Extra Space Storage

Hey! Just had a great customer service experience and wanted to give a shout-​out — Ms. C. was a big help! Thanks!

Super helpful staff– clean and safe facilities. Easy parking, always carts available and the elevator is not far away.

Friendly service and they make it easy and painless when renting a unit. It’s a little pricey, but always well lit and I feel safe going there.

I’ve had a storage unit here for many years and just recently upgraded to a much larger space. It’s convenient, clean, feels secure (as a single woman, that’s important to me as it can often be pretty desolate up there) and the staff is incredibly friendly. When I was moving units recently, they were very helpful and found the perfect unit for me. I think that overall their pricing is pretty fair. I will say that my rent has gone up there quite a few times since I first started renting years ago, I would much rather have a facility that had a contracted rate for as long as you keep the unit, or an agreed upon percentage increase every 3 – 5 years, something like that. However, I’m not going anywhere because in every other aspect, they are great.

In terms of customer service, cleanliness of the facilities, and availability of moving equipment, this place is great. That said, they have had some roll-​up gate issues that continue to vex them. HOWEVER, I left this facility because they raised my rent as soon as they possibly could (after the normal monthly rate kicked in). That really sucks in terms of scaring the &^%$ out of me that this was going to continue… so I moved to Security Public Storage in Herndon (who agreed to a rate cap). If not for that price gouging increase, I would have stayed a long time.

Great internet price. I was told it would last for 5 months. What the increase would be I am not sure. Claudia was very helpful. Carts are always available. I had no issues.

We’ve been renting storage space from Claudia for years. She is wonderful! Friendly, helpful, smart, patient… and always remembers us. She has helped us change units and finds us exactly what we are looking for.
The location is great, the facility is clean and well kept, secure, and the prices are more than reasonable, especially when you look at other storage companies’ facilities and amenities.
I strongly recommend ESS Four Mile Run, and am grateful that Claudia is there!

We rented a 10×10 indoor climate-​controlled unit. The elevators are large, the place is secure, and things seemed clean and well-​kept.
Jessica in the office was extremely helpful and answered our questions and handled things so quickly and efficiently that it was over in only a few minutes.
Parking is limited, but there are 3 standard loading docks available to be used at the same time.

I had a great experience with this Extra Space storage location. It was a bad and unexpected situation that made us need to use a couple of storage lockers. Claudia was very helpful and knowledgeable and managed to ease some of our stress. My parents were very impressed with how clean the facility was. Carts were always available. I had absolutely no issues and would definitely use this facility again.

This review is for the office only — I am not using their facilities.
Last week I came here to look at some options for storage — my fiancé and I have moved in together and not only have to fit two different homes into one tiny apartment in Alexandria, but the gifts from the wedding registries are coming in and we’re just completely out of space.
The facility is clean, and it’s close to the Shirlington Dog Park. The parking situation is limited, but they do have the area where you can actually pull your car up to a huge garage door and unload your items.
When I arrived, the store manager, Claudia, was AWESOME. She was just coming back from showing another potential client the facility and was very pleasant to talk to. Unfortunately, there was a woman who came in after me and demanded to be served first, as she «places to go!!!». Claudia kept her cool the ENTIRE time (I would have lost it long before) and was just very calm and polite when she explained that she could only take customers one at a time, and in the order they arrived.
Claudia was super cool and explained the options that she had available. She showed me everything that I wanted to see and even apologized for the rude customer (even though it wasn’t her fault, and still, I commend her for her professionalism). When I explained to her that I was still going to look around, she offered to hold a space for me for a week.
Ultimately, we went with another company (it was cheaper and closer to the neighborhood that we’re looking to buy a house in), but I would definitely recommend this place if you’re looking to have a storage unit in Shirlington. Claudia was THE BEST to work with, and the customer service usually speaks more to me than the actual service.

It is okay. The facility is clean and people are friendly. Just be warned about their online specials. They don’t tell you that the specials only last a few months then the rate per month increases astronomical. If I was told that, I would have chose my unit differently. Now, I’m stuck cause I can’t get people there to move me out and move me into another unit. Ask lots of questions about the rate and know what you are getting into. Since they run a month to month business, they can do shady things cause the original lease you sign doesn’t really matter after one month.