told me to come down and they replaced my girls sons frames no questions asked in less than 10 mins. He actually got injured due to them not being able to replace the nose piece on my two week old Oakleys and kept giving me the run-​a-​round and we had waited over a month and still given no eta and told it would be a really long wait. Long story you can read it on their Unilocal page. Anyways thank you for your help today Ernesto.

F***in terrible service. I went to get new pair of glasses and lady helped me with initial insurance print and handed it to me and left. I browsed through frames and wasn’t helped once again after waiting 30 minutes, so I left. How can u just have one single person working here trying to attend to each person. Don’t come here plus I overheard another lady getting glasses and WITH insurancd she had to pay 450!!! And without 700! Are u kidding me. Who would pay 700 for glasses! Total rip off!

The staff at this particular LensCrafters is just top notch. I received a pair of Persol sunglasses this past Christmas that were too small, causing them to pinch badly at my temples and cause discomfort that basically made them unwearable. I took them into another Lens Crafters, where the employee made a minor adjustment and told me I was basically out of luck — there was nothing more he could do, because the style I have (the folding 714s) has very little room for adjustment. Before giving up entirely and selling them on eBay, I decided to try this store while passing by on my way to meet a friend for lunch. Totally different story. The lab tech was able to adjust them perfectly for me. Now they fit comfortably with no pinching at the temples whatsoever. While I was there, I asked him if they could replace the ear pieces and bridge pads on an older pair of RayBan Aviators for me as well. I was totally prepared to pay for all of these services, but when my glasses were ready, I was told there would be no charge — that adjustments and repairs are always free at LCs, whether you purchase your glasses there or not, but if I felt so inclined, I could make a donation to their Gift of Sight charity program. I thanked him profusely and happily made a donation on my way out of the store. Thanks again to the kind crew at LensCrafters Anaheim — you guys rule!

I had a wonderful experience here with Dr. Karsting! I went in for a yearly exam and to order new contacts. The doctor was prompt, friendly and extremely professional. The building however needs help, the parking lot doesn’t even have lights! Overall, I would recommend based on the service I received.

Beware! At first they read my old prescription wrong but the optometrist caught it. My previous glasses from another location was a little over $ 600.00 & included a fairly expensive Ralph Loren frames. At this location they wanted to charge me almost the same amount for just the lenses & using my previous frames. The girl at the counter tried to charge $ 35.00 to polish the bottom edges which I was never charged before. To save money I refused that. When I picked up my glasses the edges finished just like my old ones. (Bogus attempted rip off charge.) The total with the exam was over $ 700.00 minus the $ 35.00 rip off charge). I’ve been a long time customer but i’m done. Never again. I wonder what else the overcharged me for.

Ok so I would never ever write a review unless I had and amazing experience. First off I hate going to get my eyes checked, I freeze and then panic and freeze all over again. One day I walked into this lens crafter after getting nagged at by my family to go and I was greeted warmly by an associate name Randy. He then helped me with everything that I needed from the exam to the perfect frames. What made me write this review was that he didn’t treat me like a number or a commission. He was so funny which made me feel more comfortable and he was very honest. He put my needs first and really did care. Definitely going back and I would recommend Randy to everyone!

I absolutely love coming to this Lenscrafters! I don’t normally buy anything but I do come for their free adjustments. There is one particular employee that has always been so helpful. I believe they call him Sar.
Me coming in and having him adjust my frames while they are in rush hour to ask him millions of questions knowing I won’t buy anything, he has so much patience and knowledge. If I could tip – I would.
His kind gestures makes me refer friends and family to this location that does indeed wear glasses and everyone who has encountered him doesn’t ask for anyone else’s help.
Thank you LC!

