Henderson’s Moving Service

The worst move ever! It took them 9 hours to move a 2 bedroom condo 10 min away to a townhouse. Two years ago I moved from a 3 level townhome to the 2 bedroom condo which was 45 minutes away and the move only took 5 hours (I also had more things during the prior move).
When the guys arrived, they said I hope you aren’t moving to a 3 or 4 level townhome. I confirmed that I was. They are movers. Even if they don’t want to do stairs, they should never express this to the customer. The estimated time to move was 5 hours and I expressed my dissatisfaction with the owner. He stated that the loading dock was far away from the elevator. Then when he came to my house to fix the scratched wood furniture, he stated that his guys said it took a long time to move me because my things weren’t packed and I had clothes everywhere and I was not ready to move. A TOTAL LIE!!! All of my things were packed and the things I didn’t pack were in a room with the door closed and I told them not to move them. Which they did not. The owner made it clear that he believed his guys and that he was not going to do anything to rectify the situation. No refund for broken dishes. This moving company is the worst and I will NEVER use them again. I advise you not to as well.

I moved in May 2008.
After I paid the three guys and tipped each $ 20 and they left, I said to myself «hey, where’s my gorgeous limited edition artwork?
I called immediately and the owner didn’t seem to care. I kept calling to see if they’d «found» my art in the truck or at another stop. NO luck.
They also damaged my Scandi dresser. For that, he sent out a repair guy. But I never heard an apology or an offer of restitution for the missing piece of art – which was worth $ 500. I really miss it. It would look great in the bedroom.
I highly recommend having someone with you to inventory stuff coming and going. Moving day is too much for one person.

We used Henderson’s last year to move our small 1 BR apartment locally. They sent a 3 man team that was very unprofessional. They took 7 hours to load the truck, drive it to our new place, and unload it. This was a move from Arlington to Vienna, approximately 15 miles, and both locations were easier to work in than most. Everything was completely packed ahead of time and they did no unpacking at the destination. It took that long because they would vanish for up to 30 minutes every time they took a load to the truck and were witnessed standing around the truck smoking on more than one occasion. The estimate was for 3 – 4 hours.
Anthony Henderson quickly stopped responding to our emails after we detailed our complaints and none of them were ever resolved.
There are enough movers around, my advice would be to find another one. The experience was a nightmare for us, we were hoping to avoid the stress of moving everything ourselves but ended up with even more of a headache.