Master Tech Appliance Service

My oven died on Weds. the day before Thanksgiving. I was in panic mode since I was having 18 people for dinner. Called Mastertech and they sent someone out by 3:30 p.m. and they were able to fix it Can’t thank them enough! I know that they get a lot of bad reviews, but I have never had a problem and we have used them several times.

To start the tech Sean brought his girlfriend with him. Were they hoping to take advantage of my empty home? We had multiple appt over about 6 months, before my fridg was fixed. Through all the appts our floor was damaged twice. The owner came out to see the floors promising someone would call. We never heard back from them, even after making multiple calls to the owner and leaving messages. Funny thing, the owner was never in the office when I called. Do not let them in your house!

I’ve never experienced worse customer service in my life! Our first appointment with a technician was on ⁷⁄₃₀. He told us they would call us with an estimate shortly. I waited two weeks and then I had to finally call. I had to then tell them to order the parts and then they NEVER called me to let me know when they were in. I finally called again after two weeks and they said «ok, sure we could come out in 2 days with the parts.» Then, I never received a call the day before in which they should have told me the refrigerator needed to be shut off 24 hours in advance in order to put in the parts. So when he came (today) he said he couldn’t do anything at all. It’s been a month since the first technician came. Also, the office manager is rude and did absolutely NOTHING to make me feel better about the situation. I told her how frustrated I was as a customer and she superficially just said «well, sorry you feel that way.» She then called back to defend herself telling me that she spoke to the person who had made the calls to notify customers the day before had tried to leave a message but that my voicemail hadn’t been set up which isn’t the case because I’ve received several voice mails. And she said he called at 3:00 p.m. when I was home and would have heard the phone and it also wasn’t 24 hours before our appointment (she said «oh well, that would have been OK»). She told me that they had done their best and I said «if it’s your best you should have tried to call again to notify me.» She was more interested in defending and arguing than being empathetic or making the customer feel better. I can’t even deal with them. It really has been an awful experience. I called Big George’s instead and their servicemen will come out.

This is quite possibly the worst business in professionalism and courtesy to its customers. If customers are the meat and potatoes of a company, this business should be starving! My dryer went out, I have a stackable unit, and called my landlord to address the situation. He then called Master Tech. I originally had an appointment for a couple days out only to have, and at the last minute, the appointment canceled. I was rescheduled only to be canceled AGAIN. When I finally got an appointment the technician never came! I was given a window of 12−5pm someone called me at 5 from the office saying the tech was on the way. I’m writing this now 30 minutes past my appointment window time. My advice to any future customers.. keep looking for a company that realizes that the customer is an integral part of their very existence. Master Tech does not care about their customers at all. I will NEVER EVER use this company’s service again. I wouldn’t have to begin with as their ratings are low… No wonder why.

When my oven stopped working, a quick google search of the symptoms revealed I needed a new ignitor. YouTube videos showed it to be a pretty simple switch out, so I pulled out the old ignitor and then googled «Ann Arbor appliance parts». Master Tech popped up right away. I’ve driven past this street (off of Stadium, at the corner where the Post Office is) so many times without ever seeing it. I handed over the old ignitor and the oven model number, and the friendly man behind the counter quickly handed me my new part ($ 47). He talked to me about what I’d need to do to replace the part, too, so I was confident I could do it.

I will NEVER ever return here again. I took my stove in for a repair and it two months to get it back after calling regularly (repeatedly given the run around, misinformation and disregarded) to follow up on the ordered parts and final repair. Incredibly aggravating and some of the worst customer service in my life.

Don’t even make the call; that’s where all of the aggravation begins. It’s like talking to a cold stone wall. They are scheduling 2 weeks out even if your refrigerator/​freezer has stopped working. They have this waitlist system but can’t tell you where you are on the waitlist or the likelihood that you would get service sooner. Everywhere else I called was much more accomadating and understanding of what a problem it is to have a broken refrigerator
Anyways, like I said call anywhere else.