Okay just to start off, I don’t usually write reviews unless I’ve been somewhere a couple of times, or unless it is such a bad experience that I end up having to let people know or I guess you could say «warn» them about certain places.
So here we go. I’ve been to a few Lenscrafters,(mostly ones at the mall) and their customer service (if it was an option at all) was always lower than a star. By chance I came across this location because my aunt lived in the area and I was in need of new prescription. So we walk in, to be honest I wasn’t expecting much. We were immediately greeted to my surprise, I feel bad for not being sure if his name was Randy or Robert, but I distinctly remember overhearing a lady with red hair say he was a manager in training, but that would not surprise me because I would define him as a chameleon. Weird I know but that’s the first thing that popped into my head.
Why? BEST SERVICE EVER! This guy was running the entire floor, jumping from me, to greeting customers, to picking up phone calls, to checking on how others were doing, and giving people their glasses for pick up. I kind of just stood back and watched. The best part of it all is that he got confirmation from the customers before excusing himself every time, WITH a smile on his face.
I think chameleon came to mind because as I observed him, I noticed each of the customers he helped had different personalities (including myself), but he was able to adapt and keep us all satisfied. He was very pleasant and seemed to genuinely want to help everyone of us there.
Now, I know its only FOUR stars, the reason I took one away is because of the other staff that was around. I didn’t really understand why there were more than enough people there, but they all seemed to be in their own world chatting and looking preoccupied with whatever was on their iPads. It honestly seemed like a one man team to me, which doesn’t really matter I guess since the gentleman that helped us seemed more than capable of taking care of what needed to be done.
If you ever come into this branch in particular, I HIGHLY recommend you ask for him, again I apologize for not being too sure about his name. It started with an «R» for sure though. Either way, when you come in, you can’t miss him… Asian, dresses fashionably well, big black glasses, and a bow tie!
I would be more than happy to return to this branch and have him help me out. I’ll update my review once I come in again. Let’s just say that this is a perfect example of how GREAT CUSTOMER SERVICE can save a review! Because honestly I didn’t even like the feel of this place before we came in, it looked sketchy to me, but this guy who helped us out changed our minds! Thank you!

Honestly, I went to expecting to get new glasses, new lens for my sunglasses, and to get an eye exam. I went in right before my girlfriend and I could go to Disneyland and I could pick them up after. But while I was looking around all the sales reps were ignoring me and did not want to help me. I also went to the receptionist in order to ask for some help, and she just pointed me in the direction of the glasses that were on sale since I did not have insurance… Like honestly they would have gotten at least 700 dollars because that was my bill at the next optometrist I went to.
I do not recommend this place because they will treat you like trash.

The good: scheduled eye exam online, professional staff, reasonable selection, fast service.
The bad: Bait and switch technique on the eye exam. I scheduled an ‘eye exam’ and when I got the bill, they had listed the ‘intermediate eye exam’ fee separately from a ‘sale’ for an ‘optomap’ for which which I neither requested nor scheduled an appointment. They claim this is standard. Seriously?
Now I’m out $ 34 for a nonreimbursable ‘sale’ for a service I didn’t need, want, or request. They claim it the optomap ‘sale’ is standard with a comprehensive eye exam (but they don’t explain that the ‘comprehensive’ exam includes this extra, nonreimbursable sale item of optomap). Seriously?! If I schedule an eye exam that is all I want — an eye exam. This type of nonsense should be stopped by the state attorney general and BBB. Its completely unfair to the consumer!

If you look back you can see that my previous review was from August 12, in which they called to follow up (or get me to come for another appt). To which I gave her an ear full, about the $ 40 retina scan I was convinced to purchase, which they were going to send me copies of everything.
Well, on November 8^th I received an email from LensCrafter with the attached retina scans. In a format that the computer doesn’t know how to open, but at least I have them. Only 17 months after my exam during which they promised to send the scans in a couple days…
Somehow, I do not believe most people would accept a couple days as being around 500 days.
Since they are in an unknown or proprietary format that I cannot open, I don’t even know that the files received were retina scans… or that a year and a half later, that the scans are even of my eye.

Came in for glasses because they have more selection than Sears Optical and received better service. Glad I came in, I didn’t get the gentleman’s name but on the receipt its cashier 404 236 I gotta say he was very professional from start to finish. A little mental note… always come back here in the future instead of Sears. I had to leave my Oakley’s but I know they’re in good hands & oh yeah they have a working A/​C unit unlike Sears.