Alaska Airlines

We were very impressed with Alaska Airline from the purchasing tickets process to the plane itself. It was easy to purchase tickets on line. The iPhone app was easy to navigate for downloading the broading pass. I love the fact that you can check in a carry-​on for free. There seem to be more leg rooms when comparing to United or Southwest. All the employees were friendly and helpful.

We have to comment the crews experience and professionalism.
The plane for hit by lighting on way from Fairbanks to Anchorage, it was little fuzz but the crew of Alaska Airlines made sure they did what safety procedures called for and all was ok.
Thanks for good service

I fly Alaska as often as I can. A big piece of that is they are simply the most reliable and affordable airline for the Pacific Northwest. The pilots and attendants always are friendly with a smile on their faces.
One of the few airlines that offer regular in flight snacks and even a free Mai Tai on flights arriving in Hawai’i. Hard to beat if you’re not flying business or first class.
Although they only fly 737’s at this time, I have yet to run out of overhead space on an Alaska flight. In that regard they’re almost as good as Southwest (who only ekes ahead due to no baggage fees).
Lastly, and a big plus for me, Alaska boards active duty military first not just uniformed active duty; as some services do not allow or encourage their service members to fly in uniform).

Booked our flight through Delta. And ended up on Alaska air… This is the second trip this has happened and the first time I’ve had to pay for a checked bag. GLORIA said there’s NOTHING she can do. Which is crap because flying up here, we didn’t pay for bags. Totally makes me never want to fly Alaska Air

Went first class to Cabo with my boyfriend as a birthday present. We were sitting in there for an hour and I had to use the restroom they said no. My boyfriend asked if I could and they said okay. The flight attendant standing there shut my arm in the door. They were rude to me the entire time… My boyfriend even asked me ‘why were they so rude to me’. Our server/​flight attendant would flirt with my boyfriend smiling and laughing and look at me with a straight face and say she’ll get my tray later. I didn’t understand… I was so nice and polite as always but now I feel I shouldn’t have been. Definitely never flying first class again. Not worth the price and treatment from the rude attendants. Too bad I can’t boycott Alaska Air, since I live in Alaska. I’ve had good experiences otherwise but this was really disheartening.

Alaska Air may be a bit pricey, but don’t let the cost deter you. You may save $ 50 to $ 100 flying with Delta, but you’re going to lack a lot of quality that Alaska Air offers. They truly are a quality airline. For the most part, I’ve always had a pleasant experience flying with them. I’ve never had a flight be serious delayed– and I’ve never had a flight be cancelled. Their planes are always very clean and well-​maintained. The seats are very comfortable and decently spaced (although when you reach the very back of the plane they can get a bit cramped– I always try to check in early and ask for the emergency exit seat– they have a ton of leg room).
They do have self-​check in kiosks and you receive on free checked bag with each flight as well as, of course, a carry on. I have had my luggage get lost with them once, but I filed a claim as soon as I arrived and within 12 hours they had gotten my bags to my destination and hand-​delivered them to my hotel room. They also gave me complimentary toiletries to use until my bags arrived.
The stewards and stewardesses are well-​trained and professional. On the rare occasion I’ve had a rude stewardess, but I’d say 90% of the time they are always very accommodating and ready to meet their customer’s requests. They do serve in-​flight complimentary drinks and snacks (the snacks being a small packet of chex mix). You also have in-​air meal options including hot meals on flights longer than 3 hours. Depending on which direction you are flying, and your end destination there are different options to choose from. Specialty locations like Hawaii and Mexico offer specialty drink and meal options. During the holidays they also serve a special meal. I’ve eaten their hot meals many times and absolutely love them. Seriously the best airline food I’ve ever had. On flights under three hours they offer snack boxes and a cheese plate. The snack boxes are my favorite. For only $ 6.00 (whether you’re traveling in Alaska or beyond) you get a ton of food. They have kosher, vegan, and kids options as well. I used to love their cheese plate, but on a flight to Hawaii two years ago I received a warm one– and ate it. Within moments the girl in front of me, and I– both had food poisoning. I have a semi-​strong stomach, but was feeling the pain. She, on the other hand, spent an HOUR of the flight in the bathroom, and didn’t even come out when they were beginning to land even as the flight attendants were banging on the door (poor girl!). I’m not sure if she realized it was from the cheese plate or not, but I did– and I’d advise against ever ordering it. They obviously don’t take necessary precautions to keep them refrigerated. They do serve alcohol including wine and Alaskan Amber beer.
They have in-​flight wifi that you can pay for. They also have small handheld devices that they hand out during longer flights to view movies, listen to music, and play games on. You can also access free movies and TV shows through any wifi capable device throughout your flight (this does not cost anything). They have hundreds of options to choose from, many of which are kid-​friendly.
Overall, I love Alaska Airlines and I choose to travel with them whenever they are available for the location I want to go to (they are slowly expanding, but right now do have limited destinations). I’ve always had amazing service on this airline, and for the most part– very comfortable flights. I’ll be back AK Airlines– you’ve absolutely earned my loyalty flight and flight again.

