McDonald’s

Above average for McD’s. Hot food. Real butter with hotcakes. Sausages burritos could be fuller.

I stopped at this McDonald’s for late night eats after a concert in Richmond. The place was very mobbed and noisy with two busloads of high school band members from Northern VA inside the restaurant. Also, the drive thru queue was around the building and the other nearby fast food places in the area looked closed up. I decided to go inside and deal with the crowds of noisy kids.
The staff looked very overwhelmed, as they were ringing up orders from two registers and shouting out order numbers too. It took about 12 minutes for me to get up to the register to place my order. I ordered 2 Old Bay Filet O Fish (second sandwich was free) Value Meal (including Med Fries and Med Fountain Drink) for dinner. I had to wait almost 10 minutes before I realized my order was all set, food in a paper bag on the counter for 3 minutes (they forgot to call out my number). The food was still hot/​warm.
By this time, the crowds of kids started to disperse and head back to the buses. The place was quiet, but the dining room was a mess. I did find a cleaned table in the front corner of the dining room. The Old Bay Filet O Fish sandwiches were pretty tasty (only offered for a limited time in MD, DC, & VA) and actually better IMO than the standard filet o fish sandwiches. and the fries were warm and crispy.
Given that this McDonald’s got slammed after 11PM, the staff at this location (though overwhelmed) seem to do the best they could to process the massive influx of hungry band members. I’ve been in the shoes of those McD workers over 20 years ago and been slammed many times (without prior notice) with only a small crew on duty.

Drive through service: Every Time I swing by this place, the customer service seems sub-​par. Also, usually my food is cold (fries, ect). I know it is McDonald’s, but I also know they can do better at being polite and providing better service. My order is usually always correct, so no issues there. I have never been into this establishment, only through the drive through.

Another Mc D’s review — Food was hot and fresh, service at the drive thru was good, but bagging of the food was terrible. I had to dig for my 2 burgers underneath the 4 fries we ordered.