CertaPro Painters of Ann Arbor

Requested estimate via the CertaPro internet site. Contacted a week later & set up an appointment time. Left work early to meet the gentleman at my home for the appointment. Guy never showed. Called his cell & left a message … never received a call back. Look elsewhere. Clearly not a professional business.

I should have known this was going to be a disaster from the start. Owner came to our first meeting late and after a few days he sent me a quote. He wanted to paint 6 railing pilers for $ 300. When I approached him with it he had made a mistake.
They did a few touch ups for us that we’re water damaged. One being our main bathroom ceiling. The first time around it was not done right and ceiling bubbled and peeled after two weeks. After many calls the owner finally called back. I would sit around and wait for him to come when he was suppose and after calling him he would show up with his painters later in the day.
With Many miss communications and some fix ups we finally got the job done within a month.

Be prepared to have your time wasted.
Don’t expect them to arrive at the scheduled time.
Don’t expect them to be easy to get a hold of. They answered my calls only about a quarter of the time.
Called multiple times to confirm an appointment they scheduled, and when I finally got a hold of them at the time we were supposed to meet, they apologized for double booking. Our second scheduled meeting time came and went without a word from Cetrapro, he never showed up– and never called to tell me he wasn’t coming. When I called him 45 minutes after the appointment time, it went to voicemail. No big surprise. Zero reliability here.

The owner and the crew did not show up the day they said they would start on staining the house. Didn’t return multiple calls and finally called at end of day to say ‘oops, thought we weren’t starting until X day” which was 3 weeks later than anticipated.
Crew came and power washed our cedar –sided house weeks later. Left powerwashing streaks and dents all over our home. Lifted the fibers from the wood. Damage was everywhere. Owner says he’d come over to assess the damage and never shows up. Doesn’t return 4 calls and 2 voicemails. After 4 – 5 days of no response, and staring at our damaged exterior, we finally called the corporate office. Corporate office put us on hold and called the owner and he immediately answered.
The crew came back and started staining. The power washing streaks and damage is still apparent after they did all they could to sand down the streaks/​dents, so we expressed our disappointment with the work, and all of the miscommunication along the way. Owner suggested ‘knocking a couple hundred off’ and calling it a deal. We talked it over privately and asked him to take off couple hundred. All of a sudden, he wouldn’t budge from $ 50 discount due to some extra work he «threw in». We were not made aware that throwing in the extra staining would excuse the terrible work and communication that has occurred since early June. $ 50 discount for damaged woodwork all over our home. Not worth it. Do not use this company.