The UPS Store

This UPS was hugely helpful when I was in a bind: I needed to get something notarized today, in addition to dropping off Amazon returns, and the UPS I usually frequent decided to close early, without warning. Here, I didn’t have to wait that long to be helped and was on my way quickly. This branch will be my new go-​to location, especially since they’re open until 5pm on Saturday – the latest I’ve seen in the area.

Have never had a problem with this outlet. I’ve dropped literally dozens of prepaid packages there and never failed to get a smile and a «thank you» from the staff. The people there have also been very helpful in determining the best shipping options for packages I’m sending on my own dime.
Yesterday, for the first time since I’ve started going there, there was actually a substantial line, and one man had a package to send overseas and had difficulty understanding the shipping procedures. The staff had to patiently tend to him (and they never lost their patience), besides responding to requests from other customers. I had to make a few copies before sending a fax, and one of the men at the counter still greeted me when I came in and asked me if I had any questions about the copier, despite being slammed at the counter. When I got in line to send my fax, I was acknowledged and assured I’d be taken care of quickly, and in about two minutes I was. An impressive performance, considering I’ve seen clerks appear overwhelmed when they had two people in line.
This is the closest shipping/​fax outlet to my house, and I’m glad to have it.

I just stopped in here despite the Unilocal reviews, and I received a receipt when I dropped off a prepaid Amazon return. I’m not sure if they changed their policy or if I just talked to the right employee.

They charged me 10 dollars for printing two amazon prepaid labels. This is completely ridiculous. beware.

The people at this store are morons. I chose to have a package held at this location so I could pick it up. The day it was supposed to be delivered, it wasn’t and there was strange information in the tracking info («location not available», whatever that means) — so I went to this store to ask them for help in locating the package, and they were like «duh I dunno, I don’t know how UPS tracking works, duh, I can only track packages that are sent from this location…», etc. Completely unhelpful, know-​nothings.
Another thing, I drop off packages for UPS to take that are pre-​labeled and ready to go frequently (like Amazon returns, and such). They don’t have to do anything with them, other than carry them to the back door of the store and put them in a pile. So one time I went in to drop one off, there were a couple people in line needing full service help, so I asked if I could just leave the box on the counter since it was all set — the guy got visibly annoyed, and finally was like «Uh, I don’t care — sure.» Not nice about it at all.
I will not go here again. I will just choose to have UPS pick up at my house from now on, I’ll pay the couple of bucks if necessary to avoid this place.

Like other reviewers mentioned, this UPS store will flat-​out refuse to give you receipts for prepaid stuff like Amazon returns. It’s the only UPS Store I know that does this. Because of this, I always drive across town to the one on S Main.
I asked an employee at the S Main location why this one won’t give receipts and his first response was simply because they’re «idiots.» He went on to explain that the paper the receipts are printed on are given free to the stores, so it’s not due to incurring extra costs. He also mentioned that they might believe the receipts somehow make them more liable for the packages, which he also said isn’t true at all. The best explanation is that they probably just don’t want to.
So if this store treats prepaid packages this way, I wouldn’t trust them to handle any of my shipping needs.

This is the last and final time I will ever use this store. The guy working the counter (goatee, brown hair) is always very curt and unplesant to deal with. I came in today with a prepaid label for a UPS overnight return envelope. I normally deal with Fed Ex, so I was not familiar with the directions and whether or not to sign the form. I asked the guy working the store if he knew whether or not I should sign it or what specifically needed to be checked. He stated, «I don’t know, most of our customers come in with preprinted labels or these filled out.» What the *uc! You are telling me that as the store clerk, you don’t know how to properly fill out your own forms??? Then I was trying to ask another question and he walked away to the back room. I swear, the owner of this store (assuming it is not him) must be a complete idiot to keep this guy at the helm. I have a business just around the corner and would love to switch all of our mailing to the UPS store, but not with service like this. This is the 3^rd time I have gotten bad service from this place. The last time was with a prepaid label (sounds like this store hates these already) and needed to get a padded envelope to mail it back in. I picked one out and went to the counter and handed the clerk (same goatee guy) my credit card. He stated they don’t accept credit or debit cards for less than $ 5 dollars. Again, what kind of business are they running!!! Even McDonalds takes a credit card/​debit card for any kind of purchase.
All I have to say is I hope someone else opens a competing store next door to this idiot… so I can laugh him right out of business. Too Bad the Quiznos store went, it should have been this store instead!

They do not like pre-​paid packages!
They refuse to provide any type of receipt when leaving a pre-​paid UPS package (something other UPS Stores will do if you ask). Without any acknowledgement that they have your package, you may as well leave it with any stranger on a street corner and say «Hey man, will you give this to UPS for me?»
I had to take my package to FedEx off State St. south of the airport. It turned out it was even a dollar cheaper. Who knew? Now you do!

I came here last week to send a fax. The original paperwork was double sided and they were unable to send a double side fax, so I would have to make copies of the entire document. It would have ended up costing me $ 24 to fax a document! I ended up storming out of the store and will never go back!

I walked in with a bunch of loose gifts and they provided the box, packing materials and did the work for me. Yes they charged me a nice fee, but if I could have done it at home, I would have!

The owner, Tobin Darnell, was a nightmare to me as a customer. I brought in a Comcast box to be returned– in a shipping box with the prepaid label– and he refused to take it without the box sealed. He went so far as to bring the heavy box to my side of the counter and left it on the floor next to me while I filled out other slips, saying nothing about how to remedy the situation.
I had another parcel with me that he insisted should be placed into his packing for $ 40 in addition to the $ 5 charge for tape. The box I had ready was a heavy duty package and nothing was wrong it.
He refused to do anything but continually give me additional fees, ignored my questions and even went into the back during our transaction. He also told me that if his business would go under if he helped everyone with packing tape on the top of their box.
Excuse me Tobin– but I think your business will fail given to your poor customer service and ridiculous (lack thereof) business sense.
Good luck with the tape.

This location charged me $ 4 to tape two small boxes (containing shoes) closed. I had a prepaid label and typically at other UPS locations, I drop the package off, they tell me I’m all set and I’m on my merry way. I’m not sure if this will be an additional fee at every location, but I definitely won’t be returning to this location.