Pennetta’s One Stop Auto Repair

I brought my Saab in because I have what sounds like a squeal on a belt and a tail light out. I had stopped in a couple days before and they said if I brought it in at 8am they would diagnose it right away and give me an estimate that morning. So I had brought it in at 8am and never heard anything, so I called them at 3:15 for an update, he said it was in the shop and he’d call me right back with an update. Never heard back from them til the next morning at 9am. They said I had some different fluids leaking on my belt and that was causing the squeal, and the tail light panel needed to be replaced and the part isn’t available anywhere.
They diagnosed the leak and tightened a clamp and washed off a lot of the fluids off the belt and engine, and said the squeal was gone. I came in and paid the $ 97 they charged for the diagnoses, cleaning, etc.
I got in my car and the squeal was still there. The tech came out and said the blower motor is going bad, which they had heard already but since I had said it was a what I thought a belt issue, that is what they diagnosed and cleaned, even though there was no noise coming from the belts.
So basically I paid $ 95, they had my car for almost 2 full work days, still had the squeal and bad tail light. They also said I should have been charged more and told me they never said they would get rid of the squeal.
There was definitely some miscommunication between us and was mis-​diagnosed. They could tell I wasn’t happy and didn’t offer anything or admit any fault whatsoever. Said they could put a new blower in for $ 700!
A Saab repair shop would have diagnosed the situation in under 5 minutes for free. I do admit some fault for straying from my Saab guy. I wanted to help a local shop.

I’ve been taking my cars here for years. They are clear and honest about what needs to be done and I trust them with oil changes and even major repairs. The work is always completed correctly and in a timely manner and their prices are reasonable. You never have to worry about them pushing repairs that aren’t necessary. Jace and Joe are the best! Give them a try next time your car needs work done, you will not be disappointed!

Joe over at Pennettas was completely helpful through the entire process. Clear and straight forward, they got the job done. Even a day ahead of schedule so that was very helpful. I had gone to Just Brakes over on Sheridan and they diagnosed 1 hub assembly at $ 650+ and at Pennettas they fixed 3 hub assembly at 750…

Took my car in for an alignment. Good job

Love these guys! Family owned and operated, quality work, extremely welcoming and informative. Will get my car done here for life

Jayce and Company are very good… took the bug here for some expected necessary repairs. They were very friendly, fast and fair. They were attentive to my needs and made arrangements for me to be able to collect my car after normal business hours when it was easiest for me to come by… I appreciate that a lot!
A little bit out of the way for me but worth it when you feel like you got a good deal from people you trust.

Terrible customer service. Took my car in for a routine oil change as part of a Living Social deal. The initial oil change went fine (save for atrocious customer service), but two days later my check engine light was on. Coincidence? Doubt it. When I took it back in they said the necessary repairs would be upwards of $ 300. I don’t think so. Seems like they’re trying to recoup the money from the deals by performing other work. Do not go here.

Fantastic Service! All the times I’ve been in to Pennetta’s I’ve always received the best service and all the employees are enjoyable to be around. I would highly recommend having your vehicle repaired by this company. They gave me a great price for their service and they did the job well.