Verizon

This store is awful. First, the employees are rude. I’ve been in this store many times and have upgraded 4 devices here. It used to be ok a couple years ago but this year it’s been consistently bad! An employee helped me upgrade my cell phone and sold me on this «special» where I spend $ 200 out of pocket then receive all $ 200 back by mail in a Visa card I can use. He kept talking to his female manager who approved this special deal. Now, going back, I did NOT want to spend any more money than to just upgrade my phone. But he pushed and pushed and kept offering better deals until I got a deal that tempted me enough to give in. after talking to his manager about this special (the special is I get 4 items PLUS a FREE tablet! I only pay the monthly Internet fee AND I get my entire $ 200 that I spent out of pocket back in a Visa card by mail!) I took it. I was careful about asking what I needed to do to get that $ 200 back because I really couldn’t afford to spend it that day but gave in only because I was promised it would come right back to me… he assured me several times that HE would take care of sending in my rebate paperwork. I asked several more times because the deal just seemed too good and he assured me… he had it all taken care of. All I needed to do was go home and enjoy my new phone, tablet, and accessories… and wait for the rebate Visa card to come in the mail. I asked him how long it would take to arrive in the mail… he said 2 weeks approximately… but if it didn’t arrive in a month, contact him and he’ll remedy it.
Well, I NEVER received the rebate and I’ve been in the store several times to complain about this. This first time was months later and after the employee there called Alex (the guy who gave me the deal) at his home, he said he remembered me and that he would call me back when he came in to work. I provided my number. No call. (And by the way Alex didn’t note in my account the special he gave me).
I went in again about a month later (hard to make time to go to that store for this whole ordeal because of work) and the male Caucasian employee who helped us was RUDE to me and acted as if I wasn’t worth his time! Omg! And of course, there was still NO RECORD of my last store visit or anything that transpired last time. He gave me his manager’s number and told me to call him tomorrow. I was so put off by it all that I felt I was being jerked around so I didn’t feel like speaking to whoever is in charge of this unprofessional conniving store. I called Verizon instead. They couldn’t do anything for me since there are no notes in my account about anything I reported. They asked me to return to the store to speak with that store manager because Verizon couldn’t do anything only he could.
I have been so busy and like I said it’s a hassle and too time consuming to go in… and frankly I have such anxiety about it all now that I dread speaking to another person from that store.
I’ll call the store manager shortly… once I get my anxiety under control.

Art is the worst Verizon employee I have ever encountered. He acted like he was bothered by helping me activate my phone. Instead of showing me any offers that I could take advantage of, he gave me half answers and couldn’t get rid of me fast enough. Rude! Rude! Rude! I wish I could give him no stars.

George is an amazing employee !! I went into to get an upgrade for my mother in laws phone and I ended up switching from my sprint service to verizon. He helped us out a lot. If you go in you should request him personally

I cringe when my phone needs repair or replacement because I absolutely despise coming into this horrible place. The employees try to appear to be helpful but they fail. Everything is always so expensive and I always leave needing a xanax.

The employees at this store just get worse and worse. Act like they are doing you a favor to help you! Time to change management to change the atmosphere at the WORST Verizon store in the High Desert!

No customer Service! I went in today to get information on a new phone and on my plan. as soon as I came in there was a female out front talking ghetto over skype on her phone. I go in and my phone goes off to check in so I set up and I start looking at phones. «ghetto lady» comes up with her tablet trying to check me in I told her I was good and that I was waiting for a rep to help me because I was looking at a certain phone but open to suggestions and to talk about my plan. she tells me «I might as well go online and not be here because they have no information on said phone then proceeded to walk me out the door. I called in to talk to the manager and I learned «ghetto lady» was the manager or so she says she tells me that she can gladly help me over the phone but I told her I drove all the way over there I believe I should get an inconvenience credit on my bill. she gets all mad and starts talking about how they never kick anyone out and I should have been nicer since there were only 2 customer service clerks and her and that shes going to mark that she tried to help me. I called 611 and talked to someone from corporate where they called the store and they talked to the real manager who wanted to set up and appointment for him to call me and that was it lets see what happens tomorrow.

If I could give zero stars I would horrible customer service. I have been with Verizon for 16 years and the lady working there last night acted like she didn’t care if I was a customer or not. Very unprofessional language and attitude. Considering to change providers I have spent over $ 50,000 over the years with them to get treated like she doesn’t care… I don’t know if other stores act like this, who are your valued customers??? If you act like this with me, I wouldn’t like to see how you treat your new customers. Arrogant employees specially the lady working there last night I don’t remember her name or I would post it all over the place!!! It was last night after 8:00pm. What ever her name is she should get a bunch of coal in her stocking!!! Merry Christmas asshole!!!