They’ve gone downhill since I flew them last. However you do get one free checked bag.
From Calgary to Seattle, asked ticket agent for a wheelchair for my handicapped wife, was told that it would probably be a 30 – 60 minute wait. Agent gave us wrong gate number. Flight was 25 minutes late.
Seattle to San Diego was 45 mins late. Captain thought we’d still arrive on time. Arrived 35 minutes past scheduled time. Frankly, if the flight is delayed, AA should give us some compensation. It’s not the passengers’ fault the flight is delayed.

I never thought I would be extremely pleased with a US based airline. We all know the horrible airline stories and how the airlines do not care at all for the customers. Yes they engage in fancy marketing campaigns, yes they try to lure you in with cheap tickets and nickel and dime you for everything they provide, but at the end of the day… Delta, American, United, US Air… I don’t see a difference in any of them. They constantly devalue their miles, make it impossible to redeem for air tickets, reduce complimentary offerings, and in general… make my life as a traveler more miserable every year. I’m disappointed in all of them and especially their service.
As much as I like JetBlue, Alaskan Airlines is absolutely fantastic. Besides the great service, the airlines actually took time to think things through with comfort. The chairs are thin and ergonomically designed so that it provides additional legroom and comfort. Unlike other airline seats, the headrest doesn’t stick out like a car seat, which is incredibly important for comfort on a long flight. The headrest is a 6 way headrest, which tilts forward and in reverse in 6-​ways to maximize comfort. The headrest area is thin and maximizes space between you and the seat in front of you because it doesn’t have an integrated screen. For movie viewing, the airline offers complimentary tablets (yes you need to return them at the end of the flight) that latch onto the seat in front of you (or you can put it on your table or lap). They offer a ton of movies/​documentaries for free and have newer movies that you can view for a fee. In addition, the airline offers in flight wifi (pretty expensive) for those who need to use the service. Cheaper data offerings are available such as texting services in the air for $ 2.95 for the duration of the flight.

The most important amenity you get are USB ports and 110V outlets in every seat. This has been one of my biggest pet peeves with airlines. Only a few airlines have these and the few that have them have them in a central spot that needs to shared (e.g. middle seat) which makes it almost intrusive to other passengers when you need to share the outlet. Most travelers use tablets and computers on their flight. Is it really too much to ask for these amenities on flights? Alaskan Airlines product/​service managers seem to have a good handle on things that are important to customers.
For going to Hawaii, I’ll let you in on a little secret. Alaskan Airlines credit card holders receive a companion ticket for $ 99 + tax. Yes, this includes Hawaii. Effectively, this makes it the cheapest paid flight to Hawaii for 2 and you get full mileage credit for both passengers.
I’ve had a wonderful time flying on Alaska Air and would be more than ecstatic to use them for my travels in the future!

I’m at a loss as to where all these raving reviews come from. It’s just an airline, like every other airline out there. They don’t do anything differently. The deals they offer are simply put, crappy. Yeah, every once & a while they post some great deals, but guess what!!! Delta, American, United, Jet Blue will offer the same flights for less money. In fact, all the deals, be it miles or not, I look into at Alaska
come with certain loopholes. Most of the time you end up spending 7+ hours in a layover city. For example, my latest booking to Hawaii… flying with Alaska Air to Hawaii (which is a popular destination) my options were 1) spend top $ for a direct or minimal layover time or 2) save some $ on one of their great «deals» but spend 15 hours for a at most 6 hour flight. You be the judge. Ended up saving 300 bucks & booking with American instead. Seems to be my common theme these past few years — look at Alaska prices but end up finding cheaper flights with their competitors. Sure glad the competitors are up here. I also can’t leave without mentioning the flight attendants. Whatever happened to those hot, young, super nice flight attendants (sorry, not PC here)??? Do they still exist? All I see are empty-​nesters who think they own the airline.
2 stars for their quality customer service while on the phone with them.

Alaska Airlines is always my first choice. They’re really nice and want to make sure you have a good flight. I’ve had times where whoever is flying with me has been separated and they move people around until it works, without us even asking, I’ve had them bump me to first class on every flight back home, and no matter where I sit I’ve had them offer me complimentary wine or if I order whiskey they’ll hand me a handle of extras and say «tuck these away for later. it’s our secret.»

One of the best Airlines! First, they are consistently on time almost
always from Departures to Arrival. Next is that the Fares are very
competitive and I love their Mileage Plans for their frequent fliers.
Last but not he least is that they are a good community partner and
the service is very good, friendly and reliable. I’m always looking
forward to ride Alaska Airlines. Every experience I’ve had with them
is wonderful!

