The UPS Store

I have been to this location to ship 10+ items in the past few weeks. Each time I’ve been there has been between 5:30 — 6:30 PM. This store closes at 7. When I used to work in retail, I hated when customers would come in around closing time. All my experiences here have been great. Wade and his team have always taken care of me quickly, politely, and professionally. I wouldn’t go anywhere else to take care of my shipping needs.

Sometimes, I have to take care of business. It’s annoying at times, but when I need to send things without hassle and quickly — this is the place to go. Needed a notary on a Sunday. Boom. Wade was all over that. Needed to send back some shoes too to zappos. Boom. Wade was all over that. Needed to send my notarized documents ASAP. Boom. Wade took care of that too.
No fuss.
Made it easy.
Not a lot of questions.
Helped me when I needed it!
Go here ask for Wade.
Oh and free parking RIGHT NEXT TO THE PLACE. lovely.
Thanks UPS and Wade of course.

I don’t normally write reviews for services like UPS etc, but I just had to this time because I received exemplary service today and must recommend this location! I needed to send something overseas and get it there as quickly as possible. Wade was assisting me — he was super knowledgeable and worked with me to find the best shipping box option to save me money. It was excellent customer service and I will definitely be coming back to this UPS location for my shipping needs!

It is a pleasure to be a customer at this UPS store. Wade, the owner, is extremely helpful, knowledgeable, so professional, and tries to find the best pricing options. These days, it is really hard to find customer service like this. You can also get your passport photo done here.

This is my 1^st time ever writing a reviews about ups’ s service. Because, it was nothing to brag about or nothing to keep me going back to the same location again. Some were nutty, some were rude, some had lack of time or interest to pay attention to details, some were just not made for publick orinted business.
Accept with this location in Arlington
that made me to repeat my business multiple time even though I pass several ups on my way driving there from Washington DC.
Wade is the manager who is supper gentleman, with enormous patient, knowledge, great attitude, supper attention to everything in store even if he’s busy with customer at the time, he can still pay attention to his assistance who are helping others and answer any questions they might have.
Wade is a total trusting business man that you can leave your blongings with totall trust to be packed and shipped later. Which I didn’t experince that anywhere else.
That is the very reason, I am writing a 5 star review, and brag about Wade and his great managent with his outstanding personlity running his ups store in Arlington. I am sooooo pleased finding such store with confident and trust and will highly recommend this store to everyone who wants to be served with class and trust.
Thank you Wade for capturing my business with confidenr and trust, driving from DC while passing several ups on my way to your store.
Sherry A

Worked with the owner on a small printing project. He was more than flexible and super accommodating — totally went the extra mile. Plus they were ¹⁄₆^th the price of Kinkos!

My favorite UPS store! Super friendly and professional staff. Very clean/​modern store that I can count on for my packages to arrive on time. Thank you.

Why on earth would anyone ever set foot in the Post Office? The guys that work here are smart, helpful and will try to steer you towards the best shipping option regardless of price.

They know how to pack and ship boxes. Friendly and courteous owner. Free parking.

Great local business. Friendly staff.

I have used this store several times for multiple items. The owner is super friendly and knowledgable and provides great service. I am in an industry that involves a lot of marketing and have used them to make all sorts of printed materials for presentations and handouts. They have also done a great job and turned my orders around quickly.
I have used several vendors and these guys are definitely on the lower side of costs while providing great service. The location near the Clarendon metro is a major plus as well. I will definitely continue to use them.

This store is GREAT! They are always helpful with my needs. Great customer service! I always go to this location whenever I need to ship something out.

This store is great. If we have to live in a world that still requires us to print and scan papers, at least we can do so at the UPS Store!
Staff is extremely helpful and friendly. One older guy was helping me the entire time from when I entered to when I left. Also, the prices are fine. To use their computer, print out four sheets in BW, and get the files scanned and sent to my email cost me $ 2 exactly. Sweet!
Lastly, location is a bit tricky. Address is technically Wilson Blvd but they are facing Highland Street.

