Makar Eyecare

O.M.G.
Do NOT even walk in the door.
It’s unfortunate that Unilocal doesn’t have the option to rate zero stars.
It’s also unfortunate that the doctors who work here — who I didn’t even have the opportunity to meet, and who I’m sure are great at what they do — are represented first and foremost by the office staff I encountered.
I’ve never been in a doctor’s office that was so … Unhappy. It was obvious to me from my phone conversation with Jennifer, to my interaction with Jordan at the front desk, that this office is not interested in attracting new patients to their office. I don’t know how they keep the ones they have. I asked them to cancel my appointment and walked out before I even had a chance to meet the doctor. All the while biting my tongue and pasting a smile on my face. It had nothing to do with the logistics of initial billing or the appointment — but it had EVERYTHING to do with the attitude (edging the borderline of outright rudeness) of every person I talked to in that office. I got off the phone and later walked out of their office with the impression that:
1. the office staff hate their jobs
2. they need more coffee or sleep or both,
3. and they would like nothing LESS than to speak to patients.
Office jobs aren’t always a party, billing is never fun, but there’s no need to make a customer feel like an inconvenience just for walking through the door!
I don’t think they understand that THEY are the first impression a new patient receives of the doctor they work with. THEY are a representation of the treatment, care, and professionalism — or lack thereof — of their doctor (s).
I immediately got on the phone after walking out of that depressing building and made an appointment with another provider who I was referred to by one of their patients… A provider who unfortunately is out of my PPO network. But I’d rather pay more for quality care and positive service at an office where I know they WANT my business (and return visits), than to save money and endure being treated like an inconvenience.
«One satisfied customer will gain you one more customer. One dissatisfied customer will lose you ten.» –an anonymous, successful, Anchorage business owner

I was really disappointed with my experience here. The doctor and her assistant were excellent and Id go back just for them BUT the front desk was horrible. They act like you’re wasting their time with questions or concerns. I called today to schedule an appointment for color contacts and was told by the office manager that this exam was included in my last visit there. When she told me this I did not have my schedule and said Id call back. So today I did and the lady on the phone argued with me and said that I was incorrect and Id have to pay $ 50 for the exam even though my last exam was less than 6 months ago and was previously told by a manger that this appt would be covered.
All in all this place has the worst customer service! Offices should really understand the high importance to have quality people up front. They will either make or break your practice. Because guess where I’m going now? To a different eye doctor that I can buy some colored contacts from. Best of luck.

Very poor customer service! I went here to get a well vision exam and new glasses as mines had broken. I specifically told the receptionist what I was there for that day. I was rushed through the entire process. During check-​out I was told that I would have to pay for an eye glasses exam copay as well as a contacts evaluation which would be $ 50.00 extra. I tried to explain that I never asked for a contacts evaluation, was not aware that they preformed that along with my regular exam and would like just to pay for my regular copay and order new glasses. The receptionist then began to argue with me along with another receptionist. They spoke to me in a very rude condescending manner. I left that day only paying for my glasses copay but could not believe how horribly rude these receptionists were. I work in customer service with daily heavy customer contact. I’ve had customers yell, curse, cry, etc so I could understand if i was being irate but i was not. I was completely calm and never raised my voice so I cannot understand why I was treated so rudely. I will not pay for services I did not ask for or need and left that day only paying my glasses co-​pay. I will not recommend this place to any of my customers. I am not sure if they are just greedy for money here or if it was a communication error on there part but I will never step foot in this place again.

Spent a fortune in this optician and the billing department is incapable of billing without making mistakes. When someone gives you a check please make sure that after you deduct the monies and not add to a payment past due. Phone the patient when you receive a request to speak with someone in regard to your errors. Maybe answer the telephone when a patient phones, phoned numerous times throughout the day and no reply. I for one will not be visiting your practice again as I am fed up with your indifference to patient billing care. Your establishment must be doing very well that you can afford to loose valuable customers, good luck !