Block Advisors

This is about the Ardmore location. The receptionist was friendly and easy on the eyes. So I wait maybe 8 – 10 minutes for a humorless older gentleman by the name of Jules Horvath. After I explain the one part of my return that I need help with, he humorlessly informs me that what H&R Block does, is tax returns. (me on inside: seriously?) So I realize that even though I already completed ²⁄₃ of my return on e-​File, and was hoping to go back and finish it there, that’s not going to be a possibility, and this guy was just going to start my whole return all over again. So I hand over all my paperwork and sit back, and he enters my data, and occasionally asks me impossible questions like «Did you take deductions on your Schedule K-​1 last year?» Finally he’s all done, and he tells me that not only do I *owe* the IRS $ 8000 because my company screwed me, but I owe *him* $ 419. I actually interrupted him as he kept talking and said, «I’m sorry. Did you just say I owe you FOUR HUNDRED AND NINETEEN DOLLARS?» But yep, that was the fee, which apparently is based on which forms you have to file. I was expecting maybe hopefully like $ 60, I’d’ve paid $ 100, I would merely have grumbled at $ 200, but this was a whole ‘nother league. These fees were never made known to me before the services were rendered, which is unprofessional if not unethical. I’m sure they’d’ve told me if I had asked, but who asks? That’s the first time I ever used a tax preparer, and it’ll be the last time I use this one. Again: the receptionist was lovely and efficient.

Block advisors are always able to help. I’ve done my taxes before and let me say, Bob Johnston always finds me more money than I could on my own. Their hours are super friendly open 9am to 9pm during most of tax season. Parking can be a pain to find in front of the strip but the large lot across the street always has open spots. I always use Bob Johnston and highly recommend him to any friend or family member to him. In fact he is the only reason I gave them 5 stars and not 4… Bob’s worth it.

Worst customer service. I was their last priority. My «accountant» took care of three phone calls mod return making me sit there for an additional 15 — 20 mins.

Listen everybody!!! I scheduled an appointment a week in advance with Michelle Martin at this particular H&R Block. She called me Thursday, on February 5^th, 2015 to confirm our Sunday appointment on February 8^th. The night before, I gathered all the necessary papers and my W2, ready to complete my taxes. When I arrived at 11:15 am on Sunday, she was not present. A man walked out of one of the rooms and stated that she was not scheduled to be there, which is fine by me. However, after waiting 15 minutes for her arrival, I left since I was frustrated that she wasn’t there and I missed Sunday morning service. It now Tuesday at 3:45 pm, and I haven’t received a phone call for an apology. Now, I must find another tax professional to prepare my taxes. Do not go to H and R Block. They are not ready to get your billions back America.

if you are having problems with this or any other h&r block office in the state of pa, you can contact the pa dept of revenue. file a complaint with them and they will investigate. don’t forget your facts and any support information you might have.
best of luck!

Update: I filed a consumer complaint with the corporate office last week. I received a call from the corporate office today saying that they would not refund my money and I would have to go back to the local office. The representative had a very nasty, negative tone and asked me why I paid for a service that I was not happy with. I told her that I was not informed that I could even refuse and I would have appreciated a discussion about the fees before going through the entire process. This was a complete method of entrapment. I was hoping to speak with someone who acted like she cared or perhaps would ask for my account of the events. Clearly, my expectations with H & R Block were too high. Do NOT use this service.