What I’ve learned from having Master Tech to my house 6 times to fix my dishwasher is that living in ann arbor, they are the go to for warranty service, and that’s okay. However, if you are not under warranty, there are other places to call for service-​I will do that next time.
My dishwasher failed for the first time at just under 7 years young. It was giving a «flood» error code. The company referred me to Master Tech. I didn’t realize I could have called a number of different companies.
First of all, their scheduling is ridiclious. Every time, it was a two week wait for service. Then, they won’t even give you a window of time-​I guess everybody is just supposed to be available ALL DAY. You can get a window the morning of-​by then your day is already shot. My window was repeadly 11:00 — 2:00, which eats up the whole day.
I did like the repairman. He was friendly, took off his shoes, and took the time to troubleshoot. But he just couldnt fix it, The first visit, I was told that nothing was wrong. Luckily, it did the same thing again within the 90 days for service warranty. I was given advice on loading it and using the disposal. Keep in mind that I used this appliance for almost 7 years with no problem. Finally, he changed a part, this took 2 more weeks and another visit. The dishwasher worked for about 100 days. Then, he changed the same part AGAIN. By now, I’m out of alot of time and money, and although he was a fair guy and I think he would have kept trying without a service charge-​the company didn’t see it that way and I paid that charge a few times for the same problem.
So, he had visited 6 times. Many times of unloading dirty dishes and getting the excess water out with a turkey baster. Not to mention, the flooding on my wood floor. And it dies again, about 110 days later-​again outside of the 90 day repair warranty. I knew his next move would be the circut board-​EXPENSIVE– and I also truly believe that would not have fixed it. Did I mention that this was a $ 1500 dishwasher?!
The irony is that Master Tech, I’m sure, believes they fixed it. They don’t know that I went to Big Georges next door and purchased a new machine (different brand of course), out of complete frustration. Alot of money and time down the drain for no good reason.

When I lived in apartments in downtown A2, Master Tech was often the emergency contact if ever there was a problem with the appliances. That, or Lange Appliance Service.
Once I had to spruce up my microwave before selling the house. I found out that Master Tech could make custom size microwave grease filters. Just tell them the dimensions you need. Instead of paying $ 30 (plus shipping) for the OEM filter, it was like only a couple of bucks, and I didn’t have to pay shipping because I was able to pick it up myself. I got two, and gave the spare to the new homeowner. Hey, I could afford to splurge.
Recently, the Samsung microwave stopped working. It kept giving the infamous «SE» code on the LED screen. It was still under warranty, and when we contacted the manufacturer, they told us that Master Tech would be doing the repair at no cost.
I had to hang out at my house during a four hour window, but that was OK. I got some chores done. Someone at the Master Tech office called when the repair person had been dispatched. He arrived, introduced himself and got to work. He had the heads-​up from the microwave manufacturer that it was probably the circuit board. He was prepared to change it out. He had the new one. That only took about 15 minutes. He tested the microwave by warming a glass of water. We’re back up and running! Thanks, Master Tech.

I was so shocked to Have read the reviews while searching for Master Tech’s number the other day that I had to come review it myself. I’ve been using Master Tech for years and they’ve always been great. They do usually schedule a week or so out, but for important jobs like a warm refrigerator I recently experienced, they ended up coming out the next day because they had a cancellation and wanted to get my issue solved.
I’ve tried other repair companies because they could come sooner, but they ended up causing me more of a headache (and money!) with incorrect diagnosis’s and unneeded parts. This is a great company!

Surprisingly unhelpful. I purchased a part from them, got home, and realized the box they sold me contained instructions and… no actual part. I called back and the rep asked «didn’t you open the box at the counter?» Rep also didn’t want to go through the effort of checking their inventory until I called back with the part number, at which point I was told they had to order it. When I came back in to finally get the part… guess what? They did not have it. No offer to rush ship or do anything to make the situation right. I’ve used them in the past and they were fine and even helpful, so I was surprised to see how far their service has deteriorated.

I’ve used master tech exclusively for repairs to appliances in my house for 13 years. They appear to be the only one in Ann Arbor to repair certain machines.
First of all they tend to tell you it is your fault for misusing the appliance when it breaks.
They also blame problems on how crappy appliances are made these days. Telling you that five years is a lot for a dishwasher. I think that my dishwasher had been previously fixed by them and they didn’t have the info with them, which might have suggested the particular machine was a lemon that I could get replaced by the company.
You have to wait a week for an appointment routinely. This last time when I called within an hour after they left to tell them the same code was flashing on my machine, they waited a week to call and tell me that code is for a problem that they didn’t fix and that I didn’t tell them what code was flashing. I did tell them that I hadn’t used the top drawer in six months because a code was flashing and it wasn’t draining then he diagnosed a problem. One would think that he figured out which code was flashing given that I had called him to fix it, I hadn’t used it in months and he is the repair guy. But no apparently went with his gut, fixed what wasn’t broken and blamed it on me.

