Jos A Bank

I made a mistake coming to Jos A. Bank. I was taken in by the low prices and the commercials, so I bought several suits at the Clarendon store. The suits were poorly fitted and of lousy quality. After a while some of the trousers started fading faster than the jackets and vice versa. I took the least horrible looking suits to my tailor to redo the alterations JAB had done. Now I’m left with two suits that I wear once or twice a month, for days I don’t expect to step outside the office and meet anyone new.
I twice contacted JAB to give them the chance to correct this situation. Radio silence. No one even responded. I realize some people have had good experiences with JAB. Rock on. But my experience was very disappointing.

My boyfriend and I were going to a gala. He came to my apartment to get ready and at 8:55pm he informed me that he had forgotten his bow tie! (grrrr)
Everywhere was closed, but when we called Jos A bank they told us they’d leave the store open for us to come and get a black bow tie quickly. Amazing service. Thank you so much for saving the evening!

One of the female employees who works here was extremely helpful in helping me find what I needed. Other than the fact that she offered me an ugly mustard color suit that no one would buy, she did a decent job. Almost none of the other employees really cares that someone is wandering around their store not being able to find the appropriate sizes for anything. It isn’t like there are signs hanging up to point you in the direction, which makes you completely dependent upon one of the workers coming to help. The men in this shop are useless.
Also, they charged me over $ 90 for terrible tailoring service. The coat I bought needed the sleeves shortened so I paid out of the nose for them to do it as well as shorten up the pants. Well, they said it would be ready on the 19^th and that I would be getting a phone call to tell me if it was ready. Never got a call and so I was in the neighborhood and went in to check and it was actually done. No big deal, just annoyed that no one called me.
I was however really upset when I put the pants on and one of the legs was shorter than the other… Seriously shorter… Not like a little ¹⁄₈ of an inch shorter, a significant amount shorter. And they didn’t even touch the sleeves.
So after I was done being mad, I asked if they would fix their mistakes and they told me I would have to pay again to have the tailor do it. At which point I just left. Unbelievable!

For how good the service was on the front end of buying my suits, it was equally as bad on the back end. I still maintain that Karl did a great job of taking care of me when I initially came in to pick out and buy the suits, but this place failed pretty miserably when it came to delivering them. They were late, gave me attitude for coming into the store on the day they were supposed to be ready (their position is they will call you when they’re ready), and then didn’t call me when the suits were ready for pickup. Frustrating.

after my complaint on their social network site, the manager of the store called and profusely apologized. I explained to him that I won’t be back as I was not impressed with their suit selection or their completely clueless eastern European staff. I wrote this update only to recognize that they did have the courtesy to contact me and investigate my complaint.
finally for those who want to know, I bought a set of two Ermenegildo Zegna suits from Saks and she liked it very much and the sales guy was very decent (unlike Jos A Bank) and the price was not too extreme

It’s been several years – probably at least four – since I’ve been there. I was really impressed with the manager (think his name was Paris) and with the tailor.
They really helped me to get my suit selection up to a respectable level. When I went In, I had several things already in my closet. They helped me find the stuff that I needed to complement what I already had.
It will be interesting to see what happens to this store now that it was sold to Men’s Warehouse.

So I originally gave a 5 star review but after wearing my suits I noticed they are the wrong size and the guy who helped me really had no idea what he was telling me. I came in not knowing my size and I relied on the employee to help me. He did not help me by telling me the wrong size and convincing me it was the right size. The employee was supposed to be the suit expert and now I look like a fool wearing my suites! 5 Suites are now trash! and I have only used 1 once. TOTAL WASTE OF MONEY!!!

