Sears Optical

The doctor was very friendly. She works great with children. The only thing I did not appreciate was Rita. She is very rude gave me nothing but attitude the whole time. Just don’t appreciate that kind of attitude.

I went to this Sears Optical in December 2014 because I really needed a new prescription for my contact lenses and I’d lost my driving glasses. One of the women who worked the front desk area, Rita, was great — she was polite, helpful, kind and informative. The other person who worked in that same position was the complete opposite; had she been my initial contact, I’d have left and never gone back right then.
My eye exam was okay, but then it took FOREVER for my glasses to be delivered. Because I wear mono vision, the glasses (for driving) need to be tested with the lenses — they work in tandem. But the glasses came in damaged, then they didn’t come in at all, and then FINALLY the glasses came in, ready to be tested. When I went in for that exam, with the contacts and glasses, there was a doctor from a different Sears filling in; that alone isn’t a problem unless that doctor doesn’t really know what they’re doing. The light bulb in the machine that projects the eye exam to the wall had broken and she was nearly helpless to fix it. Eventually she got the old one out and the new one in. She was unaware that I had mono vision contacts (this info must be on my chart, no?) and so it went — eventually everything checked out, the doctor was apologetic, but by that time, I’d been there for a while and had waited weeks for my glasses and contacts. Rita was apologetic and continued to be kind, but unless I need to replace or repair something, I will not return to this particular Sears Optical and suggest you don’t either — unless you have LOTS of time to waste and don’t care about getting your glasses and/​or contacts in a timely fashion.

The Positives: the gentleman over the phone that took my appointment & the Dr she is so friendly. The Negatives: the hostess didn’t acknowledge me for like 5 minutes as I was standing in front of her & the pushy sales lady that was trying to hustle me to overpay for lenses & the lack of selection of glasses and according to the sales lady my sunglasses are a certain type of plastic that would make it difficult for the lab to work on so she would rather I not do them here. In which I got in my car and drove to Lense Crafters and paid less than she quoted me and they do work on sunglasses with the «type of plastic» they are oh yeah and the A/​C doesn’t work so it’s hot as you know what down there. Sorry Sears Optical you let me down.

Convenient place and real friendly the lady was going to lunch but waited to help set me up with the paper work to fill out while I waited for the doctor to come back from lunch.