Straw Hat Pizza

Horrible delivery experiance.
I ordered a pizza for delivery at 6:50 pm. Now I was told that the deliver time was a little long due to there being 2 deliveries ahead of mine. Fine. I get that. The girl on the phone (emily?) Quoted me a time of 45 – 60 minutes. That’s fine. I give my card number over the phone and hang up.
8:00 comes around and still no pizza. As I’m getting ready to call back to see what was taking so long, the gal from Straw Hat calls. She apologized for the wait and said the delivery guy was leaving the store that very moment. Cool I think. He should be here in less than 10 minutes due to how close I live to the place.
Delivery boy shows up at 8:45. That’s almost two hours of waiting for a small pizza, a medium pizza and some garlic twists. TWO HOURS! That is unacceptable in this day and age with GPS in every single device imaginable. Still tipped the driver (I use to be one, and I know how much a delivery drivers base pay sucks), and get ready to enjoy the goodness in the boxes. There was no cheesy delicious goodness. There was raw pizza dough and freezing pizzas. My wife had a feeling in her gut that it was going to be a terrible experiance tonight. I should have listened. We have had far greater service at the damn Dominoes across the street.
It breaks my heart to give this place a 1 star review. Straw Hat was where I got my very first job back in 2006. I worked there for three years and prided my self on an amazing customer experiance. My how standards have fallen. Sal I hope you see this. You shop is not what it use to be.

I’ve lived here all my life and im 34 and today was the worst service that ive ever had. I work for The Concord buisness office at Wells Fargo and i will surely make them aware of your awful staff and service. Thank you

What a joke straw hat pizza is anymore, it use to be family oriented not anymore it’s filthy and POOR service

I would never never ever eat at this Straw hat pizza in Antioch. The Owner Sal has to be the rudest and crueles business Owner I have ever met. Let me set the scene for you. My poor 8 lb very very I’ll dog was walking on his grass. Sal the owner approach me a told me to remove my dog from his grass. I explained and pleaded with him to allow her to stay because she was so violently ill. In fact I did not believe she would make it through the night. I promise him that if my dog made a mess I would clean it up. His response was pick up that dog or I will kick her. I step in front of him to slow him down and told him that I would kick his A– if he touched my dog. He grabbed my wrist and luckily I pulled away while grabbing his shirt and yes I told him once again I would kick his a – . If this guy treats harmless I’ll animals and girls with such hatred he does not deserve to be in business. In fact he deserves to be behind bars

For me this is the he perfect pizza place. Certainly better than the overpriced round table. It’s not to noisy, with plenty of seating. I feel the prices are fair. The salad bar is awesome. They even have green olives! They have a drink, pizza and salad bar dinner deal for only $ 10 bucks. The pizza is tasty too. I recommend.

Me my mother & father came in for lunch. No joke there was a young girl who did not have a name badge (or I would have made a personal complaint on her) that seen us all walk in, stand in front of her for 5 minutes continued to finish her text message. My mother finally said «are you ready?» She then said «I was waiting for you» I mean RUDE. After all that did not say thank you or anything. She’s lucky the pizza was amazing & was served by a much happier girl.

Ok seriously, first of all my salad plate was dirty. I had to ask for a plastic to-​go container because i was not about to eat off of that. Than the pizza crust was not cooked through it was still really doughy and not crispy at all. Than to top it off there were no toilet seat covers or soap in the bathroom. Wow never again.

What a joke. I grew up on this place, back then was a good family place. Now is always empty and filthy. The prices are ridiculous !!! Wowzers the owner is a total B!!! I almost got in a fight with her over something so stupid… she tried to double charge us for a salad, A $ 7 salad!!! With cheap ass iceberg lettuce, and extreme cold bread sticks… uh no thanx. We even saw an employee pick up salad stuff that fell on the ground and put it right back in the salad bar!!! You gotta be kidding me!!! Never ever go back, not worth dealing with a crazy B, and getting highway robbed

I am giving one extra star because the past few visits I have seen a lot less of the moronic manager I had complications with previously. There has also been a large fluctuation in the rest of the staff, in mostly good ways. The food is the same as I remember. Still good with room for improvement. One thing that happens each time though, is the breadsticks at the salad bar never seem to be fresh/​stocked. I wish that would change so I could have another thing to say I like about this location.
As of now, I still much prefer the Brentwood location almost solely based on service & cleanliness.