Convenient location and affordable decent-​quality suits is what you come here for, and that’s what you get — but not much more. When I graduated from Loyola University in Baltimore, JAB delivered a ‘how to dress professionally’ lecture to graduating seniors — smart marketing! I’d always found the staff helpful, if not as solicitous as Brooks Brothers, Nordstrom, or even Macy’s. Recently my husband left the military and needed suits for work, so we headed to JAB, needing to watch our budget.
We walked into the store, and three people made eye contact — employees — but it literally took us walking over to the racks and beginning to browse before anyone approached us. It was just odd.
Eventually the Assistant Manager, Mr. Buranov, came to help us. Mr. Buranov is ‘all business’, but was very helpful in finding a slimmer-​cut fit that better suits my husband’s lanky frame. I knew that pricing was somewhat «flexible» at JAB, so we talked about what we were looking for and why, and we walked out with 2 slim fit signature suits (including hemming the pants) for $ 478, which is better than any department store for the same quality. Mr. Buranov informed us before we left that due to their backlog, it would take about 2 weeks to get the pants hemmed (and one waist taken in too), and asked twice BEFORE he rang us up, if this would be okay which we appreciated… if we’d needed the suit immediately, we wouldn’t have been caught off guard.
In the end, we did not have a bad experience, but that is because of our good fortune to work with Mr. Buranov. Having worked in retail myself, I simply can’t figure out what’s going on with this shop that the employees just seem so disinterested… as another reviewer said, this is not something experienced at other shops, so I’d encourage JAB corporate to look at what’s happening over there!

The selection here is decent and there is always a sale, so I get lured in to this location often. It has been hit or miss every time. Some of the clothes fit ok and look alright.
My recent venture took me to get a fitted suit. The attendant kept trying to sell me suits that I clearly was not interested in. As soon as he realized that I had a solid idea of what I wanted and that it clashed with his, he started to disappear and help other customers.
The suit did not fit well, so it needed to be tailored as almost all of their suits do. When it did arrive to pick it up, I was practically handed my suit and kicked out. I tried it on to make sure that it fit. None of the workers even checked to make sure that it fit. It did not fit well, but due to the lack of customer support, I was unable to get it altered any further.
I had to ask at the register for a bag to take the suit home in or to even be acknowledged. When I was picking out the suit at first, I felt like I was just being looked at as a dollar sign. When I went to pick it up the tailored suit, I was flat out ignored.
This place gets traffic because of the populated Clarendon area, but neither the service or selection warrants it.

If I cold write this in blood and tears, I would.
That may be a touch melodramatic, but I mean it when I say DO NOT go here if you are on the market for suit rentals unless you enjoy feeling stressed and confused. These people messed up pretty much every single aspect of the suits for our wedding and I still get a stress headache whenever I’m in that shopping center. I’m not going to go into the billions of details that they screwed up, but all in all, wrong sizes, poor customer service and extremely confusing business practices (like, you must get measured at THAT jos a Bank, no one could answer any questions because only a certain person could access my account, a few groomsmen had to go twice to get measured because the store «needed my permission» to order them shoes… the list goes on and on.)
Trust me, if you are on the market for suits for a special events, go ANYWHERE else. I know, I know, the location is convenient, but when you have an infant’s size vest for your prom or your wedding tuxedo is missing one shoe, don’t say I didn’t warn you. You’d be better off trying to order suits from Darfur or something.
AVOID!

On the conclusion of The Jos A Banks Saga. The store manager at Clarendon, Scott Rood, came in specially to see me on a day he wasn’t normally there. He immediately greeted me by name. That right there for me made all the difference! And right away took me to look at suits and styles and colors. So I picked out something we both liked that would look good. Scott brought in the tailor and me measured and fitted for my new suit.
After all the sizing and fitting Scott threw in a tie of my choice and gave me half off any shirt in the store. Other than being the poor service by the first sales associate during my initial visit, I am somewhat pleased with the outcome of this experience.
The problem from the start was lack of communication between the customer, that’s me, and store and the store and the warehouse. Scott told me that because of limited space in individual stores, not everything that’s in the warehouse is available at local stores. Which does make sense. Now while I may not go back to that Jos A Banks Clarendon location because a few of the other sales associates left a bad taste in my mouth, I would try a different Jos A. Banks location in the DC area. And I’ll remember to check the on-​line reviews first before I visit that location.