My best friend works for Verizon and used to be the store manager at this location. My review is based on the service I received when I would go in to visit her as I was getting things handled for my husbands work phone.
I have sprint and I am not a Verizon subscriber but I love the mifi service I get from his company aircard.
I had to buy a new car charger and I love how great it works with my iPhone. It charges fast and has never been funky. It wasn’t horrible in price either. It was about the same price as target.
The employees have always been sweet and friendly to me when I came in the store. I’ve never had to wait in a long line or anything.
I’ve never started service here or bought a phone from this store. I’ve only bought cases and chargers.

Went to the Apple Valley store with my ipad2. The new ios8.1 upgrade would not download. I was told by the sales person my iPad was too old. He proceeded to say I could buy a new one at the cost of $ 600. Made no sense to me as my iPad stated I had the capability. Was in Costco, spoke to their people. They said I may just need to plug my iPad into my computer and download the new upgrade thru iTunes. That worked. This isn’t the first time that this store has tried to get me to buy something I didn’t need. My iPhone was purchased thru Target in the same shopping center. The people at Target are professional, NOT on commission and very helpful. I will never go back to this Verizon store.

We have been trying to break the stranglehold from AT&T (spotty service) for 8 years now. I was still in a contract and figured that there would be no way out getting screwed having to wait for another 8 months. I happen to be in the area and went into the store and spoke with manager Steve. He was very knowledgeable and gave me the rundown of the current specials /​plans. I went home, spoke with my other half and we decided it was time to have decent cell coverage in the high desert for a change, even if it cost a little more money. When we went back, store manager Steve set us up with representative Edwin Ortiz. Edwin is a very knowledgeable representative and extremely personable. (This is the guy to see) He was able to get us in to a plan with more benefits for about the same cost. He was also able to get us credits for my old iPhone and credits for porting our numbers over from AT&T. The iPhone 6 and Note 4 were not in stock dues due to their popularity and being recently released. There was a little snafu with the shipping from the corporate office causing us to get our phones later than expected but Edwin went above and beyond to make sure it happened ASAP. We ended up getting the iPhone 6+ and Samsung note 4 and we are extremely happy now. The Verizon service in our area is NOW fantastic and I could finally speak to my girl without saying «can you hear me now». Thanks Edwin, you’re the man!

I was looking for a simple option for a broken beyond repairable phone, there was 1 greeter and 2 store employes standing around doing absolutely nothing but focusing all there attention watching a soccer game! Keep in mind there was customers waiting patiently for service besides me. So I waited and waited but yet the game was more important and these employes had the nerve to constantly look over at us and must have figured how unprofessional it must seem to us paying customers ! Where was the leadership the management? Even if these people were on break or lunch how rude n unprofessional ! I won’t bring up the subject of my experience of customer service when I was finally helped with my phone replacement issue I’ll let you imagine the rest of the bad help exp !

Poor poor service drive off the mountain and to a different verizon store, that’s how bad this place is

Please forgive my first posting. I was so mad i was seeing red. But! I still am mad at this store. 3 weeks ago, I had my 76 year young mother go to this store to upgrade her phone. (since I live 400 miles away I could not do it) I pre-​called the store and let them know she was coming and what to show her, (samsung Gal-​S3 or Droid X) when she got there the person I talked to went to lunch and a young man talk to her and talked her out of the phones and told her older people need other phones. Well the phone she got was a older samsung. It had to be ordered because the store did not carry the phone. So she ordered it on my acct. Well when she got the phone it did not work so i called tech support and they said the phone was broken. and told me to have my mom take it back to the store and trade it for the right phone. so once again I pre-​called the store and explain the problem and told them my son was going to come in and trade the phone in and they said no problem. We were well within the 14 day return warrenty. So I put my son on my acct for a one day deal. but when he got there. the drama started. they were rude to him and made him feel like he was trying to get over on them. So he called me, and I called the store and asked to speak to the manager. little that he know, I had tech support on the other line and they were recording the call. I told him to do the deal and gave him all the info, but he refused to do the deal and got me so mad I had rased my voice and he hung up on me. he claimed i threaten him. but tech support recorded it all and found that i did not. and they were blown away that he would not do the deal. So tech support took over the deal and I was able to get the phone I asked for in the first place. but my mom will not have a phone for 4 to 5 days. All I can add is the manager at this store is a piss poor manager. I have a store here in modesto, ca and they will bend over backwards to help you. This guy needs to be fired or step down. first he got over on a 76 years young lady then he made a Operation Enduring Freedom Vet who gave 3 years of deployment and still to this date helps keep our country safe. feel like he was steeling from them. And I have reached my stress point max. Please take note of this if your looking for a new phone. this location is bad and they lie to you.

I was due for an upgrade on my phone for about a year, but I kept delaying because I didn’t want to upgrade my plan and lose my unlimited data plan (they don’t offer this plan anymore.) I stopped into this location one day just to check out what my options would be and I was so pleased with my customer service! The girl who helped me (I didn’t get her name) assured me that I could keep my plan, I was grandfathered in. She also answered a million questions for me and helped me to get all of my information off my old phone.
I was just really pleased with the service at this verizon location.