This was the worst pizza experience we ever had. Got two medium pizzas. One combination and one pepperoni pizza. The pepperoni pizza was burnt, they took it back and made a new one. When they brought it back it was burnt again. Not as bad as the first one but it was still burnt. Then once we started eating the combination pizza it had a excessive amount of flour on the bottom. Had to call and talk to the Manger numerous times. She did give a free side of potato wedges then she gave us a free large pizza half combination and half pepperoni. But never again will we order from this place! Spent 43.68 plus tip for nasty pizza…

Pizza and salad bar is good. I would highly recommend to get it to go or delivered if possible! Place is so dirty and it smells horrible! Like dirty toilet water to be exact!

I had a horrible experience at this location. The owner Sal is a complete crook. I went to this location because we were holding a team meeting and I ordered a small pizza. First of all their prices are extremely high, but because I was there I bought it anyway. When I took a bite of the pizza it was doughy and seemed to be unevenly cooked. It immediately hurt my stomach so I didn’t eat any more… When the meeting was over I took the pizza back and asked for my money back. She offered to make another pizza, but I declined, I wanted my money back so I could leave. I was told that the only person who could refund my money was the owner Sal. I was told he would call me the very next day, but that didn’t happen. I followed up 3 days later and when he finally called me back he was completely rude stating that he does not refund money and offered to make me another pizza. When I declined he said the had done all that he could do and invited me to sue him. Basically, he admitted that his ovens were not working properly and therefore I was not due a refund only another pizza. Sal basically refused to refund my money and to make matters worse, he hung up on me.
I am a reasonable person, educated and established… Do the money was not the issue, but I do expect my food to be edible, this pizza wasn’t. The restaurant was nasty and had food all over the floor… I almost slipped. The salad bar looked horrible and the quality of the salad bar items was below standard. Furthermore, there are NO signs that say no refunds… EAT THERE AT UR OWN RISK. Not only did I walk away with a stomach ache I was also robbed of my money. Be careful patronizing this establishment.
#A very unhappy customer

Just had what was without a doubt the worst take-​out pizza I have ever had in my entire life. Undercooked to the point where parts of the dough were nearly raw, had I been in the restaurant I would have sent it back in a heartbeat. This after the place ran out of sausage (at 5:00 pm already). Reminded me of why I don’t buy pizza at Straw Hat, Wouldn’t have this time either except that I was in a hurry and it was on the way home. Bottom line is that I just wasted 35 bucks on an extra-​large serving of combination crap. Next time I’ll make the drive to Melo’s where you get actual value for your money.