Avoid this location. Before going here I came to Unilocal and read the numerous stories of bad service but thought, «Nah, that won’t happen to me. Plus it’s just so darn convenient to where I live.» Of course, what I didn’t consider was that it’s not so convenient if they can’t get the order right. There’s another location in DC which I’ve heard has better service. Go there instead.
I ordered a men’s overcoat online from the Jos. A Bank website. It was a little bit too large so I decided I would return it at this store location. Mistake. I should have mailed it back directly to the Jos. A Bank headquarters and handled everything myself. The staff told me the new overcoat would come in a few days. Which it did. Except that it was some poor guy’s blazer and not at all what I had ordered. They told me that it must have been mixed up and that my overcoat must have gone to the other guy. They told me they would track it down and I’d get my overcoat in a few days. If they couldn’t find it, they said they’d put in an order for a new one.
A few days passed. Nothing. A week passed. I received a voicemail message from the original sales associate who said that they would put in an order for a new overcoat. I called them back and spoke to someone else who wasn’t helpful. He said he couldn’t figure out why I didn’t have my new overcoat yet but that he would speak to the original sales associate who processed the order and have her call me back. Nearly another week passed and no one called me back. I called again now and spoke to yet another sales associate who seemed rather hostile. I was informed that it was shipped to me already several weeks ago. When I explained that this was the last order which was incorrect, she rather flippantly told me she couldn’t do anything more with it and that I should call back on Saturday when the original sales associate is in. Shouldn’t they call me? I’m not exactly keeping track of what their work schedules are there, and I’m rather busy.
Anyways, I don’t dislike the Jos. A Bank brand, they have solid everyday professional clothing for reasonable prices, but this particular location seems disorganized and with poor service. There’s a location off the orange line near Farragut West, if you’re going to Jos. A Bank go there instead.

Here’s the story.
I went in for a tuxedo. Price was right. a sale going on, I guess. Seems there always is there.
Tried on a coat and it was perfect, off the rack.
Tried on pants. They needed work.
No problem.
Went to get it all done.
Salesman, Steve, lost the coat.‘
What?
The coat was not to be found.
Now, this is a small store.
No coat.
We both looked for 15 or so minutes.
Nada.
So, Steve, to his credit, ordered another one off the Internet — due in in a couple of days.
Time was getting short.
The tux arrived as promised although I had to call to inquire. They promised they would call me. First thing.
Not true.
Went to check it out.
Not the same coat. Fit fine but not the same.
Different flaps in the back.
I was told I was mistaken and that all these coats were like this.
I promise you, this is not true.
At this point I needed the thing the next day so I ate the new (wrong) coat, got the pants hemmed and picked it up on time and complete.
There are many men’s stores in this area.
Avoid this one.

One year ago I purchased two jackets to be altered to fit at this store.
Not inexpensive mind you. But I wanted them and thought they would be a good investment.
WHAT A PAIN! ~ REALLY ~ BAD SERVICE is an understatement.
After one year ~ They could not taylor the jacket correctly .
Four fittings ~ six calls to come in to wait and wait and then find it is either not ready or not done properly and had to be redone over and over.
Finally the manager asked that I might want to take it to my own taylor or one across the way that they use «Georgetown». I opted for my taylor.
(The manager «Steve» later recanted his statement forcing me to call the HQ who in turn called the district manager). Shame on you.
When I brought in the taylor receipts to Steve the manager he would not look at me or speak any more than was absolutely needed… No eye contact at all and an insipid manner.
This store is focused for professionals ~ The manager Steve acted in a very unbecoming and unprofessional way.
I explained that with one of the jackets their taylor had cut too much material from it and can not be altered to fit correctly .
He shrugged his shoulders and said nothing.
I have placed a call to the District manager asking for a replacement jacket. I have not heard a response as of yet.
One year and not one mentioned of ~ «Oh, I am sorry this had to happen». ~ Nothing!
After this I am placing a call to the C.E.O. of Jo’s Banks.
Sad that one has to go through so much to try and get results.
All in all a very bad experience.
Sad but true.
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BE CAUTIOUS! Think hard before you opt to get an alteration at this store.
The economy is tough enough without having to fight for what we pay for.
Don’t let this happen to you.

I have been a contented customer of Jos. A Bank for over 25 years and have frequented a number of their stores in the District, Virginia, Atlanta, and Asheville. I think the clothing is good value for the money. With the exception of the Market Common location, I have always been able to count on knowledgeable, thoughtful service. The sales staff at Market Common strike me as listless, unmotivated, and uncommunicative. I have given up on them and shifted my business to the Pentagon City location, where the staff do not act like they are doing me a favor by taking my money.

