I had a pleasant experience shopping at Express today. I knew I would be crunched for time since I had to pick up a few things during my lunch break. I called the store and spoke to Bianca who was very helpful. She checked to see if the items were in stock and held them for me. She even paired a matching cami with the shirt I requested. 20 minutes later I popped in to purchase the items and even had a few extra minutes to pick out some jewelry. Thanks Express!