Hilton Garden Inn Anchorage

Ok. I will start with a simple statement. First time staying here and I will never be back. I am gold partner with Hilton and the impression left with me on room quality was very poor. Bed was so lame it felt like sleeping in a canoe. There is supposed to be an adjustment but they do nothing. It would have been nice to know about the flood damage on floor three prior to stay but not possible. Staff is friendly and breakfast eggs are cooked to order. However the bed quality is more important to me.

I’m giving these guys a 5-​star not for my stay there (I stayed across the road) but for the Caribou Chili served in the restaurant! It was the best chili I’ve ever had and would definitely go out of my way to have it again next time up here!

First time I stayed there I was pretty impressed, enough so that I stayed again despite it not being on the approved list at my work. My reasons for staying there is that is close to the job, free parking, and there used to be a free breakfast too. Now the did away with the free breakfast and it’s $ 14.95. When I asked the front desk person, she basically cited some mumbo jumbo about how what I registered for and left it at that.
The property appears to be under a remodel and maybe they’ll make it better.
One oddity is that they put me in a room for a disabled person. I am not disabled. The real odd thing is the room is on the 4^th floor at the very end of a long hallway. I have to wonder why they would be wheelchair room on the 4^th floor. If they have an emergency evacuation, the elevators are likely to be shut down, and anyone in that room that is wheelchair bound, is effectively trapped. This to me shows poor thinking on the part of management.

After a long flight from Hawaii, All I wanted was to relax. We were greeted by Jasmin who helped us to check us in and was very personable and helpful. In fact, she called to see if I was satisfied with room and got my breakfast coupons all squared away. Great first impressions. Thank you!

Don’t stay here !
Bad management! Restaurant manager the worst!
To many wonderful places to stay in anchorage ak .
Don’t. Do it !!!

We stayed here back in June for 6 days and I couldn’t be happier that we picked this hotel. We arrived after midnight and within ten minutes the shuttle picked us up to drive us to the hotel. Everyone in reception we met during our stay was very friendly and helpful. The free shuttle is also available to go to downtown (less than 10 minutes drive), the next biggest supermarket (Walmart) and other places, you just need to ask. The room was very nice, clean, spacious, had everything you need. Breakfast — superb. I mean the amount of food offered to you, wow and the quality was great too. I swear I gained at least a kilo that week. The two ladies servicing the breakfast restaurant were absolutely brilliant. They made me and my kids feel well looked after. I can recommend the hot menu although be aware, you get a large portion so maybe hold off with the cereals and fruits on the first day before you get your order. One thing the Hilton needs to make sure is that the self-​serve breakfast is always stocked up. At 7am there were tonnes of choices while at 9am only a small selection was left. With two jetlagged kids, it wasn’t hard for me to be down for 7am but for people traveling without kids and who are not early risers, you’re better off going down earlier than later. Swimming pool was also fab for us and overall as said, cannot fault this hotel. In fact if we return to Anchorage, we’ll stay here again.

Unfriendly staff, pricy, tourist trap.
I stayed at Hilton Garden Inn one night toward the end of July, since there was 3 of us, we asked for a roll a bed. After my friend tipped the hotel employees $ 20.00 and they left, I sat on the bed, i fell in the bed between the frame rails. I call the front office, same people delivered the bed came for inspection. I was told that they could not change the bed, since that was the last one they had. I went to the lobby asked the manger for help, it was about 10:30 pm, he offered me a room at a discounted price or ride to the airport since my plane was leaving about 7:00 am. My other option was to go back to the room and make the best use of the roll away bed. I decided to lay down on the couch in the lobby. The manager threatened to call the police to have me arrested and carried away. About an hour later he woke me up and offered me a room. Could not all of these be avoided by doing a right thing from the get go. A few days later I left a voicemail for the hotel general manager regarding this, she never returned my phone call!

