Jbella Nails

Clean and pretty salon. Good customer service. The nail techs do a nice job. My mom goes here all the time and loves it. I would go here more often if they were open on Sundays.

Not a favorite of mine. Somehow, I managed to get the same woman twice in a row now and each time she butchered the same big toe of mine while trimming a cuticle. This spot is close to our home, so out of convenience I go here but I’m done as of today. I’d love to attach a photo of her (but that would not be nice along with my hemmorhaging toe). Aside from the normal which is this place does not always appear clean or sanitary and there are often long wait times regardless if one has made an appointment or not. I gave it two stars because there are a couple of real sweet workers there and I’m always irked that I never seem to get them.

This review is about speaking to someone on the phone. When I last visited, I had a lovely experience.
When I checked out, my card was swiped once and it didn’t work. So another time. Turns out that I got debited twice.
I called someone and had a frustrating experience. Told them I am disabled and it was hard to get up there. (They used to have an escalator that went right there but that is no longer there. Boo on DeLuxe Foods or the owner of the complex.)
After four or five calls, trying to get their email address (so I could send them photos of my bank statement) which never worked, I finally asked them to email me back. All of my other tries sending them emails kept coming back undeliverable.
Finally I heard the person I’d been speaking to ask to have someone who speaks english get on the phone.
God help me, I’m open to everyone coming here for the opportunities here in our beautiful country. If you have someone who does speak english at the front desk, it would be helpful. It’s not usually a problem if you’re only going for a pedicure, but if there are problems like I’ve had, I suggest you ask if there is someone who can speak english.
Not a xenophobe, just never heard back from the english speaker…

I have been going here for years and always get an excellent manicure and pedicure. Clean and always friendly staff who work very hard.

I usually go to Ocean Paradise and decided to try this place based on a family member’s recommendation.
Pros– good selection of nail polish
Nice massage even with with the more basic pedicure service
If you’re in a rush– they don’t mess around and will get you in and out quickly
Cons– staff inconsistent with their quality
My pedicure chipped within 24hrs after receiving it– I got a dark color with a shimmer to it which usually stays on without an issue for several weeks
Perhaps they thin their polishes with acetone or the top coat they used was insufficient– my take is that if you’re not receiving the higher end pedi service then you get what you pay for in terms of quality.
My sister was asked if she wanted nail art by the other technician but I was not and my technician made it clear she was in a rush to get my pedi over with.
Overall– I won’t likely be returning and will be happy to spend a little more for Ocean Paradise where they treat you like a valued customer and the quality and ambiance of the salon is of a higher caliber. I have been to many nail salons all over the US both upscale & budget and this place seemed to charge what an upscale nail salon would but with the quality of a budget nail salon.

I made an appointment, and had to wait 20 minutes for my pedicure. Granted, it’s a HOT day, but for some reason, I just expected the place to be air conditioned. It’s not.
My pedicurist apologized for the wait, but I didn’t find any extra service as the crowd thinned out. Not sure I’ll go back!

I went to this salon recently and it was very busy, but efficient! Very clean. The workers don’t sit and talk all loud to eachother so you can’t understand what they are saying and yelling about (and you always think it’s about you!) lol
Anyway an overall quiet and relaxing. Foot massage and Pedicare the Best. Hot towls and a nice leg rub down leaves you feeling relaxed. Oh! and the massage chairs. Perfect day!
Thank!

So far i have visited this place twice. Both times everyone was very sweet and made me feel comfortable. Yes there is a bit of a language barrier, but that isn’t an issue for me. I get gel nails done– they last a really long time and look great– no chips or fade. I will be coming back. I would recommend making an appointment because this place has been very busy both times i have gone in.

Amazing customer service, excellent nail technicians, super clean environment and outrageously good massages! Highly recommended!