Do not use! I had Master Tech come out to fix my LG freezer door. They told me I needed over $ 500 in parts. On the day they were supposed to come fix my freezer they called me and cancelled because they forgot to order one piece. This is AFTER I had already cleaned out my fridge so they could work on it. The guy responded, «well, it will be ready for next time.» The only problem is that it takes a week to get back on their schedule. I was so mad at losing all that food off that I never contacted them again.
I finally called Mr. Appliance in Garden City to do the repairs. I am not kidding, Aaron A. fixed my freezer door in 5 minutes, no parts needed. I seriously looked at him like he had just walked on water because I couldn’t believe it! It didn’t need any of those expensive parts.
I saved literally HUNDREDS of dollars. If you are on the fence on an expensive repair with Master Tech on your LG fridge, I would highly recommend calling Mr. Appliance. I’m also contacting LG directly to let them know this happened. They should not have Master Tech listed as a licensed repair place, if they are unable to see the difference between a 5 minute repair and $ 500 in new parts.

Awful service. The first time we used them they failed to come back with a part for over a month. This time they have canceled twice already. The technicians are rude. They charge a big fee just to tell you that something is broken. I already knew exactly what was broken and didn’t need to pay to have someone come and tell me that. They are also understaffed and you have to wait a week for them to come do a consultation plus another week (If you are lucky) for them to come back with parts. This is unacceptable. Do not use this company

My dishwasher recently chose to spit up water all over the floor rather than drain it in the usual, and less messy, through-​the-​sink-​drain method.
Master Tech sent out a very nice, clean-​cut sort of fellow to have a look. He removed his shoes at the front door. What impressed me most about — Rory, I think — was that he took time to listen to my description of the problem first, then looked at the machine, then asked one or two additional questions. He diagnosed the problem quickly, then checked to see that the operation was better, then explained to me in layman’s terms what happened (without talking down or obsfucating). He was careful to ask if I had questions, to answer them, and then to ask if I had more questions. He even took a moment to suggest that I use less soap (apparently most people use too much), and that given the age of my dishwasher, I might consider replacement rather than repair should it break again.
$ 68 for the visit (no parts were necessary) and consultation, which seems cheap, really. He emphasized that a 90-​day guarantee followed; that I should not hesitate to ring back if the problem replicated itself.
Four stars rather than five only because I was a full week from call to available appointment date. The scheduler asked whether morning or afternoon was preferable, and the technician was well in the scheduled time range.
Certainly will call them again.

Not impressed. While, in my experience, they do a good job at fixing appliances, their call and scheduling system is f-​ed up enough to drive me batty. One major complaint is that they don’t give you a time range for your appt. until the day of. Second is that they call and leave messages and when I call back nobody seems to know why anyone called me. I’m going with the smaller operation fix-​it people next time.

Ahhhhh, there’s nothing so soothing as a nice sleep when you’re not feeling well. You hear the buzz of the TV in the other room, you hear your partner on the phone. You hear the washer’s alarm buzzer go, and go, and… WAIT, WHAT?!
You run down the stairs in a daze, wondering if you’re really awake. Everything in the basement seems to be sloshing around. A bad dream? Nope! Your real live basement is now a wading pool, with a good 5 inches of water getting the 4^th of July swimming party started early. Crap. Run upstairs, yell for a hand, grab the nearest bucket and pan. Assess the situation. Start bailing. Keep bailing. Tell partner to go get a wet/​dry shop-​vac, keep bailing. Vacuum up the remaining water. Bring out the big fans.
Next morning, bring out the gloves, bleach, mops and sponges. Make sure the furnace isn’t damaged.
Breathe.
Call Master Tech.
Seriously, these are the guys to phone when you have an ill and/​or potentially broken major appliance. For just under $ 70, they’ll send out a spiffy, kind and thorough repair man to check out your washer, dryer, or other big metal thing you don’t know how to fix. They’ll diagnose your problem, and also walk you through what’s wrong without talking down to you or making you feel stupid.
If no major repairs are needed, it’s possible that you won’t end up paying for much beyond the service call fee. These are your go-​to guys for peace of mind, though. If you absolutely do not want a repeat performance of «Splash Basement 2010: Wet Hot American Basement!,» do like I did and call Master Tech.
A few notes on the ol’ MT: I’ve marked them as a «handyman» since there doesn’t seem to be a category for appliance repair. Though my home is in Washtenaw County, these folks also service Livingston and Western Wayne Counties as well.