Cracked Wireless

THINK TWICE if you need your phone back quickly. VERY BAD experience. I run a small business and to be without a phone costs money. I brought my phone to them on a Tuesday and was told two days to order in a new screen. I put down my $ 150 deposit on my $ 300 screen and pIaced my order. I drove in from Girdwood on the day I was told the glass would be there and it had come in the wrong color (they asked if I mind if they make my phone black, I would have ordered it in BLACK if I wanted it) and since it was too late to make another order for that day, it would be Saturday. They gave me $ 15 off of the $ 300 my screen cost and told me they would put a screen protector on it. Called on Saturday, phone wasn’t done, no one knew why. Was told I would get some other sort of compensation for my trouble. Drove in again on Monday after being told the phone was finally done that morning. Was handed the phone with a «here you go.» I asked about the screen protector I was told I would get for my multiple trips from Girdwood and back, they had one left for my phone which would have turned it pink. I want a white phone, thats why I bought it in that color and that’s why I ordered a replacement screen in that color. I received no further compensation for trips to town and back or lost revenue to my business. I asked to contact the manager and was told there is only the store line. I wanted to give the owner a chance to right this before I recounted my negative experience online but I guess thats not an option. As a business owner myself, I respect good customer service. Some things are out of your hands, agreed, but good customer service is always under your control. A bad reputation is more expensive than any screen protector or monetary discount you might give to right a wrong that ultimately is your responsibility regardless of your supplier woes.

I went in there to consider buying a case phone case and I wanted to look at it first to make sure that it was in good shape and it was one that I would like on my phone. The clerk wouldn’t allow me to take it out of the package claiming that they can’t resell it if it’s been looked at. The package wasn’t even sealed. all you had to do is pull it open and close it again. There would be no evidence of it having been opened. Unless they change their policy, I wont be purchasing anything from them.

I was given a pick up time of 5pm when I arrived at 6:15 I was told they were running behind and they needed an additional hour, there was one more phone ahead of mine. I told the two girls at the counter that it would have been nice to receive a call telling me they were behind. I told them I’d do something different and to give me my phone. Mysteriously when they went to the back to retrieve it, the tech had it open and they couldn’t give me the phone until it was done. I decided to wait. While I was waiting a woman came in claiming to have found an iPhone in a bar and asked the employee how she could make it her own. With no questions asked the employee took the woman’s 50.00 disposable phone and switched the SIM card with the iPhone and coached her on additional steps she could take to switch her apps over. I asked can anyone come in and claim to have found an iPhone and you’ll help them out? I wasn’t given an answer. Poor business practices shady employees.

$ 100 to fix the front screen on my iPhone 4. Took longer than they said, but final product is good.

Went in to buy a used iphone from them and the girl at the kiosk was on lunch. We had spoke on the phone and she was short and indifferent as far as when she would be back. Why I expected anything different in person is beyond me. Killed some time walking around the mall and saw she was finally back, so I headed down. She was too busy chatting with her friend to even offer any assistance to me and the other person waiting for help. After waiting a good nine minutes browsing the phones and seeing if she would finish up with her friend I asked politely to see a phone. She acted as though I was causing a major inconvenience for her. Each step was made a hassle as any questions about pricing and policies were met with a cold, short response. I needed a phone by the following week and the prices weren’t bad so I picked one out and bought it. You can see where all of their phones had been opened up so I grabbed one with minimal scratches. Months of using it has proven it works okay, but every time I put it in my pocket the screen won’t work (stays black) and I have to plug it into a power source and restart to get things going again. It seems as though this is triggered by the iphone reaching a certain temperature, which is warm but is never unusually high when this problem occurs. Just be sure you really examine whatever it is you buy here, maybe have a knowledgeable friend come with you. Good luck getting any customer service.

This is the guy that said I had to pay $ 160 for a new screen for my iPhone I dropped after he took my phone apart. I told him I was going to go to AT&T to see if I could upgrade instead. He said he would leave my phone up at the counter for me and offered $ 40 for it. When I came back from AT&T my phone was in the back with him and it was missing screen display parts that it had before. To be specific it was missing 2 of the 3 LCD connectors on the screen.
A few days later the owner Matt Walker found me on facebook and harassed me about being a liar and slandering his business.
I can assure you what I said was true and I will never again visit his business for any of my cellular needs.
P. S. a new screen and installation kit for an iphone can be found on Ebay for $ 50 and it is a simple installation.

I was not impressed with the owner’s attitude when I called about my iPhone 3GS needing the screen repaired.
He told me he could fix it and was willing to meet me somewhere since he only is at the kiosk for a few hours.
I told him where I worked and he said he’d be happy to meet me there and to call him later.
When I called him later, he started to blow me off. He said he was busy unlocking a phone for someone and to call back in a hour.
I called him back in a hour and he started stuttering and said he could not fix my screen because I had the newest firmware. I told him that didn’t have anything to do with the screen being broken. He then asked me if my phone was jail broken. When I said no, he said he couldn’t fix the screen because of the firmware. When I asked him how long it would be, he told me a month.
Horrible customer service to someone willing to pay for a service asap!