We stayed here when we flew into town to kick off our Alaska cruise. While doing our research online, this seemed to fit our needs and I’m happy to say that it definitely did. Having a shuttle that picks us up at the airport is definitely a plus. The property looks pretty new, the lobby area looks nice, and the staff is friendly. The rooms were spacious and clean. The beds were so-​so, but definitely adequate. It’s a few miles away from the main part of downtown, but the shuttle will take you there (and this place looks much nicer and newer than the Hilton downtown) and there are a variety of places to eat nearby (Golden Corral, Starbucks, etc). I was pleased with my stay and would definitely recommend it!

Not sure how it is I always get the room that doesn’t have the fancy adjustable bed. Don’t think about that at the desk when you see the sign on the desk then a tossing and a turning. could have asked to a new room. But really just decided lesson learned. next time ask at the desk. does this room have the upgraded bed.
Otherwise it was conveniently located. easy in and out of the airport. Close to many food choices. Starbucks with drive thru nearby.

I’m SO bummed out to have to write a negative review of this place. I stayed here exactly a year ago and had a VERY good experience. My favorite part is the free shuttle to and from the airport and to and from the downtown area full of bars and restaurants (although I really wish they ran the downtown shuttle until midnight instead of 10pm on Fridays and Saturdays. The only complaint I had on that trip is that the shuttle driver who told the front desk he would be there in 5 minutes to take me to the airport took 30 minutes to get there, and everyone (well, the desk clerk and I) were pretty stressed out about it… a taxi was called and cancelled, the shuttle showed up, but something was fishy for sure about where he was during the 30 minutes he reported in every 5 minutes to say «Just 5 more minutes.»
Fast forward to last weekend when I returned to Anchorage for a quick biz trip. Shuttle drivers are still interesting characters, and while very nice, a couple of them need to work on their «appropriateness.» Still, I can live with that. Here’s what I CAN’T live with…
I had a 1:00am flight out, so the morning I was to check out, I called and asked if I could extend my stay in the room, and I was told I could buy a half-​day and stay until departure. AWESOME!
But when I got back from a day of work around 4pm, I was locked out of my room. I won’t bore you with the details, but basically, the clerk had typed something in wrong and after 4 trips to my room and back to the front desk, with a different clerk trying something new every time, she finally had to call maintenance. They took ONE HOUR trying to figure out how to get me in my room. I sat in the lobby. In the end, they decided to NOT charge me for the half-​day, and let me use another room. I guess that’s fine, but it seemed so unnecessarily frustrating. Lots of apologies after the fact, and an admission from the clerk that it was her fault, but that doesn’t change the fact that they didn’t know what they were doing and could have problem solved better so I wouldn’t have to wait around getting too few updates on the status.
Add to that the fact that my room had a broken coffee maker, a hair dryer that literally almost burned me because 2 of the 3 settings were HOT (and I’m not being a baby here – I know how to use a hair dryer), and hot water that takes MORE THAN 10 MINUTES to get hot… sigh…it wasn’t the best.
BUT, I didn’t have these problems last year, and my colleague who was on a different floor had NONE of these problems. I guess I just had bad luck. But when you’re only in town for 24 hours, a hotel room needs to work for you!
P. S. I see a review that says breakfast is $ 9.99 but it’s really $ 14.99. And very little to buy a la carte. There is a Starbucks in the same parking lot, and a Golden Corral, so you could always try those for breakfast.
Sorry guys… I wanted to love you this year because I talked my colleague into staying with you, AND because I’m coming back next month, but I’m not sure I can risk it.

