Jimmy John’s

The sandwich was ready quickly, but with no other customers and six staffers, that’s not exceptional service… Especially when I asked for no lettuce or tomato and ended up with half a head of lettuce on it. I didn’t think «no lettuce or tomato» was a difficult request. Unfortunately they are now on my list of places I have to unwrap and check food before exiting the building. Therefore, I probably won’t waste my time there again. Epic fail!

This location has above average delivery speed and always has fresh bread. Each sub is like they’ve given you extra meat for free.

I give this location four stars because the food is tasty and arrives quickly; however, there have been numerous times when our order is wrong (lettuce when we asked for no lettuce, no packets of mayo, forgetting to cut a sandwich in half and wrapping it separate, as requested, and a couple of forgotten drinks for which we had to wait another 20 minutes.). On the couple of occasions we have dined in, the order has been spot-​on.

Jimmy…
At least you are consistent. Too much lettuce, no fixin’s, but the cost is right as is the speed. Always a decent Roast Beef.

Great sandwiches. Online ordering from my phone is fast and easy. Never a problem. Don’t know what problems they are having. I have ordered at least 5 times from my phone each time the food arrives as ordered. Keep up the good work guys!!!

Typical Jimmy John’s with good sandwiches. Sometimes the service is great and some times it is mediocre, but they are always fast. They are always fully staffed, but seem to turn employees over quickly (which may explain the variety of reviews).

I’ve had the worst experience of my eating out LIFE, here.
So I’ll start at the start, and explain why you should NEVER eat at this particular Jimmy Johns, or, in my opinion, ANY Jimmy Johns, because of their lack of customer service.
I’ve been ordering subs from them for about two months now, and all-​in-​all, they’ve gone smoothly.
Yesterday, I placed a VERY simple order:
2 subs
2 chips
2 drinks
To be delivered to my home. I waited… and waited… and waited, until an hour after my order had been placed, then finally decided to call them. An hour for two sandwiches? Ummmm, that’s a tad ridiculous. So I called, and spoke to a young (sounding) girl with an accent, and told her the minor dilemma I was facing and asked if the order was in transit. Apparently this was too difficult of a job for her to answer, because she asked if she could place me on hold. It wasn’t a big deal to me to be placed on hold, so I agreed.
Keep in mind that at this point, I was merely agitated that my food hadn’t arrived. It’s not that big of a deal. I just wanted to know where the food was.
She kept me on hold for about five minutes, and then a man picked up and said, «Jimmy Johns…»
Then I said,
«…Hi, I just spoke to a girl and told her my issue. Did she relay that information to you?»
He said,
«…No, she didn’t. How can I help you?»
So I told him the story, AGAIN and I was asked, AGAIN, to be placed on hold because they couldn’t find my order. I then told them that I had a confirmation number, and a receipt of them taking $ 14.00 out of my bank account. So I gave him the number, and was, AGAIN, placed on hold.
Ten minutes passes, and by this time, I’m starting to get mad. Not one person has apologized, and not one person has come back on the phone to tell me that they were «terribly sorry, and that they were trying to figure out what happened.»
*this is what you should do if you want to keep customers*
Finally, right before I hung up, just to call them back, the first girl picked up the phone, only to say, «you made this order to be placed tomorrow.» I said, «no, I have a receipt that says it’s to be sent to me, tonight. She literally, as if I haven’t said this to someone in that Jimmy Johns within the last ten minutes, asked if I had a tracking number. I gave it to her again, and she said the same thing. That it will be sent out tomorrow.
By this time, I was over talking to anyone at this establishment. I said, „I just want my money back. Two sandwiches and $ 14.00 isn’t worth this.“
She hesitated, and fumbled around, and said, „so…you don’t want the sandwiches?“
I said, „no“.
She, again, sounded quite confused and said, „so you want your money back, and DON’T want the sandwiches?“
„YES!“ I said. „I want my money back and do not wish to receive any sandwich from you. Just let me talk to a manager and get my money back.“
She said, „You’re going to have to wait till tomorrow when the manager comes in. I can’t give you your money back.“
I’m livid by now. No apologies. No consolation offers. No respect. AND NOW, NO MONEY BACK UNTIL A MANAGER, (who should be on duty at all hours of the day) COMES IN, TOMORROW!
OUTRAGEOUS!
„There’s no manager there?!“ I asked.
„No.“ She responded.
Give me the owners number, please.» I asked her.
She did, and I hung up the phone.“
I would wait until tomorrow to speak to a manager, but at the very least, I was going to give the owner a call to tell them how bad the service was. I figured the number would send me to an automated system for customer ratings. It didn’t, and my issues with Jimmy Johns JUST BEGAN.
I called the number, and a girl answered. It sounded like she was at a party because I heard laughing and talking in the background. I asked if this was the owner of Jimmy Johns, off 64^th. She said, «no, I’m the general manager at Jimmy Johns…»
WHAT?! You mean to tell me that after all that, the chick at the restaurant gave me a private number to a manager that isn’t even on duty, when I asked for the owners number?!
Frustrated beyond belief, I figured I had her on the phone so I’d tell her what I thought. She, at first, was laughing with her friends as I was speaking, so I said, «am I bothering you? Your staff GAVE ME this number.» She then became SUUUUUPER professional and talked me down. She said that she had been on the phone with the girl at the restaurant for ten minutes, (the same ten minutes I spent on hold) explaining how to find my order, and void it, so that I’d get my money back. She also informed me that the incompetent girl whom I spoke to earlier WAS a manager. I laughed and told her that she said, «no manager was available.» Anyhow, this GM told me that she’d be in at 5:00am tomorrow, and she would fix the problem, ASAP. She said a couple of apologies but nothing to spectacular. I figured if I get my money back by tomorrow, it’s not gonna be a big deal.
Long story short, it didn’t go through, and she’s «fixing» it.
DON’T GO HERE!

