Forever 21

New location in the mall. It’s bigger but terribly organized. Can’t find anything. Love this store, but it really needs some work

I understand that Forever 21 is not the epitome of A first class boutique, however there is a certain amount of respect that should be given to customers. I always shop at forever when I’m looking for some leggings, a fun top, funky jewelry, etc. however after today that will never happen again — EVER!!! After browsing for awhile today I approached the fitting room with 4 items. A pair of leggings for 3.98, a long sleeved ribbed top for 19.99, a sweater for 8.98 and A bracelet I already have but was going to purchase for my friend because she had admired mine the wore last time I wore it. So the young lady working the fitting room approached me asking the usual «how many?» & I informed her 4, 3 pieces of clothing and A bracelet. To which she replied in a very condescending tone «3, obviously you can’t try the bracelet on — it will be over here. Don’t forget it and leave your other shopping bag outside. This is where I have an issue, if your company has a theft issue that’s unfortunate, but also not my problem. I am A customer telling me to leave my shopping bags outside of my sight is absolutely unacceptable. If my items are stolen are you going to replace them? If you expect your customers to leave their personal property with associates then you become responsible for them and the honesty of the associate just FYI. I was informed this is «company policy» which is odd because I’ve never experienced this before. But that’s okay, you can keep your new policy and I’ll keep my money for other stores that treat their customers with decency and respect.

They recently just moved their store to another location in the mall and the setup is so pretty! It makes the store look much better, more high-​end, and was much more inviting. I normally feel like Forever 21 is a mess and too dark, but the remodel was fabulous. I wish they carried headbands that were cute like they used to. Also, I didn’t like that I wasn’t greeted by anyone the entire time I was there… a simple «Hi» would have been nice. The accessories were the only department I shopped in, lots of cute necklaces to choose from. In the end though I didn’t end up purchasing anything.

This store is a disappointment to Forever 21 stores everywhere! Merchandised horribly, can’t find anything. The store in Lansing is much better. Selection can’t be that different but we come out with tons of stuff from Lansing store and empty handed leaving Ann Arbor.