Dunkin’ Donuts

This Dunkin Donuts location does not honor any Dunkin Donut app for food or beverage that you have earned. With the short and rude conversation I had with the clerk on the other side of the counter, just now, I will not be going back to this particular location.

Worst and slowest service ever. Then when I order he got it all wrong. That thing someone wants to deal with after a long flight. Employees need better training.

The coffee is bad. The people are rude. The staff does not care about their products. Worst DD I have ever been to and I am from New England where they are in every corner. This review is for the Dunkin Donuts in Terminal C at DCA airport.

Slow service. Staff didn’t understand what «Bacon Supreme Omelet» meant despite that being on the all day menu. VISA gift cards do not work despite a large sign clearly stating that VISA cards were accepted.

Horrible service, power outlet is just accessory. Got a bagel but charged with additional water. All the restaurants/​chain at airport just sucks like hell!

This place is truly awful… don’t even attempt it unless you have an hours-​long layover. The incompetent staff wanders around meaninglessly, making drinks out of order, neglecting orders entirely, and messing orders up. I waited 15 minutes in line for a drink that was not made and a bagel that was never offered up. I eventually had to leave empty handed to make my flight. Unless you like to have your blood boiling before a flight at 7am, skip it.

Glad to have access to Dunkin Donuts iced coffee for quick caffeine burst while in the airport, but the service at this location was slow and inefficient. On a Saturday afternoon with lots of spring break travelers in the airport, there was only one person working the counter and preparing all orders. Even though there were only 5 – 6 people ahead of me in line, it took nearly 20 minutes! The employee also got my order wrong, and I had to go back to have her fix it. She fixed it quickly, but come on!

I so wish I had read the reviews before I bought anything from here. At the front of the register they have large cups of munchkins. The variety of doughnuts available was sad so I asked how much the munchkins were, and received a reply of ‘I don’t know’. Ummm… don’t you work here??? I certainly don’t work here otherwise I wouldn’t be asking YOU the price. The I asked what the doughnut was with the pink and white icing was, a ‘croissant doughnut’. Sounding interesting so I gave it a try and purchased a Boston cream as a back up. I actually wanted a cake/​old fashion doughnut but they only had boston cream, croissant doughnuts, some square ones with hearts and some glazed who h chocolate icing. I am also a fan of the maple ones, which were also missing in action. Firstly, I’m like on my fourth bite and I realize there’s some kind of filling gushing into my mouth which she never told me about. Umm… what if I was allergic to strawberry or whatever it was. The. I see something poking out from the back, it’s a piece of pink paper! Omg smh. I think this is my last visit to Dunkin in Regan.

I was trapped in DCA about 3 hours longer than what I anticipated. However, Dunkin Donuts made it bearable. There is little structure to the line, which can grow long, so everyone has to be on one accord. This is a very busy area of the airport. The barista was competent, as I told her what I wanted before she was ready, but by the time I got to the counter where I was supposed to order, she already had my drink ready. Way to keep the line moving.

The worst! March 3 at 5:15 am. The line is so long cause only 1 poor guy worked taking order, getting coffee, then searching donuts, cashiering. Dunkin Donut Headquarter. Come and stop by and talk to tge owner. Consider red flagging the franchise licence. Schedule more people to work !!!