I was on a short trip to Anchorage and had a room on the 3^rd floor, facing the mountains. The room was large and clean, and I immediately liked that there were many available outlets on the desk and night stand to charge my devices. The bed was comfortable, and I slept great.
The real standout is the customer service at this hotel — it is outstanding! I’ve traveled a lot, to cities both larger and smaller than Anchorage, and the experience I had with the staff here was the best I’ve ever had. The front desk attendants always had genuine greetings and smiles, and were always happy to assist. To my surprise, the housekeeping staff was also just as friendly, as well as my waiter when I ate dinner at the hotel restaurant. I could tell that everyone truly loved their jobs.
Speaking of the restaurant, I was feeling tired and decided to have dinner at the hotel one night. I am glad I made that decision — the waiter was perfectly attentive; always making sure I had what I needed, made suggestions, and was very congenial. I tried their «famous chili» and it was amazing! I should have gotten a bowl of that, instead of a cup. I want some now, just thinking about it. I also had the Fresh Catch BLT, which was also great. It’s hard to find a good fish sandwich, and I will be returning for this one. I was very pleasantly surprised at the high quality of food at this little hotel.
If I were to give some constructive criticism, it would be that the rooms could use better soundproofing, but it’s not too bad. Also, I had breakfast there one morning, which was good, except for the fact than when the waitress forgot my toast, and I asked her for it, it took her a while to remember to bring it to me. When she did, she apologized for forgetting, but it was cold and hard. I would have rather waited 2 more minutes for warm toast.
Those things were totally forgotten when I discovered their shuttle service. Their shuttle service will drop you off and pick you up from a number of locations around town. The drivers were all great (remember to tip them!), and since I didn’t have a car, I really appreciated this service.
Overall, the staff at hotel really made me feel like I was part of their family, which as a frequent traveler, is something I can’t say I’ve felt very often.
Highly recommend!

I have now been to the HGI 3 times on my way to and from Barrow. No matter what the price is, I will stay there because they are probably the best in the business. I refuse to stay anywhere else because this place spoils me. They are extremely polite and helpful. This trip my key cards had issues, and Tina at the front counter was more than willing to help rectify the situation promptly, with a genuine smile on her face. The food from their in house restaurant is awesome (I highly recommend the meat lover’s omelet and hash browns, had reindeer sausage in it… YUMMMM!!)
Take all the stress out of your trip and stay here. There are a step above the rest, in my opinion and are always striving to make your stay as enjoyable and relaxing as possible. They even have room service… :-)

We loved our stay here. Our room was really comfortable, and the staff so very nice, especially the breakfast staff in the morning! We needed a printer and were able to use the business center no problem, so convenient. They also have a shuttle that will pick you up from the airport!

Was lied to by the staff several times. I called before booking my room to make sure their shuttle would be able to pick me up. Now I’m stuck in Anchorage, no hotels have rooms available and I had to endure a very rude reception.
They put me on hold for over 30 minutes and tried to give me the run around. To top it off they still tried to charge me! I had to call my bank and report their FRAUDULENT CHARGES.
HORRIBLE HOTEL, RUDE STAFF, NO SHUTTLE SERVICE

Loved our stay here. Excellent facilities, wonderful staff and the shuttle service into town, airport, etc is fantastic. I would definitely stay here on my next visit.

Very clean and friendly service. Gloria in particular goes above and beyond in helping the guests have a nice stay.
Thanks

It’s a five star place for the wonderful, helpful staff especially the servers in the American Grill. My husband and I were very sick after a cruise and just needed to get better. The staff was very kind and helpful with tea, honey, suggestions, etc. Front desk staff was also great with directions to a pharmacy and so friendly. Room was fine and the refrigerator and microwave were very helpful to us as we just stayed in and tried to get well. It’s very clean. Housekeeping was sporadic as to the amenities they left in the room varied greatly from day to day. I don’t know what that’s about!
But if we come back to Anchorage, we would stay here. Great location, easy to find and easy to park. It’s a winner in our book.

Very nice and clean Hotel. Close to the airport and the front desk staff was great.

Extremely average… spend the extra few bucks and stay downtown!

Overbooked Wah-​Wah…
I cannot review as to the condition and décor of the rooms. What I can tell you is that I booked a room roughly 3 months in advance (if not more) and when I strolled in at 130 am (after midnight of the day I was to check in) I was promptley greater by the desk clerk asking my name and informing me that they had no rooms. They had overbooked!
The good news was that they had a room for me at the Hilton downtown and did not charge me for the room. They even shuttled me over to my new accomidations. The bad news is that the Hilton downtown is in an optimal location and WAY nicer, so I will not be returning to the HGI.
Overall, my experience was enjoyable, even though I was only in the HGI for about 5 minutes.