I am also writing on the Common Market location. I don’t know why I keep going back to this location. Okay I live 4 blocks away, and I guess I’m too lazy to go to another location, but I have only had one good experience when I’ve walked into this store. Every other time, I’m either ignored or when I ask for help, the sales men act as if I’m bothering them. I spend money at this store on a regular basis, but the sales people here act as if they don’t want it. If you need to buy a suit go to the downtown location.
I agree about returns and alterations. Don’t try to return anything to this store. They will make it as hard as possible. My mother-​in-​law gave me a few items that didn’t fit and I wanted to return them for store credit. mind you! STORE credit. In other words, I can only buy merchandise from JOS A Banks. I didn’t have the receipt and all I wanted was store credit. But the sales person said that I would need the receipt in order to get store credit.
Don’t go to this location. I do recommend the one I think on E or F street downtown. They were very friendly and actually greeted me when I went into the store! Go figure!

This review will focus on the Market Common location of Jos. A. Bank. See below for my take on their suits in general.
The Market Common location is very convenient to my house. For that reason alone, they should be able to accept returns, do alteratiions or otherwise provide customer service on suits I buy online or through their catalog. However, since the salesmen are on commission, they don’t seem too enthusiastic when I come in with a Jos. A. Bank suit I’ve ordered online. In fact, one salesman in particular (Jim) is actually quite rude. What they fail to realize is that even though I tend to buy online (more convenient, full range of inventory, excellent sale prices, etc.) when I come into the store for a return or alterations, I uually end up buying several ties, etc. But their bad attitude is just completely unacceptable. They told me that my returns count against their store sales total. Not my fault that’s their policy. Even so, that’s no excuse to give poor, even rude customer service.
Now, in general, JAB is fine for everyday suits you might wear to work, and when you hit one of their big sales (usually every January), the prices are certainly right. At a minimum I go for their Signature suits, but their Signature Gold suits are even a bit nicer — and if you hit the sale right you won’t pay more than around $ 300. Hopefully, everyone knows you should NEVER play full price at JAB. As nice as their Signature Gold suits are, they lack some of the details of nicer makers such as Hickey Freeman, Hart Shaffner & Marks, etc. at Nordstrom. But, for everyday suits, and unless you can afford $ 1,000/suit to keep your business wardrobe up to date, JAB is tough to beat. Some of their ties are nice, but fairly conservative. I usually avoid their shirts — the quality just isn’t up to par. For shirts and ties I prefer the nicer labels available at Nordstrom, available at good prices during their periodic sales. So, for their good value, everyday suits, I would give them 4 stars. Just stay away from the Market Common location. Go to the one in Pentagon City or downtown on M Street instead.

It goes against nearly all of my convictions to shop in, not to mention review positively, Jos. A. Bank Clothiers. The last catalog they send me had 18 pictures of males in it, and only 3 of those pictures weren’t of middle-​aged white males. Corporately, I cannot say that I’m too enamored of this establishment.
The thing is, I have a job, and that job requires big-​boy clothes. Sure, I’d like to spend the time and money scouring more stylish and unique clothiers for business attire, but it’s not going to happen. Rather, it’s going to happen, but not enough that it results in a full wardrobe. When it came time to stock up on the basics of business attire I went to Nordstrom and Jos. A. Bank, and between the two, I was thoroughly content.
I’m 6′ 3″ and slender but not hipster-​scrawny. Jos. A. Bank has a good fit for me, though the slacks have to be the high-​rise inseam — not available in many of their cheaper slacks — else I look like I am supposed to be wearing an adult diaper. The shirt fit is not that euro-​slender fit that embarrasses those of us who don’t get to the gym like we used to, and that’s good. The quality of their low-​end shirts and suits is not much better than Mens Warehouse, but you can get good deals during their sales on their other lines, which have proven to me to be more durable.
As for style, this is classic American business attire so it’s not particularly stylish. However, a well-​fitted black suit from Jos. A. Bank can be put together with their quality formal shirts and reasonable selection of ties. They also carry an assortment of jackets, and they are rather friendly about fitting you for orders from their catalog/​online store. The service (at least at Clarendon) is mediocre, but then I suspect they don’t profile me as their target market. Once you get the attention of a clerk, my experience is that they are helpful, though not quite Nordstrom-​helpful.