Wendy’s

Stopped at this Wendy’s for a bathroom break while on a road trip from California. We were told we could not come in because they were not open yet, all the while the 20-​something young man was stuffing his face with a burger. The door was open, and he still insisted they were closed. When asking to simply use the restroom, he was very rude and would not allow us to. I though people in the south were supposed to be friendly! I get better friendliness and customer service in Los Angeles, believe it or not. Grateful I didn’t eat anything while here.

We come to this Wendy’s two or three times a week for lunch. It is very close to where I work, so the location is great. The drive through is fast and efficient. You do not have to wait very long. I wish they could apply the same efficiency to the line inside. Almost every time I have gone to the inside line I wait on average about 25 minutes. This is on top of the time I spent driving there, about ten minutes. So almost half of my lunch break is spent in a line. It has been so bad at times that I have gotten out of line and went to the drive through and received good faster than those still in line.
Nothing against the employees as they are performing the work according to the procedures. Perhaps instead of one person taking the orders and then having to fill them, have the cashier take the orders and someone else fill them. I think management needs to review the process and make some changes to procedure. No one wants to spend a majority of their lunch break in a line. I won’t be eating inside this establishment anymore. It’s faster to get your food at the drive through and eat it somewhere else.

I’m not sure that fast is in their vocabulary. They didn’t have my salad. I ordered a jr bacon cheeseburger with just cheese, and she said, «So, you don’t want bacon?». Really?

This is the best experience I’ve ever had in a drive through. They had a line of 15 cars that moved quickly, yet we were still asked key questions and they LISTENED to our answers! We had a couple minor changes that they got exactly right. And all of this was from genuinely happy and upbeat employees.

I formerly worked for a company for many years right near this Wendy’s. It was the fastest fast food restaraunt I had ever been to at the time. The food was hot and fresh (I hope), tasted good to say the least.
Seating is gobled up by tradesman and high school students before you can blink twice.
Great place for a poor man/​woman.