This is my favorite location for mailing, printing, and scanning services. It’s a franchise; however, these guys are very courteous, fast and efficient. The only minus are USB ports on their computers which often do not recognize UBS device. Therefore, if you need to print a label, email it to yourself first. Their document scanning services are significantly less expensive than those at FedEx. At UPS I paid ~12 cents/​page and documents were scanned by staff via auto-​feed; compared to FedEx where I paid $ 15 (fifteen DOLLARS) for same amount of documents that I had to scan myself, each page one-​by-​one (time consuming and expensive).

After posting my initial review, Wade – the owner – reached out to me to apologize for my experience and offer a refund for the computer time. While I might still think twice about returning here, I’m significantly more likely to give this UPS location another shot after Wade’s outreach.

I can’t say enough about how wonderful the staff here is. Wade specifically went way above and beyond to help me. I dropped off a package on a Saturday that I needed boxed, but I had a pre-​paid USPS label. Monday came and the package wasn’t tracking, so I called the store and Wade answered, he provided some ideas and support and suggested I just keep tracking the package, it would show up. Nervous, I called back on Tuesday and Wade offered to go to the Post Office himself and see if he could find out anything for me. While he was unable to get any details from the Post Office, he was very thoughtful and kept communicating.
The package is «out for delivery» today after the tracking information popping up late this morning.
Wade and his team are amazing. I would highly recommend this UPS Store!

The staff here is really friendly and helpful. I do all my international and domestic shipping here! The owner is very knowledgable and always happy to help!

After searching for a bit i found the best place that i feel very comfortable with going to, to do my shipping. i tend to spend a lot of time in a store going back and forth on what options i want go with and also very unsure about what my options even mean. Wade was very helpful and thoroughly explained every option and price and why each price was what it was. after him explaining them i didn’t need to make sure the documents were there by 8a.m. and went with a 2 day shipping instead. but was happy to know i have an option for something to be delivered that fast! (didn’t even know that was possible).
My overall experience here was great! i felt welcomed and happy i wasn’t taken advantage of for not really knowing what shipping i needed. they actually care for the customer and not trying to rip them off because they don’t know what they truly need or want. i also loved the fact that they have free parking in the parking lot behind the building. made me not have to search on a crowded street to find parking and pay way to much in a garage. great store! will be taking all of my future shipping needs here for sure!

I needed to ship 26 large boxes and was concerned with how many trips I would need to make to the store. The store owner, Wade, said it would be easy for him to bring his truck and pick them up himself. Such service. Way beyond what is expected.

Something really important to understand about «The UPS Store» is that it’s not actually UPS. Rather, it’s a privately-​run franchise that applies a variable «multiplier» formula against what you should actually be charged. They do this to make a profit, and naturally, because the commercial leases are so outrageously overpriced in this Clarendon/​Arlington neighborhood, the multiplier is extremely high at this particular «The UPS Store.»
That’s not inherently a reason to rate a business poorly (it’s a free market), but what inspires this negative rating is that the owner wasn’t above-​the-​board about it after I asked. When I got a quote, for shipping something small and under 5 pounds that sailed north of $ 30, I asked why it’s so expensive, and the repeated answer was, that’s how much it costs from UPS. But again, the actual truth is that this store has a very high multiplier to cover their rent (and earn a profit). They should have just said that.
The irony is, you can just print out a label at home via
, pay lots less, and drop off your package at this same place (they’re obligated to accept it). I’m not even talking here about bonus services like packing, boxes, etc. — just the raw cost of shipping something you’ve already got in a box.
It’s 2014. We can do these things ourselves, and it’s no big deal to fire up a computer and print out a label. You’ll spend less time at home than at «The UPS Store» anyway.

Good service

Kudos to their owner who took the time to contact me when I had problems getting a
Will notarized. UPS stores leave it up to their employee to decide if they will notify a Will. It took me several stores to find someone who will notarize them –not even my bank, Wells Fargo would handle a WIll. Wade went out of his way to help me out. I’ve used their package services to send things back to companies and they were very efficient.

Great store. Dropped in to have a few documents notarized. The man working was really friendly and fast. I like that notary services are available all hrs the store is open at $ 5 a document.