Browning Arms

Bought a new Browning Cynergy waterfowl 12 ga, great feeling gun, great shooting gun, couple of things that doesn’t feel thought out but not a deal breaker. No way to put a sling on the gun, as a waterfowler that is a must, safety doesn’t reset when opening it, good for sporting guns but not so much for hunting guns, see Beretta they have that figured out. But the real deal breaker was after one day in the marsh, tons of RUST all over the trigger guard and the area around the safety. Even their logo which looks like gold paint has rust in it. I have several shot guns from remington, beretta, benelli and others and this is the only one with rust, especially after one day. Ridiculous for a 1500 dollar WATERfowling gun. Never a browning again, and I have three other guns by them but this is the last firearm from them in my lifetime. And all their customer service said was «you need to get that off» and it just needs oil. What a joke.

Wow, the worst possible customer experience imaginable. After paying $ 3,000 for a firearm, it’s been there since July for a stock repair,(today is Oct 29) and I’ve called every week to try to get an estimate for the repairs, and then finally when I called they said it was done. Amazing. But it had been done for a week, and they didn’t call me. The reason they didn’t ship it was because I changed credit card information, and hence the card didn’t work, fair. They were just waiting for me to call them to ask where the gun was. I gave them new info, they wrote it down wrong, and after waiting another week, I called to get the tracking number and they told me the card number wasn’t right. I gave it to them again. If you like dealing with companies full of robots who don’t give a crap, these are your guys. I’ll never purchase another Browning firearm as long as I live.

Incredibly negative customer service experience.
Defective stock for SA22 was returned and was charged 147 $ to replace it. When I asked that they send back the original «broken» stock, I was told they would, but they sent me someone else’s stock.
Not a big deal, but when I tried to reach someone to rectify the situation, multiple phone calls, emails and a snail mail letter were not returned/​responded to.
Its a real shame, as they have very nice products, but what good are they if they don’t stand behind them?