THANK YOU STRAW HAT PIZZA
My nephew’s 1^st birthday party was amazing! This was actually my first time at Straw Hat pizza so I didn’t know what to expect. I walked in and I was the 2^nd to arrive at the party. I started setting up the decorations: table clothes, party bags. Birthday boy table.
The first hour was chaotic because I didn’t have any idea what my sister ordered or what Straw Hut offered. All I know is that close to the beginning when the party was about to start, pizza was coming out.
There was a big mix up but I really didn’t know what happened. All I know is that the pizza that they ordered didn’t belong to my sister and the workers mixed up the order so the pizza that we received was on the house and everything after that was our bill. I was SHOCKED when I heard that. But the workers were so perfessional that not one time did they discuss the situation in public, or put blame on anyone.
Our server was Mikey and I really appreciated his service everything I asked for, I received it. When I asked for trash bags, he brought bags, when I ask for more plates he brought them, but I asked for the pizza to be boxed up he did it. So in reality I can not complain about his customer service. I think he did an amazing job and provided great customer service especially since my family is not the easiest to deal with.
At first the room that we will walked into was very big so A+ plus for that. But the room was very very hot! I like that the manager Jennifer came right to rescue she turn down the heater and turned on the air in the room it took awhile for it to kick in but eventually it did and everyone was well satisfied. Thank you Jennifer! In the beginning I also like her and thought that she was doing an amazing job because I noticed that she was a manager that observed her workers and how the restaurant was operating but at the same time as service was getting very busy she did not mind getting her hands dirty and jumping right in to help. A well done job from a manager standpoint. :-).
The cashier Adriana was also very helpful. She would have fooled about her age! :-) but I like that she was very cautious of what she did when I ordered wine I had no idea that she was underage so as soon as she asked me for my ID I questioned her. I called Jennifer the manager and let her know that I wanted to order the wine and Jennifer took care of me right away. But when Jennifer let me know the age of Adriana I had to apologize for my actions because Adriana was just being mindful of her job and was doing everything correctly. I was just being very impatient and wanted my wine lol.
The kitchen worker Miley did a great job in explaining and helped mewhen my family wanted the pizza heated up. Not one time did she say she couldn’t help us despite the fact that she spoke Spanish but that did not stop her from helping us she always asked for a translator and when she received an idea of what we were talking about she did exactly what we asked. Muy bueno gracias Miley !:-)
In reality I would definitely come back here again I had a great time and my nephew had a ball! The customer service here was amazing and that’s all that matter to me :-) thank you Jennifer, Mikey, Adriana, and Miley for making our experience the best it can be for my nephew’s first birthday! It would definitely be back here again

When we were there: a little after 1:00 pm to about 2:00 pm June 6, 2014
What we ordered: medium pizza with pepperoni, mushroom and pineapple; one salad bar that consisted of salad, ranch and croutons; small side of the classic garlic bread which was more like cheesy toast.
What happened: we all threw up later that day, husband and child had diarrhea and it was the only thing we all ate differently from our usual everyday meals.
The pizza was so very mediocre, the salad bar was a salad bar although I do have to point out that where they put the sunflower seeds looks like it’s never been cleaned, the garlic/​cheesy bread was probably the best thing we ordered and even that was just OK.
Not worth the $ 30something dollars we spent there to say the least.
Want food poisoning? Come to this place! They got you! Free of charge (aside from whatever you order).

They do not use the coupon off of Unilocal.It isn’t that much off But they refused to use it. When asked her name the manager said they didn’t give out their names. Waited 10 mins for a mini pizza (6) one inch slices that we’re warm. Will not be returning here.

Good pizza. It’s awesome how much Sal does for the community of Antioch. I went earlier today for some pizza, and he was helping with a fundraiser for Antioch Relay for life! Great guy!

Love the pizza. Very friendly service. Salad bar is a lot of toopings. The corn is my favorite topping for the salad. The little pizzas were my favorite when I was a kid. My grandma lives out there and she is the one who takes me to straw hat.

I’ve been coming here since I was a kid, way back when it was across from the mall. I usually come in for the lunch specials, the salad bar is always stocked with fresh veggies, warm garlic bread, and the ranch dressing is the best around!
There is a large enough room to reserve ahead of time, for birthdays and group parties. There is also a back patio for those who like to dine outdoors.

This Straw is the best one I’ve been too. The salad bar if my fav. It’s always stocked with fresh ingredients, yummy dressing and warm bread, if you are lucky.
The best deal is the lunch deal. It’s kinda funny they call it that since it’s available all day, everyday. Anyway, you get your choice of a 2 topping personal pizza, salad bar and drink for like $ 12. For us this is prefect since our kids love the salad bar too. We usually get full off the salad and bring the personal pizzas home for left overs. The only bummer is that you can’t use your Unilocal check in offer for this deal.
They have a mini arcade which the kids enjoy. The race car game is broken so they get to play for free.
They also have a large room for private parties. There are several TVs which usually have sports on.
The bathroom really needs help. It has a musty, water smell. The paint is atrocious! It looks like its kept up on maintenance just old and smelly. Luckily the bathroom is not a deal breaker, at least not in this case.
Kids, friends and I love coming. And we will continue to keep coming…