LOFT

I strongly suggest the manager change the sales ladies. Just went to this store today and the ladies working in the store (Saturday morning, 9÷5÷2015) were not willing to help the clients, even when you have a question about the size and asked her nicely, I was surprised that this kind of sales can work in LOFT store. I bought a dress though I felt not comfortable at all. Please don’t be so rude to customers, that’s not good for LOFT brand’s reputation.

I agree with the other reviewers about the customer service here. when you walk in, no one greets you. Also no one helps you at the fitting room either. That’s fine with me but what’s not fine is when I get a chance to talk and interact with the sales associate at the register, they act careless towards the presence of their customers. Also the sales associate rang up my exchange wrong and charged me more (there was a sale going on). She didn’t apologize when I came back.
I would only come here to order the clothes I know I want from them to get free shipping or to try clothes on so I can purchase it online.
Also they don’t carry pants in size 0 or 2. All the pant sizes are big.

I ve been loving this store for years because of affordable price, trendy and friendly services.
Yesterday my mom wanted to do exercise, so i suggested to go shopping. Going shopping is like catching two birds by throwing one stone: shopping and exercising. When i came to this store, fortunately they had 40%discount of all new products. I bought two pants and one T-​shirts for mom $ 125. Few days ago i bought one pants for my mom at Ellin Fisher and i paid 200 for one pants and needed the cleaning.
Every product was told by its quality. Even though having discount, i never disappointed at all because all products were very trendy and high quality. Wrinkle free. Long life span.
Employees were very friendly. They never pushed me to sign up some cards. They explained only the products.
When i finished the shopping my mine was so bright like this store decorating with lots of lights.
Tips: They discount product gradually like 40%off for one week then 50%, 60%… If you are over sizing or too thin, it is not popular and you can get 60% off. My daughter is too thin and she always get 60%off.

What is wrong with the sales reps at this store??? I’ve been here several times (and actually purchased stuff) and never does anyone bother to say hello or offer to help. They barely talk to you until you get to the register, and even then they have a stone faced look. Same experience at the Tustin Ann Taylor Loft… maybe having a stone face and no cheery disposition is a prerequisite to working at these stores. Not sure why they all look and act so miserably.

I LOVE Loft! It’s probably my favorite place to get clothes right now and this season’s offerings are AWESOME! The pants always fit, they have a great selection and the sales associates are always ready and willing to help. In this location the sales associate only checked on me once in the dressing room, but I think it was because we had a large party and she assumed we were taking care of each other? Not sure but I would have liked to see her more.
Love LOFT!

I think this place used to be an Ann Taylor back in the days, but has been down graded to a LOFT since. The employees here are helpful and nice enough, but they run out of the small sizes FAST. I guess too many xs/​petite Asian ladies shop here… plus LOFT sizes seem to run somewhat big, the combination of which means I can never find what I want in my size :(Oh well, at least my wallet will be safe!

I came about this store after roaming through the mall and noticed this cute store. This would be the ideal place to go for work related clothes for women (outside of NY Company, Banana Republic, Gap, etc.), and some of the clothes are for out of work, too. For someone in their early to almost mid-​20s, this place is a hit-​or-​miss.
They do have great sales though and sometimes coupons, too.
No real idea on customer service except that I wasn’t greeted/​helped.