Incredibly disappointed with the level of service by this particular location. I had called to make an order for delivery while visiting a family member. At first, everything went like normal. I was asked for my address and order. After it was placed the person on the other line ran my credit card and said they would arrive shortly.
1 hour later we still hadn’t received our order. I called back to make sure everything was going okay. The person on the line asked if I was the one who had ordered the specific thing I ordered and I said yes. They placed me on hold, and another person got on asking me what the problem was. I had just told the previous person what was going on. After repeating myself that we hadn’t received our order, placed an hour before, the person told me that we were outside their delivery zone (only 2 miles away). He explained they tried contacting me numerous times (not a single missed call), and got ahold of some random lady who said we lived in some place called west gate. I have no idea who this random person was, it definitely wasn’t me on the one phone I called them from. They also said they had to immediately void the transaction (which now will take days to refund my money) after the order was placed.
Now I could have understood that this delivery zone was outside their area (I’m sure places have weird zones), and I’m sure it’s standard to void a transaction when these mistakes happen. The thing that gave them a 1 star was the fact that they called some random person and said we lived elsewhere. It’s not like we routed our number through the Pentagon with untraceable tracks everywhere. We called from a cell phone.
Lastly, they said they still had the subs if I wanted to go pick them up. I was child watching and couldn’t just up and leave (thus why I wanted delivery) but they had the nerve to tell me they would have to recharge me if I did. They already took the money from me once, that I won’t get back for days, now they want to charge me again? Definitely unacceptable. I would recommend going elsewhere instead of wasting your time wondering if they are ever going to show up.

Piss poor. I tried to order online which was unsuccessful so I called and order the food. The lady on the other line asked for my credit card which I gave her. They showed up at my door and asked for cash. I told the delivery guy that I gave the girl my credit card and it should have been ran. He asked me to write it down and he would take the numbers back to the shop and run the credit card. I told him I didn’t feel comfortable writing my credit card number down on paper and have it floating around and if I would have known this I wouldn’t have order the food. He said their computers aren’t working and that they’d have to run my credit card later. Told him she should have already written my number down and I shouldn’t have to give it again. In the end he took my food back to the shop.
Also to add on to this the other few times I’ve ordered they have messed up my order.

I have been here on numerous occasions and find staff friendly and helpful. Food is quickly prepared and the hunters club my son’s favorite. Its nice to have an alternate to the Subway down the street. Subway was always my favorite until the last few years ago when the quality really started to deteriorate from its original days. My favorite sub at jimmy john’s is the veggie. Best I have had in a chain. Location offers easy parking and close to schools and shopping. Hope they will be around for a long time as we will be regulars

This is the second time I have been to this location. Both times I have asked for the oil and vinegar on the side, because I was ordering a sandwich for my boyfriend to eat later when he got home from work. I order the oil and vinegar on the side so that it is not soggy when he gets to it. Both times I was told that they don’t have the containers therefore, they don’t do o & v on the side. Both times they were rude about it, like I was asking something so out of the ordinary or unreasonable. I explained I have always been able to order it on the side at any other Jimmy John’s location. I was told «well I don’t know what to tell you about the other locations» I will not be going to this Jimmy Johns when I have a reasonable special request as they are not able to accommodate. Their cost cutting will cost them my business.

This location just opened, and it’s pretty good. They are already quite busy for lunchtime, and I see their delivery drivers out and about all over town.
I always get the turkey/​avocado/​cheese whatever it is sub. It’s tasty, and for $ 6 it’s a pretty good deal. However, their bread does not taste fresh-​baked– it’s hard, like maybe it was warm at some point but sat out for too long and it just tough.
I wish they had other cheese offerings besides provolone, and I also wish they had other bread choices. Otherwise, no complaints!