Cold Stone Creamery

Very simple, bland flavored ice cream. I got a chocolate ice cream with butterfinger mixed in. The ice cream was not even sweet! Bland, flavorless ice cream. The idea sounds amazing– ice cream and add in your mix ins. But unfortunately the outcome is disappointing. Only a matter of time before it goes out of business.

So I came here to make a huge order for my family and Meghan helped me. She was super fast, also friendly which you usually don’t get both! She also knew her information and rules and us a professional mixer! Great experience thanks to Meghan

Great service and the ice cream is so delicious. The staff was very helpful and friendly. Definitely come back to this location

Honestly, not big when it comes to Unilocaling, but this gave me my first opportunity to do so.
Cold stone is a once a while type of place. Literally have been to a cold stone like 3 times with this visit, boy was I excited. I like how they mix the add one into the ice cream. Looks fun.
Well here it goes. I went in with my boyfriend and best friend, wanting some ice cream on this very super hot day. We took time to look over the menu cause it’s had been a while since we were there. Well, finally when we made up our minds, we ordered! I ordered a raspberry sorbet and was planning to get add ons because hello that’s the whole point of coming out here. The girl attending us, tall skinny blonde white girl, just asked for my size and didn’t even let me get my request in for everything else I wanted with it before she put it in the cup and handed it to me. My boyfriend then asked me, I thought you were gonna get add ons? I answered with, yeah I thought so too. The girl was like, OMG I should have asked you, sorry. Didn’t even offer to fix it. Then she moved on to my boyfriend who wanted a cheesecake fantasy. The girl had no freaking idea what he was asking for. Come on, you work there for crying out loud. She continued with telling him he needed to pick a flavor of ice cream, so he did. Then she was like, you just want the plain scoop??? NOOOOOOOOO. HE WANTED THE CHEESECAKE FANTASY. He repeated for the last time what it was he wanted and she was like, oooooooooOOOOOOOOOooooh ok. Made him his ice cream and just shoved it in a cup. Then my bf informed her that he wanted a cone not a cup. She just looked at us and said, it doesn’t come with a cone. Please tell me, how does it not come with a cone if we are asking for a cone??? Is that not what the cones are for? For options as to if we want cup or cone?!? On the picture of the specific ice cream he wanted it was in a cone. We don’t mind paying for a cone!!! Please help me, I’m confused. To top it all off, it was free cone day today like every Wednesday apparently, for the special collection ice creams. Which he, my bf, ordered. Done.
I just want to know, how can you work like this?
Treat every customer equally. She was being so kind and generous and asking all kinds of wonderful questions to every other customer but not us. Really freaking disappointed man.

I order the medium size ice cream and it was put in a large cup, and I was charged for a large size. They also ran out of regular cones and only had chocolate dipped ones left. I paid for the dipped cone as well! Not my fault they ran out.

Incredibly friendly staff. The ice cream is always made fresh daily and they do an amazing job on their cakes. My favorite place for ice cream.

What INCREDIBLE customer service! I ordered a simple ice cream cake for a gift and the staff, two different people, called to verify my order to make sure I was aware of all their options and to get the cake I wanted. And it was a fantastic cake! Thank you for your attention to my order!

I don’t get it. There is so much hype over cold stones. I’ve tried it twice now. It’s nothing special. Over priced ice cream over priced toppings.

Great staff and I could eat «Coffee Lovers» everyday and be satisfied. I never thought I would become addicted to ice cream until I came into this store. And I never thought I would cheat on my favorite Johns Dollar Scoop down the street, but I had to, its to good.

We’ve been to this location quite a few times and I love it. The employees are super friendly and the store is always very clean. Their birthday cakes are a bit pricey, but you more than get your money’s worth. We got my ten year old a Darth Vader ‘Chocolate Devotion’ ice cream cake, a few weeks ago. It was delicious and he absolutely loved it. It turned out exactly as we ordered it and was ready to go right when I came to pick it up. I’ll definitely be ordering more ice cream cakes from them in the future.

Well I thought it would be a good idea to spoil myself today with some Coffee Ice Cream and Heath Bar mixed in for $ 3.75. The only problem is the Heath Bar was RANCID!!! I wasn’t positive until I was almost done eating it, or I would have told the young girl working there. I learned my lesson the hard way. Next time I will just drive down the street to John’s instead. It’s much cheaper and fresher.

Tasty, but always feel disappointed with how melty the ice cream is. It is almost like a shake rather than an ice cream.

The three stars are for the boys who work there they are always very attentive and don’t mind when you ask for extra or personalize something. The girls there are ok but when I asked to make a waffle cone after they said the ran out, her attitude changed completely. She didn’t even offer to make another one she simply said it takes five minutes to make and we ran out… Made me feel bad for asking for a cone when I asked for one but what’s ice cream with out an ice cream cone?

OMG where can I start! Well they have so many different selections of ice creams to choose from. Great service and OK price range lol over all awesome place to get ice cream

Terrible service. They were out of waffle cones and didn’t offer to make one. How can you be out of waffle cones?!? After we pressed the issue he finally offered to make one which took an additional 5 min.

Love the crew. I usually ask for Margarette G. She always makes me Rocky Road with French Vanilla and chocolate with chopped almonds and marshmallows.
Also try the Skinny Vanilla with Strawberries.
Both are tasty. Enjoy

2 words… peanut butter cup… okay thats 3…
Awesome ice cream! a little pricey but you cant beat that quality! Service was good, loved the layout and their process for making the ice cream. Really felt like watching them make home made ice cream!

The Cold Stone crew at Slatten Ranch is the best and definitely Nicole. She was very patient with my sister and I while we took a some time making our decision. Giving suggestions for the No Fair Funnel Cake my sister ordered along with making my Chocolate Devotion as we laughed and chatted with her. She is a fun and great asset at Cold Stone. Thanks so much, you are awesome.

The best ice cream in Antioch! Amazing customer sevice, high quality ice cream. So much variety to choose! I recommend Birthday Cake Remix

I have and will always be, a Cold Stone lover!
Really, for an Ice Cream Chain store it certainly meets up to my high expectations when it comes to Ice cream and sure as heak puts poor little Baskin N Robbins to shame.
I have frequented this place a few times over the years and have always been impressed with the consistent, quality and flavor of there ice cream, as well as the friendly, enduring service I seem to encounter on my visits.
When I’m trying to be good, I will get a small of there Guiltless Sweet Cream ice cream with cinnamon and when I m in my splurge mode, I will order either the regular Sweet cream or the Cake Batter concoction accompanied with thick, moist dense chunks of yellow cake mixed with in… yes…so good
Consistency is as always, dense yet smooth and creamy and just dancing with sweet guilty flavor.
Since I am not fortunate to live close to Ice Cream havens such as the famous Mitchell’s of Fenton’s (which again is probably a good thing) Cold Stone is where it’s at when your out in this neck of the woods.
Location is convenient, service is friendly as well as accommodating and the quality and execution of there Ice Cream is an absolute winner in my book!
There Ice Cream Cup Cakes are a must try!