FedEx Ship Center

I came in to have some documents scanned and I appreciated how courteous the staff was. There was only one person working the desk, but she was quick and even referred me to another FedEx center that handles bigger documents, which I was really thankful for.
One complaint I have is that the PDF scans I got were not the best quality; two were photographs and I compared them to JPEG scans I made and the JPEG ones were much better. I would suggest asking them to make your scan quality the best possible.
Not great, not bad, but decent.

Horrible service! I had an issue with tracing a package abd they seemed unconcerned. Very bad experience

Had 4 boxes overnight from San Diego on Friday finally today it was going to come 3 – 4 boxes made it and I had to pick it up here. The 2 older gentlemen were very rude and were trying to explain to me that a package went missing. Weird though cause my text said 4 packages out for delivery at 930am –_​– on top of that guy the guy gave me attitude that I was showing him that he was wrong about the situation. In the end he said «if you have a problem you going have to call customer service» I will never be using fed ex ever again. On top of that I am still missing a box full of clothes and shoes :(

I was waiting for an Express package to be delivered at our business. When it started getting late, I checked the tracking online. It said that the driver said that he tried to deliver the package at 2:00 PM but no one was there to sign for it. BULLSHIT. The business was open and I was there expecting it. The driver was probably running late, skipped the delivery and reported that no one was there. I had to go to the shipping center that night so that they would not send the package back to the sender. All I got was apologies but no service.

This is a terrible facility and reflects and reinforces my overall opinion of FedEx. I live in Arlington, a pretty easy to find area, and yet my packages are never delivered on time when they are supposed to be. I signed up for the FedEx Package manager so I could customize my deliveries and do the package authorization release. I thought this would solve the problem. No it did not. I just complicated things. How? I don’t know how.
They never knock on the door either. Just throw up a door tag.
I ordered something to be shipped overnight. I didn’t get it until four days later and I had to go pick it up myself! I asked for it to be delivered to the Clarendon location after the driver refused to leave it at my front door despite my permission to do so. It was not. Got a door tag and one day it was not delivered and another day was a Sunday so there were no deliveries. What am I paying for if I have to go pick things up myself? Isn’t shipping supposed to be a convenience?
I ordered an expensive electronic item and it was to be sent to my local FedEx office upon my request so it didn’t get sun damaged or someone did not steal it. Unlikely to be stolen, but since it was expensive I thought I would be safe. It was supposed to be delivered today, but I got a door tag. The driver didn’t read it (most likely because they are lazy) and sent the item back to this Alexandria facility. I called FedEx and the woman suggested I go pick it up myself. I flat out told her no because I paid for shipping and that it should be delivered today. Silence on the other end. She said the driver saw the notice but missed it. Ridiculous. This location is also two miles from my job so I could have picked it up then if I was notified. But I was not.
I may go pick it up and complain in person as these reviews are never acted upon and to save myself the frustration of the item not being delivered tomorrow. Now I have to waste time, gas, and money. Pretty poor excuse for a logistics company. I think UPS is worse though. Overall the drivers are lazy and don’t pay attention. Stay away, and don’t use FedEx unless you want to put up with the terrible service of UPS as well.

I have to admit, I gave it 5 stars mostly in spite of those who gave such poor reviews for this location. Basically, people are already in a pissy mood when they have to pick up their packages or ship something. Also this location is not very convenient and I’m sure people sit through a lot of traffic to get there. Ultimately everyone wants what they want when they want it and the moment something doesn’t go their way they become whiny. I have come to this location on at least 6 occasions and have had great customer service and speedy service with each visit.

They have left me two door tags, for a package that was supposed to be signed for. Only thing was, they showed up at noon during the week twice. Not really sure how I’m supposed to sign for something at noon, when I’m working… The customer service was non existent, and the lady was quite rude. Use another location. This one sucks.

FedEx decided not to deliver my package, even though I specifically asked them to leave it at my door with no signature, since I would be at work. When I called, they said their driver doesn’t like delivering to apartments, and that if I wanted my package, I would need to drive myself all the way out to Eisenhower Avenue to pick it up.
Later, they reluctantly agreed to send my package to the FedEx office in Lorton. We’ll see later today if that actually happens.
Now I know why they’re not called Federal Express any more. There’s nothing «Express» about this lousy non-​service. I’ll be using UPS from now on.