Everything was going okay, staff was friendly and the place was super clean.
The technician immediately tried to up-​sell my on gel. I couldn’t understand what she said and I said, No I said I wanted clear? The entire shop roared with laughter. Now looking back on it, we should have left. They kept on saying, «gel» «gel» and laughing hysterically. I am serious.
My daughter was embarrassed that they kept on laughing at me.
Who laughs and continues to laugh at their customers? I hope they never treat anyone like that again. It was not cool. And this is a true story. And guess what it was a birthday present from my daughter.
About their work it was inconsistent. My daughter got a better pedi and I received a better mani. The tech working on my daughter tried to sell her gel and she said no but I think that is why she didn’t get the same mani.
And like the other one star review they are rough. If the techs don’t like their work, do something else. No reason to be abusive!
As I said my daughter over tipped them and if they read this review they should know, just because we don’t speak their language, that does not give them the right to make fun of their customers because we don’t understand them. We heard you and saw you. You all should be embarrassed! Especially the owner who was there.
And then demand tips for mediocre work, which my daughter tipped over generous, you deserved nothing for such rude behavior. There are other nail salons who needs to go and be verbally and physically abused and then have to tip those doing the abusive behaviors. That is messed UP!

Everyone there was so friendly. I got a pedi & brow wax. I love the open airy atmosphere… Especially since I had my 4yr old with me. There was no wait & the service was awesome. I will certainly be going there from now on!

Second time I’ve enjoyed a mani/​pedi at Jbella Nails, and today, three of us showed up unannounced and had a great time. Excellent in every way, and we all had a great time. I can’t verify whether they’re sanitizing everything properly, but I had no reason to doubt it. For a walk-​in shop that can accommodate more than one person at a time, this is a great place!

Absolutely agree with J N. This Little Girl is a disaster. she also did the worst service ever for me last month and behaved impolitely when i asked her fix it. everyone should stay away her service. However, in general, the other technicians are great.

Today two of my friends and I had scheduled mani and pedi appointments in celebration of a birthday. All three of us were extremely pleased with the service from all three of our technicians. This will be my go-​to mani/​pedi place from now on.
BTW, Love Linda :)

I was welcomed to my appointment for a pedicure with a warm smile. Linda suggested a different color than I’d chosen and I couldn’t be happier. The massage was wonderful and the pedicure simply perfect. All of this for $ 23! I’m never going anywhere else again.

Great pedicure! Emily did an amazing job tonight. I really love going to this place, great customer service and the best mani-​pedi around!

I have been going to Jbella since I was about fourteen, my Grammy used to take me here all the time. Since then I have continued to come back, I have never been to another salon that put in so much effort to my pedicure. They usually take about an hour, amazing massage and all. I also get my shellac done here, the best I have had out of the other five salons I’ve tried them at. My current one has been on for over two weeks! The women are very nice, there is no need to take them talking in their own language as them talking about you, get over it. The place is very well kept and I just love it! I will stay loyal to them for as long as I live here!

I went to this place because it was rated well on here but I was disappointed. I got fake nails and after just 6 days they literally started to fall off and I hadn’t even done any dishes or hard work with my hands. I called them to ask if this was normal (I know it’s not) and they confirmed that and offered to do a fill for free. So I went and got my nails fixed and was happy with the way they looked but after just one week a nail came off. I expect nails to last about 3 weeks before I have to get a fill and even than it should be because they grew out, not because they are peeling off. I would not suggest this place.

My new fav, so don’t change… Well, you can change one thing. Talk to me more than your co-​workers. It’s the normal complaint at nail salons that you feel like the employees are talking about you. With that said, there are massage chairs, OPI polish and detailed work (no missed polished spots.) it is only $ 30 for a spa pedi/​mani. This is my new spot.

I can’t believe I am the first to review this place-​They are usually packed! Jbella is the only place I go in all of Santa Cruz for a mani/​pedi. They are clean, friendly, inexpensive, and do a great job.
When I can’t get in w/​my esthetician I will also come to JBella for an emergency wax. Not that they do a bad job, I have just been going to my lady for almost 10 years. Though, I would say to make sure to say exactly what you want before they start bec. there is sometimes a slight language barrier, so make sure to be very clear. But the price is a bargain, I spent $ 75 today, including tip, for a pedicure, eyebrow wax & a bikini wax. Some salons charge $ 50 – 85 for bikini/​Brazillians!
All the ladies (and one man that I’ve seen) who work here are sweethearts! I highly recommend.