Who would even think to review an airline meal? I’m pretty sure it would be only those who were completely dissatisfied or ill. This is why I feel compelled to share that Alaska Airlines served up an AWESOME meal. Talk about the WOW factor! The filet steak, with its sauce, had the kind of flavor a carnivore yearns for, the taste of quality meat without too much salt. There was little to no fat. The broccoli was still crisp and delicious yet still possible to cut with a fork. The bread was warm and had the fresh out of the oven appeal. The only hesitation with the meal was the salmon cheesecake. I initially dove into the salmon disc, so happy to see Alaska Air taking on salmon, a perfect pairing, given its name but it stopped short of pleasing due to the cream cheese overkill. I was left without much salmon taste swimming around because there was just too much of the cheese blended in. Still, I’m not holding back on a 5 star because I like to reward a great effort and authenticity approach in getting wild salmon on the menu! Topping it all off was the wine pairing. The Blaze Cab was one of the nicest selections I have ever experienced out of my home. The smooth fruity aroma, mostly cab but with a touch of Merlot taste will keep you wanting more. Service was attentive and warm too. Impressive to say the least! Keep it up Alaska! Dining at 30k may become the next wave of greatness that every epicurean is talking about!

Had a great flight from Prudhoe Bay to Barrow to Fairbanks, to Anchorage today. Sometime/​most of the time not the case. The service on the flight was great with happy, accommodating flight attendants. I would like to see a direct flight from Prudhoe to Anchorage but for the time I’ll take the good service! Thanks.

I flew Alaska Airlines a few times during my trip to Alaska, first from Juneau to Anchorage and then Anchorage to Boston. I couldn’t have been more appreciative of the amazing customer service displayed by each and every person I came into contact with. It should be noted that my best friend and travel companion lost her ID (ALL of her identification, actually) the day before we were supposed to fly to Anchorage. Although this mishap required a little extra time, I was just thankful that all of the TSA and Alaskan agents were accommodating and helpful. The terminals we waited in were all clean with plenty of electrical outlets, etc. If I could go to Alaska more often I would totally fly Alaska Airlines every time. Highly recommend!

Alaska Airlines does it again! Top of the line service. Had to change my ticket again and it was super fast and easy to do online. Flight from Seattle to Juneau left kinda late due to pilot just getting there but he made some good jokes, as did the flight attendants and kept everyone in good humor. Made it to Juneau in good time. Everyone was super nice.

They need to give at least one check in bag free.
My parents who travelled from India, had to shell $ 80 just for their baggage. Please be considerate towards international travelers and aged people.

First time flying with them and I was impressed. Everything went smooth, the lady who checked in our bags was nice and helpful, while waiting to get on the plane the gate agent noticed we had a kid and told us to go pre-​board and walked is over. I would never have expected a gate agent to even care. The airplane is nice with USB ports and a design that gives you more leg room.
I like the calming music while we are boarding too.

I usually fly Alaska Air to/​from Alaska. I was recently upgraded to first class on a direct r/​t flight to PDX. The FA’s were pleasant and professional. We had miniature bottled waters waiting on the seat trays. The flight to Portland only took 3 hours due to tailwinds and this saved us a half hour. (Always nice to arrive early!) The only reason I did not rate them 5 stars was because I was served the same lunch on both the outgoing and return flight. I realize this is no fault of theirs but it still was a bit of a let down. Shortly after passing 10,000 feet the FA’s handed us the new Tablets which replaced the old digi-​players they used to have. The tablets are much more modern! I enjoyed mine immensely! (I watched Fury by the way, and I enjoyed the movie a great deal, but then again I do like Brad Pitt…) Lunch was served approximately 1 hour into the flight. We had broccoli and pasta that was covered in a tangy tomato sauce and there was chicken mixed in. We were all served a mint chocolate candy for dessert. The meal was pretty good and I loved the chocolate. It was a nice flight to/​from and I am a huge fan of Alaska Air.

In the midst of a trip to my mother’s, we learned of a death in the family. I called Alaska airlines immediately and asked if there was anything they could do to help me change my return destination to go to the funeral on the other side of the country. After simply taking the family member’s name and funeral home info, they issued me a refund so I could make new plans for that part of my trip.
That was the first part of the trip. When one of my flights to the funeral, which was operated by American Airlines, was canceled due to weather, American Airlines just shrugged there shoulders and said «sorry, we can’t help you. We will get you on [whatever flight] tomorrow». When I explained that I would miss the funeral, they just shrugged again. I asked about a refund and they said they wouldn’t help me with that. I went right back to Alaska after waiting for 4 hours on hold to American. The Alaska rep (thank you, audrey of the Phoenix office!) got right on helping me get yet another refund, and scheduled for a new flight home after the funeral (I had multiple flights get canceled… stupid winter storms). I can’t be more pleased with the way Alaska came through for me during a time of need.
I like their airplanes, too :)

I flew Alaska Airlines from Las Vegas to Portland today. It was the first time I’ve ever flown them, and it won’t be the last. It was so nice! They were about 15 minutes late boarding, leaving and arriving, but it was a busy travel day. I was very impressed by the friendly workers at both McCarran and on the airplane. The service was great. The airplane was clean and it was just one of the best flying experiences I’ve had in awhile. As a United Frequent Flyer, they could stand to learn some lessons from Alaska. Will definitely try to fly them as much as possible.
The return trip to Vegas was great as well. It was a brand new, gorgeous 737 – 900. What a great airline. The downside today was the TSA Security Checkpoint at PDX took 54 minutes to get through. But this is not their airline’s fault. They are stellar!