Even One star is too generous !
What a worst service Fedex does ?
I ahve a package from Texas suppoded to delivered on Wed, Mar 18, no one was home and Fedex left Door Tag. I want to redeliver it, but there was no mark box for it.
Only way to get it is going their store. But I can’t go, so I called Fedex and asked to redeliver next day after 5 pm and I am waiting… now Thursday, March 19, 5: 40 pm
At 5: 00 PM, A Fedex staff called me they tried to deliver at 2:50 pm this afternoon.
But nobody was home. And he asked me to come there to get it, but I have no car to drive there.
I reminded him that I wanted after 5 pm… after 5 pm…
He told me that they can return back to sender if I wanted, what the Hack !!!
And he’d call me back and doesn’t by now 5: 45pm
What a terrible service Fedex does !
More shipping charge, less service than USPS.
I am waiting… waiting. No calling from Fedex !!!

As bad as the reviews are, they have worked for me.

I’m not saying it is the best Fed Ex in the world, but it is certainly better than some of the reviews would have you think. Yes its location and sign are a little weird; I found myself at first heading up to some company’s guarded gate, and I could tell by the guard’s expression I wasn’t the first.
However, once I made it in the door, I was out of there in 4 minutes. Now that is pretty quick service. Wilson and Tom Hanks would be proud.

I hate coming here. The employees are very slow and very stupid. It’s like the post office except twice as expensive and longer lines.

I was nervous about shipping my packages to this location since the previous reviews were pretty terrible. After going there, I’m now sad that the previous reviews have given this place such a bad reputation.
For me, the experience was quite pleasant. Aside from the fact that my iPhone GPS led me to the «employees only parking lot,» I found this location to be very user friendly. The lady behind the counter was very helpful and accommodating to me. I got a notification for one package but I knew I was suppose to have 2 there so I asked if she could check on the status of my other package too even though the tracking said it was not there. She checked and indeed both packages were there. She was offered carts to assist me taking the packages to my car.
I thought the location was clean and gave me what I needed. No complaints here!

What kind of a fedex shipping place opens at 9… don’t bother with this place if you have a time sensitive item.

The actual worst thing in the whole world. Ordered something that absolutely had to be delivered to me ASAP. Paid $ 15 extra for overnight shipping. Next day, I even skipped work to make sure I was available to receive the package. Did not arrive. The day after that, I went to work and came home expecting my package to definitely be waiting for me by then. No. A slip saying that I had to be there in person to receive the package. by that point the shipping center has closed and there was nothing I could do to get my package. I woke up early this morning to drive to the shipping center to just grab my package there instead of having another failed delivery. My package had already been sent out to be delivered again, and of course I was at the shipping center and not at my apartment to receive the package.
A replacement phone was what was in the package so this whole time I had no way of calling them, and no GPS directions to navigate to the FedEx location I was unfamiliar with. Got lost helplessly several times and did not get my package until TWO DAYS after I had paid for emergency overnight shipping. Definitely cried.
Maybe send me an email to keep me updated. Maybe give my package to the leasing center instead of my empty apartment. Maybe I have a job and cant wait around all day for your half-​assed service. No.

The counter employees do their job… with «0» personality. Looks like they’re miserable. Not a location I’d chose in the future.
Apparently you aren’t able to release packages even with written consent within a secure condo buidling. .this needs a policy revision!

It’s been a while that I’ve felt like any service company deserves no stars… but this place is definitely a qualifier for it. You can hear several people in the back, but they have just one person at the front… And right after rush hour! 10 people waiting in line, and each person takes about 10 minutes to service… something isn’t right.

Would it kill you to smile? Did anyone else know FedEx ground and express are different? Me either so if you get a door trash for express do not DARE to ask about a FedEx ground package or they will get do annoyed with you you feel incompetent. If you all for a truck drivers supervisor they will get antsy and defensive and argue with you about the service. This place needs way better customer relations.

For the ship center itself, I haven’t ever had any problem. Drop off and pick up is usually quick unless I wait until rush hour.

Wow reading the other reviews for this FedEx location, I feel like a complete mutant. I use this location all the time and have had zero problems either shipping or receiving packages. Its close to home and has very convenient hours. The staff are efficient and professional and the counters nicely stocked with shipping supplies.
I really don’t know what else you can expect out of a shipping service center. But the FedEx guy who delivers to my condo complex notoriously doesn’t inform you that you’ve got a package until the 3 attempts to deliver are up — so I’m very glad to have an option nearby to pick things up — as well as to use as a «deliver for pickup» location for critical items that I absolutely must have in hand on a certain day.