This one is getting filed in my complaintbook. First of all, Dunkin Donuts as a whole pretty much fails every time. Sure, they are okay if you need to grab a quick cuppa coffee and you don’t particularly care about how good it is. And I’ll throw them a bone, if you go early enough in the morning when the bagels are super fresh, they’re decent. But, for the most part — thumbs way down. BUT THIS particular DD is like everything you could ever not want. Like if all your bad karma manifested itself into an airport concessions vendor, this would be it. Like if all the gross cancer carrots (you know the ones) in the bag of pre-​washed baby carrots manifested itself into a brick-​n-​mortar pop up, this would be it. Like if stepping in a puddle and soaking your shoes AND your socks manifested itself into a chain sustenance retailer, this would be it. You get it. It was not good.
I had an evening flight out of DCA, and would be landing at my destination in the realms of a realistic dinner time. However, having eaten the world’s laziest lunch of an apple and peanut butter some 6 hours prior, my stomach was telling me that a bag of JetBlue blue chips was not going to cut it to hold me for another few hours. So, after exploring the dismal options around these parts of DCA, and voting against the $ 5 bag of pretzels, I decided to stop by Dunkins and grab myself a bagel.
Me, to the man taking orders: «I’ll have a plain bagel, toasted, with butter (smiles with anticipation).
Dunkin man: «Sorry, we don’t have bagels.»
Me: (frowning and judging whether or not he’s pulling my leg) «You don’t have bagels??»
Dunkin man: (nodding his head and SMILING at me) «Sorry, we don’t have bagels»
Lady cleaning up in the back: «I think we have two left, check the cart»
Dunkin man: (rummages through the cart under the register) «Ooohhooo we do have bagels! We have two! An everything bagel or a cinnamon raisin.»
Me: «Um okay, sure, I’ll take the everything bagel. Toasted, with butter.»
Dunkin man: «Sorry, we don’t have a toaster and we don’t have butter.»
Me: …
Me: «Okay, cream cheese is fine. You have cream cheese, right?»
Dunkin man: «Oh yes. Of course.» (acting offended at my ridiculous question)
By the time I paid the 3 dollars for a bagel I no longer really wanted, I was in total disbelief. How in the world could any Dunkin Donuts NOT have a toaster. I mean, how in the hell could they run out of bagels, but honestly, no toaster? No butter? Whaaaaat the furk man?
Of course, as we all could have deduced, my bagel was A) not sliced and B) hard as rock and clearly stale from sitting unnoticed for who knows how long. Probably the worst bagel I’ve ever had.
To add insult to injury, the whole «store» was dirty, covered in crumbs and spills, and unkempt. There were flies buzzing around in the donut case, and there were no use of gloves to be seen. The same man who handled my bagel, handled my money. I should have definitely sprang for the $ 5 bag of pretzels, or Taylor gourmet. So in short, don’t do it. Don’t Dunkin at DCA.

Good coffee, dryish donut. Stay with just coffee. It’s your only choice in the terminal. Hard working team behind the counter.

Can’t toast bagels. Bagels are not pre-​sliced. Plastic knife is inefficient at halving said unsliced bagel. Service was not friendly. Slow.
Should have gone to Starbucks before security.

They have the longest line in this section of the airport. The servers are friendly, patient, and courteous. Good way to start off the morning.

dude! you don’t have latte?! you can’t toasted my bagel? Are you kidding me?!
after standing in line for 10 – 13 minutes they tell you all of this things — it’s not the DD that I know!
there gain that there is no Starbucks after the TES
to bad DD

This place have the worst costumer service ever !
They don’t mains to give bad service cuz they know that people will buy there anyway…
So morning and I was bit late and the line is too long I ask for late coffee to woke up bit and guess what ??? Dunking donuts don’t have late coffee!!! then I ask for tasted the bagel, and guess what ???
they don’t have also toasted beagle !
So what is the point even stop there and not to have toasted beagle and not have late coffee.
The coffee was horrible, and my beagle was old or too cold to eating it .
Anyways just come prepared from the Starbucks!
Cuz it’s toooo experience and not worth it .
The

The one outside of the gates It says ²⁴⁄₇ it’s a lie. Been here since almost 1 am
one was here. Around 1:30 someone showed up. I get up to get something and by now it is 2 am. Guess what. No one is here!!! Several people approach the counter including me. There is no sign of life. Ha I finally go again at 4 am. Guess what I did find someone Arthur register and he was setting up the donuts on the shelves finally. He made me wait 5 minutes in line before acknowledging me and there was nobody in line besides me. Not only that this is the same guy that I’ve been seeing sitting down chatting it up with two other airport personnel. Oh and yeah the French buns they were hard and old. Thanks Dunkin Donuts. I am literally never going into another one of these stores EVER!

Friendly service. The only thing is they don’t toast bagels here and its a long line. However the coffee is good and they have donuts at the airport at 5am.

I wish I had read the reviews before I bought anything from here.
Iced coffee (dark roast NOT available) =$ 2.29
— got it sweetened and it tastes a bit watered down. Slightly sweet. Not worth my money
«Chocolate donut» — I asked what flavor it was and this is what they said it was. It was the completely dark brown one. It was alright, but not the same as what I remembered the last Dunkin donut to be.
Overall drinks were terrible, donut mediocre.
Service was alright. Didn’t have enough interaction with them to give an opinion. Go eat and drink at the other places available here.

They gave me a hot cup of coffee in exchange for money. Pretty standard for a Dunkin’ Donuts.
Sure I’d love for this stand by Gate 32 to valmorphenize into a stand-​alone box with rows and rows of lovely delicious donuts… but for the fact this is just a wee station at dead-​end gates in the middle of a busy airport.
Isn’t it enough it dispenses caffeine?
@least there’s more elbow room in the copious amounts of seating round the gates then there is on a Jetblue aircraft.
:/​